The offical support page for minecraft/mojang can be found at this address: http://help.mojang.com/ Any information listed there in reguards to account or purchasing issues can also be found here.
Please make sure you are aware of the terms of use found here.
The Terms of use are not terribly binding, but be aware of them.
Before sending any emails to Mojang, this includes filling out any help request forms, please make sure that there is no simple fix to your problem. Thank you!
If you would like to check the status of any minecraft servers (i.e. the log-in servers)
- In a generic purchase, you will recive a conformation email containing the information that you gave mojang. After recieveing this your email should be premium. From here you simply go here download the correct file, start it, login, and play!
- What payment Methods are accepted:
- The currently accepted payment methods are: Visa, Mastercard, Visa Electron, American Express, Diners club international, UCB, moneybookers, and paypal. More payment methods may be added in the future.
- How long will it take to receive an email confirmation:
- The email usually comes within 5 minutes if the purchase went through without any issues. Some payment methods like bank transfer can take up to 5 days to process. If you didn't get an email confirmation please use the Payment/Account problems link on the right side and fill in all the information you got in your receipt.
- You have paid for a premium account and have not been upgraded yet:
- With most purchases you are upgraded immediately. For some purchases though it can take three to five business days for the bank transfer to conclude. More information can be found here. Only if you can not find a solution to your problem should you fill out the form linked on that page.
- How do I purchase a gift code:
- To purchase a gift code go here. Then click on the purchase gift code area. You need to be logged in to purchase a gift code.
- Why can I not purchase Minecraft in Illinois:
- First off, this is not a problem with Mojang. For some reason Moneybookers has lost their license in Illinois. it says that it is coming soon, but their is no specific time frame for when it will be acquired.
- If you are not buying a gift code, then try to use paypal. If you are going for a gift code, then you are out of luck. You could however try to have a friend out of state buy it for you, and you could reimburse them.
- I have paid but have not received a confirmation email:
- First, make sure that you are using the correct email address. Be sure to check the spam filter also as it can sometimes be sent there. For more information go here.
- I have been charged twice:
- Sometimes this is an error in the sytem, and other times it is a mistake by the buyer (such as double clicking). For more information go here. Only if you can not find a solution to your problem should you fill out the form linked on that page.
- I paid for a gift code but I have not received it:
-First, you should make sure that the purchase went through by checking your email with the confirmation email. In this confirmation email, you will find the gift code. If you have not recieved any email, then check your minecraft.net profile page (it will be located on this page). If no gift code has been received at all, then go here. If no solution is found, then fill out the form linked on that page.
- What does a transaction ID look like and what is it used for:
-A transaction ID is sed to verify account ownership in the event that something happens to your account that you yourself cannot fix. Examples:
If you have only this number and do not have a transaction ID, your purchase was most likely unsuccessful, and you can try your payment again. This ID does not indicate that you have made a purchase, but is useful for looking up an account if we cannot do so otherwise.
Moneybookers transaction ID - example: 123456789
Paypal transaction ID - example: 1AB23456C7890123D
Paypal receipt number - example: 1234-5678-9012-3456
While most Paypal users receive a transaction ID, in certain circumstances a customer may receive a receipt number, which is four sets of numbers.
Mojang gift code - example: a1b2-c3d4-e5f6
All games using the Mojang accounts system can have gift codes, which can be identified by three sets of alternating letters and numbers.
- I cannot find my transaction ID in my email:
-You can get this transaction ID back. If you paid with Paypal, then you can log into your Paypal account, and view the ID in your transaction history. If you paid by credit card, then your payment was processed by moneybookers. You need to got to http://www.moneybooker.com/ and click contact to request your transaction ID. For more information, go here.
Site Connection Issues (only if you cannot connect to minecraft.net):
-If you are having issues connecting to minecraft.net through the launcher, then this is a client issue and will not be answered here. Some helpful information on this can be found here:
- If you are receiving an error message, when trying to connect to minecraft.net, similar to "Oops! This link appears to be broken.", or any other message saying that it does not exist, then something is blocking your access to minecraft.net. Often times it is your antivirus.
- The first thing that you want to do is stop your antivirus. Some antiviruses, for whatever reason, like to block minecraft.net. If that does not work, then you will probably need to edit the hosts file. Directions on how to do that can be found below.
1. First you need to navigate to C:\Windows\System32\drivers\etc\
2. Now we will need to check to make sure that you have the ability to edit the hosts file. Right click on the hosts file and select properties. If the read only option is ticked, un-tick it. If it is not, then leave that option alone. Now exit out of the properties window.
3. Now open the program with notepad or an equivalent program.
4. Delete any lines in the hosts file that have minecraft.net or s3.amazonaws.com on it:
- There are no current plans to allow changes in usernames. Choose your name carefully.
- I forgot my password:
- If your account has not been migrated then go to http://www.minecraft.net/resetpassword to request a password reset email. If your account has been migrated, then go to https://account.moja...ssword/request. Then follow the instructions provided. I would suggest migrating your account if you have not already.
- My email account has changed:
- You can change your email here. If you have migrated your account, you will probably end up having to contact Mojang's support. Please check out the article found here. If there is no solution on that page, then you will need to contact them using the form linked on that page.
- I was premium, now I'm not!:
- Do not worry, Mojang will get this sorted out. If you purchased minecraft from minecraft.net or account.mojang.com then you recieved a transaction id, this will be needed in order for this to be fixed. If you purchased Minecraft from somewhere else, then you will not be able to recover it unless you have the transaction id. More information can be found here.
- How to fix the login issue with migrated accounts:
- Go to the mojang account site and use the reset password option. From here go to your email and find the email that Mojang has sent you. Use the reset password link found in the email. Login and enjoy once again.
- If this does not fix your issue, then you will have to contact Mojang. Please look at this article:
- Minecon 2012 will be on November 24 and November 25 and will be held at Disneyland, Paris.
- How much does minecraft cost?
- Minecraft costs 19.95 or $26.95 USD
- Can I try the game before buying it?
- As of the 1.3.1 update, you can try the game. You just need to download the client and log in with a registered account. If the account is not premium, you will be prompted to try the demo. The Demo is time limited and will lock after 100 minutes.
-The Demo is only available on the latest client released with 1.3.1.
- What are the system requirements to play minecraft?
System requirements:
Minimum requirements:
CPU : Intel P4/NetBurst architecture or its AMD equivalent (AMD K7)
RAM : 1GB
GPU : GeForce3 or ATI Radeon 7xxx and up.
HDD : At least 90MB for game data
Java Runtime Environment (JRE) 5 or up is required to be able to run the game.
Recommended requirements:
CPU : Intel Pentium D or AMD Athlon 64 (K8) 2.6 GHz
RAM : 2GB
GPU : GeForce 6xxx or ATI Radeon 9xxx and up with OpenGL 2.0 support (excluding integrated chipsets)
HDD : 150MB
Software Requirements:
- Minecraft Release 1.2.5 or newer.
- Java (version 7 update 4 or newer is preferred).
- Can i create a new account under the same email address?
- You cannot register two accounts under the same email address. You can only have one account per email address.
- Some people have multiple accounts per email because they made these accounts before Mojang patched it and limited the number of accounts per email to 1.
- Can i purchase minecraft on ebay or any other website than minecraft.net or account.mojang.com?
- No, any account that is not directly purchased from mojang will recieve no support in the event of any account problems. This is because you will not have the transaction id.
If you would like to check if your payment has gone through to Mojang, go to the following website: - www.minecraft.net/haspaid.jsp?user=USERNAMEHERE - (Replace USERNAMEHERE with your username)
When filling out the form, make sure that there is no simple solution that does not require the help of a customer support agent before sending this form. Do not send in multiple forms, this will only slow down the process. This way they recieve less emails to respond to, and can help people more efficently.
The offical support page for minecraft/mojang can be found at this address: http://help.mojang.com/
Any information listed there in reguards to account or purchasing issues can also be found here.
This thread will expand as more problems/solutions arise. The FAQ section will increase in size as time goes on. If you want me to add anything to this, or if you would like my help, send me a private message.
Thank you for reading this and i hope this helped. Elystus
" omg best server ever! free cookies!" by lenis0012
"Best server EVER" by tacticalted
DiamondSurvival is a survival server with some creative ideas. Both who like to survive and like to build are welcomed. There are no whit list in our server, so you can just simply type the ip address then you're done. No applications and stuff makes life easier. Server informations below. And now, after my account was been hacked, everyone need to set a password for themselves so no account sharing.
Features: Advanced security, by setting a password per account. Economy MCMMO Jail Shops SMP PVP Anti-Griefing 24/7 support 95% uptime 100 slots FRIENDLY STAFF that are willing to help you
Currency:
"Dollars"
"Dollars" is used in shops and trading
Our server:
Name: Diamond Survival
IP Adress: server.diamondsurvival.com
Mobs: Yes
Animals: Yes
PvP: Yes
Gamemode: survival
Slots: 100
Uptime: 24/7
Location: Hong Kong
RULES: NO Griefing
No Shared accounts NO Spamming NO Mods NO Hacked client NO X-Ray texture pack/mod NO asking for ops, but u can ask for being a staff
Be respectful.
No all caps. Use common sense.
Ranks: NON-Donators:
Default:
The default rank of DiamondSurvival
Iron:
Played on our server for 10 hours
Gold:
Played on our server for 20 hours
Diamond:
Played on our server for 50 hours
Donators: Donater: Donated in our server
Supporter: Donated more than 10 USD in our server
Sponsor: Donated more than 50 USD in our server
VIP: Donated more than 100USD in our server
Rewards:
Donater:
1 set of Diamond armor
Supporter:
1 set of Diamond armor+
Access to 10 unique kits every 5 hours
Sponsor:
1 set of Diamond kit+armor+ Access to 50 unique kits every 5 hours
VIP
1 set of Diamond kit+armor+Access to 75 unique kits every 5 hours
This is how to fix the following errors for windows:
cannot connect to minecraft.net
failed to verify username
and when you can't access www.minecraft.net
1)Copy the following:
notepad %windir%\system32\drivers\etc\hosts
2)click Start
3)in the "Run" field (search programs and files field) paste the code from step one and hit enter.
4) scroll down to the bottom and delete where it says "www.minecraft.net" and ONLY that.
5)Enjoy the game!
But (from two different gmail emails) once registered it says he does not have access to this page.
So steps taken
1) Registered a new account (tried it with an existing account, same problem. Just him tho, I can login fine)
2) Tried to go to any page and got
"1000B You are not allowed to visit this form"
1
Disregard my previous post, apprently nvidia's new driver was malfunctioning.
1
we should get more of this