Seems to be that this issue is very common among players who has DVD based purchase of Minecraft. Is it so that Minecraft support has not solved the issue? I have buyed present to kids their favourite game and after a while it worked it now stucks on Mojang screen. There is space left in PS about 200 Gbytes. How to solve? Or do you expect that the DVDs are broken? In my case it it could be acceptable if the dvd can be changed to downloaded version. Or shall we first try if the DVD will be replaced? The Minecraft support guides to come to this as technical support page, but this seems more of user discussion board. Is there somewhere web page where Minecraft company gives support for non-fuctional products?