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    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Quote from ViperZeroOne

    Well, I purchased a server last night at about 8PM EST. I have to say it was up and running really fast, only took a few minutes. That said, I've been waiting over 12 hours now for a reply to my support ticket for the following reasons;

    - They use Multicraft as their interface tool, which requires a login.
    - They apparently automatically generate this login information (as my E-Mail is in use).
    - The login password doesn't match the password I used on the Minerack site.
    - Didn't receive any E-Mail with the login information for Multicraft, or any "welcome" E-Mail at all.
    - Waiting on my dedicated IP as well (in the same support ticket) as it's not automatically assigned.

    So I've had this Minecraft server for over 12 hours now and, in my personal opinion, it isn't setup yet. I have no way to add plugins. I have no way to add security features. I have no way to admin the server. I don't have a dedicated IP (which I paid extra for). Thus, to any intelligent individual, the server is not setup. Anyone can flip a switch and turn on a minecraft server, but the lack of support during the initial setup phase has me really wondering if I made a good decision purchasing a Minerack server. Since signing up I've noticed a few things that give me pause;

    - Their Skype looks like they're using someone's personal account, which is a little unprofessional.
    - No welcome E-Mail (as stated earlier).
    - The only way to contact them (other than skype) is via support ticket.
    - Their terms of service have restrictions on "Reviews", which isn't even legally binding.
    - Their terms of service have restrictions on "Disrespecting Minerack", policing what users can say.
    - They only give a 3 day refund policy, which is hardly enough time considering how slow support is.
    - They have a 15% penalty for refunds, which is unjustified as you already pay $2 for your server setup.
    - You have to provide proof of THEIR downtime in order to get credit for it. Is that even possible?
    - Grammar problems in their Terms of Service. Unless they only have 1 support staff.
    - Knowledge base is EXTREMELY small and is missing knowledge on several basic problems.

    That said, I'm actually canceling my service with them and requesting a full refund as they haven't provided what I purchased. If they refuse my full refund I'm going to launch a dispute through PayPal. They can't argue that they provided me with the service I ordered... I didn't get a minecraft server (since I couldn't administrate it). I didn't get a dedicated IP address. I got nothing from them, and wasted 12 hours.


    Hello ViperZeroOne,

    I am sorry you had this experience. There was a hiccup with our automatic system for sending product information and it appears you were a victim of it. As for the lack or response I admit the few of us were away for a period of time and did not have the time to visit every ticket. I will refund you since this is our fault and am sorry that it ended this way.

    Sincerely,
    Ian Mitchell
    Chief Business Officer Minerack
    Posted in: Other hosts
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    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Possibly some new updates coming... be ready!
    Posted in: Other hosts
  • 0

    posted a message on Looking For Staff | Professional Server | 16 GB Ram | Builders | Admins
    We have no need for Admins at this moment. The position may open back up soon.
    Posted in: Server Recruitment
  • 0

    posted a message on Looking For Staff | Professional Server | 16 GB Ram | Builders | Admins
    I have sent messages to a couple of you on Skype.
    Posted in: Server Recruitment
  • 0

    posted a message on Looking For Staff | Professional Server | 16 GB Ram | Builders | Admins
    Kingdoms Server
    192.111.153.138

    Hello, and welcome! You must be interested in working on an up and coming server similar to the kingdoms gamemode. Below is a good amount of the information you will need in order to work on this server!

    Our Goal: We wish to create a world in which kingdoms are controlled by players and battle between each other and conduct other forms of diplomacy.

    The Process: It will not be whitelisted but those who do not go through our approval system will not be able to modify the world they can only view it. This is the best way because you prevent griefing while adding hype to the project and having a large amount of available players laying around should you need them. I will also launch a voice server that will be mandatory to at least listen to if you are going to build. It is very hard to manage a team of people through text chat. With a voice server we would have much more control over the teams and things would be much swifter and higher quality.

    Roleplaying: Once we have built an appropriate amount of the kingdoms we will open the server up for roleplaying. Players can play the game together as if they were actually in this world. Of course the building process will continue but it will most likely slow down at this point because many people will be distracted. I am not sure when this point will come but it will not be for a while. I want to focus all our resources on actually forming the world before we decide to launch the roleplaying side and start the split.

    Jobs/ Ranks: Here are the available jobs along with their descriptions.

    Once the build phase for the server is over the rankings will change to things more appropriate for a server in action.


    Executive Ranks

    Owner: Owns the server. Has absolute authority and pays for and manages the server.
    Players: ianm56
    Status: Closed

    Head Admin: The owner’s second hand man. He has authority only second to the owner and manages the server when the owner isn’t around.
    Players: Darrare
    Status: Closed

    Admin: Manages the day to day operations of the server. Has authority over the players beneath him but not so much over the formation of the project itself. They know allot about the lore of Game of Thrones and can check to make sure things are done according to it. Controls the masses.
    Players:
    Status: Closed

    Project Manager: This person manages all the teams working on their project. This person was often a Team Leader before and knows how to manage players along with being familiar with the server and its members so that the project gets done correctly. They have authority over this project and can control every aspect of it as long as it is accurate to the story and they are not going against the orders of a superior.
    Players:
    Status: Open



    Non-Executive Ranks


    Team Leader: Players will be split into teams when working on projects. This person leads that team under the orders of an admin. They make sure that the project gets done correctly and that the team members stay in line.
    Players:
    Status: Open

    Build Master: This person is a proven master builder. They have been playing Minecraft for a long time and are very artistic in their building. They have the skills to be able to build large structures according to pictures/ descriptions and have them look as close to the original idea.
    Status: Open

    Build Expert: This person is a fine builder. They are on their way to becoming a master builder but just need a little more practice and experience before this point. Build Experts will often work with Build Amateurs under the authority of the Build Master.
    Players:
    Status: Open

    Build Amateur: This person wants to become a great builder but is not quite there yet. They are the workforce of the server and get to build everything under the leadership of a Master Builder. These people will strive to get better at their art and eventually become Master Builders if they improve enough.
    Players:
    Status: Open




    Team Structure: Ok, so you know know everything you possibly can be in this server. More may be added to the list as needed. It is now time to talk about how the teams will be structured. First, and Admin or higher will post a project on the forums. A project manager will pick this project up and start organizing teams. Teams will consist of a Team Leader, Build Master, and an assorted amount of lower level builders. The amount of teams dedicated to a project and Project Manager depends on the size of the project. When the project is posted the person posting it will decide upon the number of teams assigned to this project and if more are needed a project manager can request an expansion.

    Approval Process: When a player first joins the server they are not allowed to build or modify the world. They must be approved to be able to do this. They must submit an application on our forums. Once they do this it will be reviewed. If they are approved they will be given a role and promoted so they can now be a part of the team.


    Ok, that is it for now. come check out the server and enjoy!




    To apply add crod.biz on skype and in the info box type your minecraft username, the job you desire, and why you deserve it.
    Posted in: Server Recruitment
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    posted a message on || Nitrohosts || SSD || Served +1000 customers || Custom JAR || E3-1270v2 with 1GBPS Uplink || 20% OFF!
    20% off discount K11HIIZ57U
    We are also going to open new node at Philadelphia!
    Posted in: Other hosts
  • 0

    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Quote from foogella

    I just bought a server from you guys and now the server is down, your website is down, and I'm starting to think I have been scammed! What is going on!?


    Fixed, MySQL was down
    Posted in: Other hosts
  • 1

    posted a message on Looking for Dedicated Server | VPS | Web Hosting Reseller |
    Quote from Connor2hd

    Hey there we can give you a 16GB Quad Xeon server for 39.99/Month using a 1GBPS port with DDoS protection. If you want more info take a look here:
    http://billing.golia.../cart.php?gid=3

    -Connor


    I am sure if he is interested for delimitervps dedicated server (which you are reselling), he would buy it directly from them for cheaper price. Not to mention there is no DDoS protection.

    I am able to offer:
    • Intel core i5-4570
    • 32GB RAM
    • 200Mbps port
    • 20TB bandwidth
    • 500Mbps DDoS protection
    • 2 x 120GB SSDs
    • Located in Italy

    $80 per month

    Also before considering delimitervps, they do not recommend that dedicated server for minecraft hosting, I even tried them with sad results.

    Contact me if you are interested
    Skype: lassematias
    Posted in: Hosting Requests
  • 0

    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Quote from Silver371

    Hey, I host a Vanilla SMP server however my internet has been acting up lately
    Since we moved. I was wondering to you guys support the snapshots? If so I'll buy the server now if not I'll buy when 1.8 comes.


    You are allowed to use custom jar
    Posted in: Other hosts
  • 0

    posted a message on Minecraft Hosting | $3.00 per GB for HDDs | DDos protected TCP proxies for $2 per port | MC-PE custom jar now enabled! | Certifi
    Both clientarea and multicraft is dead.

    Not Found
    The requested URL /clientarea/ was not found on this server.

    and files/folders is missing at multicraft.

    Code: 1045
    SQLSTATE[HY000] [1045] Access denied for user 'myserver_boxbill'@'localhost' (using password: YES)
    Posted in: Other hosts
  • 0

    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Quote from DumbDiamonds

    Just bought it today, and I love the service they have! Barely any lag on the server and its all at a low price!

    Also, am I able to have more slots than I already have? I want 100 slots on my server


    Please open a ticket and I will help you right away.
    Posted in: Other hosts
  • 0

    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Quote from modzmarvinfool

    sent all email responses regarding the refund. Send the one i sent you guys on the same day i rented asking if i can be refunded and i have sent the reply from luke 6 days later telling me its to late even though i sent the message first day.


    Please open ticket.

    Quote from DumbDiamonds

    I think you were supposed to do a ticket, not email them. When you do a ticket, it gets to them faster than emailing them.


    Yep that is right :)
    Posted in: Other hosts
  • 0

    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    We have opened now new location in Italy!
    Intel xeon E3 grade processor, 32GB RAM, 240GB SSD.
    Still same old low price!
    http://minerack.org/cart.php
    Posted in: Other hosts
  • 0

    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Quote from TheMagicPostman

    When is multicraft going to be fixed? I've only been a customer for a about a week...


    Our panel is now online, I am sorry for the extra delay, the problem were bigger than we though first.

    Lasse
    CEO of Nitrohost Solutions
    Posted in: Other hosts
  • 0

    posted a message on MineRack | $2/GB | US & EU ! | Custom Panel ! | MySQL / Custom JAR's / Unlim. slots! | DDOS Protected | Free Dedicated IP!
    Quote from Menoc

    SSD Minecraft Servers - CZ, Central Europe - Stone tier $4.00 USD Monthly 26/01/2014 Pending
    Ordered yesterday, still pending. Opened ticket, no one responds. How long till my server will be configured?

    Quote from Angrypear1

    Same thing happening on US server though. It is funny because the webpage says "Instant Setup". I did read your terms and conditions though but I would expect a waiting list on a free mc hosting provider not one where i have to pay.

    Quote from TheFuzzyGamer

    Hi i just ordered a server last night and its still pending is it OK?

    just want some advice on what to do now.

    Alex Emmins

    Quote from Menoc

    Still pending...not even funny anymore


    I am sorry about the delay we had on European servers, our stock were sold out. However, our setup times is back to normal now.


    Quote from Weeeezey

    Do you guys allow it so that i can beable to change the capped player slots for my server?


    Yes that is possible. You can request that via skype and tickets. I am also sorry about the panel downtime.

    Quote from modzmarvinfool

    SCAMMERS!!!! I rented a server from these guys and the same day i realised how bad there service was. there is restrictions for every single thing and the servers a rubbish....

    i asked for a refund the same day and as i read the terms and it claimed this (quote)"Any refund wanted 3 (three) days after activation will be given, without any penalties with a 15% refund fee. After 3 days we won't issue any refunds."They then ignored my emails for 5 days and then told me it was past the 3 days so i will not be getting a refund. i sent them a copy of my message i sent on the first day and they told me that it dosent matter its to late....;..i then made a post like this and in return they shut down my servers and blackmailed me to take this post down (that i have full rights to post) or they will not be giving me my servers back. i took the posts down and they gave them back and did not issue a refund at all........

    i am no longer with this company and i would love to see them try to blackmail me again!I am currently with http://nitrous-networks.com/ and i have 7 serves with them.... i have not had a single issue and they make these guys look like crap!i would not be surprised if they find a way to get this post removed. they dont like people seeing how BAD there service is!!!!!! 1/10and yes they will post saying i spammed them and yes i did. after 6 days i got ed off and spammed them..... COMPLETE SCAMMERS DONT GET SCAMMED BY THESE! + BLACKMAILING CUSTOMERS IS ALSO BREAKING SO MANY TERMS ITS UNREAL!


    Hello, could you add me in skype (lassematias) so we can solve this matter?
    I am not aware of this situation and it's not normal act from us, would you like to tell me your ticket ID in skype so we can proceed?
    I am sorry about this and willing to give full refund to you.

    Lasse,
    CEO of Nitrohost Solutions
    Posted in: Other hosts
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