Quote from omegapixel
I'm seeing a lot of people saying this server is "perfect", "no down times", "all my support questions have been answered quickly". My question to you guys is: how long have you been subscribed with this service before you made that statement?
I've been with these guys since mid-December 2011 and I could give you a pretty thorough review, but I'm sure nobody will want to read that(feel free to message me if you like to hear about it).
First, let me tell you what I purchased: a US Dirt server (1GB) for $8.95/month. The main World is 224MB big and I usually have at least 1 or 2 active players on most hours of the day.
The absolute best priced server anyone offers for 1GB. When it's running, it's an excellent deal with great speed. FTP support, easy to use control panel, free mySQL on request.
When things go bad with this service, they get REALLY BAD and they stay bad for usually 2-3 days average. Please take a look at how often I had to contact their Support in JUST one month: http://imgur.com/t6hch
The image is actually very generous because I have stacked up multiple problems on one ticket because they tend to claim something is fixed and it's either not or they end up breaking something else. The last ticket states my server and FTP is down and it could not be restarted. They messaged me back on the same day (1/31) saying it has been fixed when in reality, only my FTP was fixed, but my game still could not be accessed. I explained to them that it is still broken and they didn't respond until the next day (today, 2/2) that it should be OK, but they were wrong because now I have both problems again. They told me that if it's still broken they will talk with me through Live chat, which was damn near impossible to find. I clicked on Live chat and nobody was available---surprise, surprise. So I replied to the ticket stating such and still no response.
When the server gets laggy, it gets really laggy (broken blocks reappear, you place a block and it gets removed from your inventory but it doesn't actually place, commands take a long time to take affect) however USUALLY it goes away after a few minutes.
I really, really, wish this service didn't go down as often as it did. In the month in a half I've been with this service they have been down for at least 10 days and usually for a series of days at a time before things started working again. The price they offered me for my service is excellent (they do not appear to offer this deal anymore), but the reliability and the very slow response for support is horrible. Whenever they try to fix a problem with their server they usually end up breaking something else. I've been with BroHoster, Avante Hosting, this one, and I've hosted on my computer and so far this has been the worse of the four because of how often it goes down. I really liked these guys when the server worked, but that's becoming a distant memory right now as my server is still down. I'm looking for a new home for my world because I can't keep denying my users from playing when they want to. Canceling my service.
This is because of TcAdmin. It's unstable and we do not sell TcAdmin servers for a few months already due to it being unstable.
Most of the users we have migrated to Multicraft, for free. We only sell Multicraft servers since the end of 2011.