• 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse
    Quote from lai80»

    I am just writing a review from my own experiences with your site like I'm entitled to, don't want any back and forth attacks going on.



    No one is attacking anyone. Since this is our forum thread we feel that our side of the story needs to be made public as well. We would also like to point out that you have now filed a bank chargeback with the obviously false claim that the purchase was not made by you and without your approval.


    Quote from pink_creeper»

    This is by far the best customer service I've ever experienced. Loving their support even though i rarely use it and loving their system which is very easy to use. Ive had some issues with my modpack since it was glitchy and they found a way to make it work even though it was hopeless at that point. Lucky for me they spotted the problem. I am a frequent on their live chat because i am insecure for some of my choices and yet they are very polite despite of me being stressed over a mod or two and how they will affect my server.


    Now I am running ftb crackpack and oh boy the way it is running is making me regret all the other companies i've been with. may sound a bit exaggerated but it is not far from the truth. They helped me and supported me so the least i could do is to refer them to my friends who got server with different modpacks and all was grand of course.


    so my review if someone wanted number is 1000000/10 and i agree with the guy 2 post above me (aetrcsom, not the other one of course) for more games because that would be like the most epic thing for me since i like to stream and have many games on my schedule. one last thing. shout out to stela and phil for keeping up with my server. these guys are the swats of minecraft.


    Thank you very much for the review pink_creeper. We are glad you are happy with your server and we are always here to help with any issues.
    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse
    Quote from lai80»

    When I first ordered my server through them, the site was under-construction and had some problems which gotten straightened out there.. so kudos to the customer service rep I talked to during that time. However there was some performance issues and problems I had since with them after that, when I first signed up I didn't see all of the information listed and their terms of service wasn't there when I first signed up


    Anyways, I filed a ticket and after going back and forth a bit... they agreed on a refund for me that would be put into my account to use.. I could buy other services with them if I chose to, but I had wanted a paypal refund instead... I got no response on that and found out that my refund had been taken away and my server was since suspended...


    I don't like how my server was suspended when I had two more weeks or more left, and now I'm out a server and I'm out my money.. so I don't recommend this company at this time though they might change in the future..


    Thanks


    While I would also feel the same way as you in this situation, there are some aspects of this story that you selectively avoid to mention.

    • You purchased a plan that was too small for the modpack you were running and for the number of players on your server.
    • You asked for a refund 14 days into your monthly plan when our money-back policy is 3 days.
    • When investigating the issues you reported, we discovered that they were modpack related. We suggested several ways and offered our help with fixing them. You ignored us. We offered you the option to change the modpack or upgrade your plan. You refused.
    • After a ridiculous amount of tickets asking for a refund, we agreed in good faith to credit the full amount you paid for your plan (instead of the half that you asked for). Of course we suspended your server after this as you could use your credit to purchase a new one. Despite agreeing at first you then insisted on a Paypal refund.
    • You proceeded to open a dispute with Paypal that you immediately escalated to a claim. At this point Paypal withheld your payment from us and of course we removed the credit from your account as that would mean refunding you twice.
    • When Paypal decided in our favour, you posted this "review", just like you had threatened us you would.

    All of the above actions on our part were according to our Terms Of Service that you had agreed to during your purchase. Even if you claim that they were not available (which they were) the simple fact is that it's not possible to place an order unless you agree with the ToS. Clicking on "I agree" means that you accept them even if you never bothered to read them.


    We always try to go the extra mile to help our clients and taking a look at the reviews on this thread you can see several cases where we did exactly that. However there are some times when demands are simply so unrealistic that we can't cover them even after doing everything in our power to make a client happy. I'm sorry that this was the case with you.

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse
    Quote from Dumble_Door»

    All i need to say is you don't have much diversity in what you are offering.



    Its best not to keep secrets away from people and not speaking my mind would be keeping a secert from you and my parents didn't teach me that way. Even though they aren't really around much anymore.



    I'm sorry about your parents. I'm sure they did their best bringing you up.


    Of course everyone is entitled to their opinion but that doesn't mean that every opinion makes sense to everyone.


    A better CPU option for a measly $3/GB more is diverse enough in our books. You can always choose the Standard Tier if you believe the Premium is not worth it.


    Thank you for stopping by.

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse

    Actually it's Hex Core vs Quad Core.


    I love how you doubt a service you have never tried yourself.


    So what defines a premium host to you then?

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse
    Quote from mcpop9»

    Love these guys. Used a bunch of hosts that all were 'cheaper' or claimed to have 24/7 support and you honestly paid for what you got with them, a cheap service. While not brekaing the bank, the smelter is honestly the best amount of bang for my buck. I run a private server with my clan and we play around on it. FTB infinity is what we run and haven't had the server ever crash on us.

    We spawned in a world tree (that was roughly a thousand blocks in diameter and making our computers chug despite how good of a setup we had. Now, let me make this clear OUR COMPUTERS were lagging. The server was a beast of a machine. A member lit the tree on fire and we had a good fourty or fifty chunks worth of fire in the world, burning away at a tree that lagged our personal machines, but the server never skipped a heart beat.


    So, with a burning tree and no way left to make the process a quick one, we did the only thing reasonable, started to fight the fire in the tree with nuclear weapons. Launching a crusade against a burning giant, using nuclear devices every fifteen seconds or so, we fought this tree down and one. With only the most minor of hiccups that one could assume for their own computer, the server chugged onwards and never once crashed on us.


    So, to the smelter and awesome support for when i knew i couldn't make a bill date and to allow me to freeze it till my next paycheck, thank you. You guys are freaking awesome.

    Bonus pick to show i'm not just making up this shtick:


    Thanks for the great review mcpop9. We're really happy you're enjoying your server!
    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse


    Crackpack, the new FTB modpack, is available preinstalled for our servers with super easy setup and summer discounts! Play along with the Mindcrack members on their various YouTube and Twitch series with this customized 1.7.10 pack.
    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse

    Summer at TheSmelter!

    
Start your summer now with a brand new Minecraft server! Super easy, no lag, no hidden fees but with loads of fun! All you have to do is choose one of the 70 pre-installed modpacks and start your party in seconds. 



    Always updated software, top notch hardware and support that won't quit!

 What are you waiting for?

    Now you can get 3 months server hosting for less than $25. Already with another host? We can move your files to TheSmelter for free, so you have nothing to worry about! Use discount code SUMMER today and save money with our hot summer sale!
    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse


    With most FTB modpacks, balance and extended progression are focus points; however, these core concepts have been thrown out the window with FTB Inventions. This modpack is designed for the creative styled builder, designer and ultimate factory builder. For the first time ever resource gathering is eased by equivalent exchange and the main focal point is building and large technology based mods. Want to make a spawn city come to life with friends or an over complicated factory mass producing most items in the pack? If so then FTB Inventions is for you! Inventors, dust off your wrenches and prepare to dive into a world where the sky is the limit!


    Inventions by FTB, might be the best modpack of summer! We tried it, we loved it, and we got it on our one click installer for your servers. Start your own server with us and profit from our recurring summer discounts! Contact us for your personal quote!

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse
    Quote from Darkfault»

    I have tried three google pages of hosting services, for both Minecraft and Starmade before the Smelter - they were all either laggy, or their 'support' replied after days, with useless information that I have already tried during that time.

    Since using the Smelter I haven't experienced any lags, the gameplay is fluid so far and their control panel has everything I need. I'm using their service to host servers of both the Minecraft and Starmade now. Hopefully they will add support for many more multiplayer games, while retaining the quality of service.


    The most surprising is their support team - if I have a problem, a question, it doesn't matter if I mail them at night, saturday, sunday or the Queens birthday - they reply like SECONDS after. It's almost magical.


    Therefore, three thumbs up for the Smelter team - a strong 10/10. And as I said - hopefully more games will be added soon, so I can stop using the other services that either lag 24/7, crash like crazy or their support teams reply months after the issue has already either been fixed, or the server was already moved somewhere else.





    Thank you for the kind worlds Darkfault. We are happy that you're enjoying our services, and we will be around as always, should you need any assistance!

    More services are coming astonishingly soon by the way. ;)

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse


    Paper is a high performance fork of the Spigot Minecraft Server that aims to fix gameplay and mechanics inconsistencies and improve performance.

    Paper contains numerous unique features and changes, including many performance improvements not found in Spigot.

    Almost everything in Paper is configurable.


    Paper Spigot for 1.9.2 is now added to our One-Click installer.


    Get your server at TheSmelter, hosted on the best and latest hardware on the market, with Paper pre-installed and save 15% off your first order!

    Contact us Link Removed, through a ticket, live chat or twitter for more information and don't forget to use the discount code MCF15 during your checkout!

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse


    FTB Infinity Evolved Skyblock is a modpack designed to provide an extra challenge for any experienced Minecrafter. Work your way through new recipes, twisted game mechanics, and collect the rare and mysterious trophies! Warning, may consume a vast amount of your time.


    Get your server at TheSmelter, hosted on the best and latest hardware on the market, with FTB Infinity Evolved Skyblock or one of the 60+ modpacks available pre-installed and save 15% off your first order!

    Contact us Link Removed, through a ticket, live chat or twitter for more information and don't forget to use the discount code MCF15 during your checkout!

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse


    A new modpack was added to our ever expanding one click installation system!


    The awesome Survival Stories 3, an FTB modpack, which combines exploration with the modded experience we all know and love including some mods developed specifically for the pack. Whether you like magic mods, tech mods or just want to explore the minecraft world expect this to be your favourite mod pack of 2016.


    Get it now at TheSmelter and enjoy our premium hardware along with our top notch support!

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse

    Happy Easter to our friends who celebrate, and a great day to those who do not!
    Enjoy this day by having a blast on your server! 🐰



    Just a quick notice, our support will be online today, like any other day, so you have nothing to worry about except finding your Easter eggs!



    Posted in: Minecraft Server Hosting
  • 0

    posted a message on TheSmelter Premium Hosting | Fastest and Easiest | DDR4-SSD | DDoS | US-EU | ATLauncher - FTB - Technic - Curse


    The Ferret Business is an HQM pack focused around learning about every single mod, wrapped in a light story. It gives you plenty of incentives to go through all the quests, primarily in the form of Blind Bags, which can contain anything within the mods with completed quest lines. You can also supply materials and mass produce items to send back to earn money and reputation, which you can use to obtain special items only available in the Shop in the HQM quest book.

    The Ferret Business is now available on our One Click installer.


    Get your server at TheSmelter, hosted on the best and latest hardware on the market, with The Ferret Business modpack pre-installed and save 15% off your first order!

    Contact us Link Removed, through a ticket, live chat or twitter for more information and don't forget to use the discount code MCF15 during your checkout!

    Posted in: Minecraft Server Hosting
  • To post a comment, please .