Quote from Zakristone
The harshness only comes after the OP replies with idiocy. I don't lash out with all my fury if the OP makes a good thread. I do tend to get more angry if the OP is typing in an eye bleeding formatting and completely disregarding the rules though.
Weather through it and smile all the way!
I'd understand if you replied nicely and gave them advice, and THEN they reply acting scornful and rude.
That's when you can retaliate negatively, I s'pose.
Still, though, try to be nice and supportive!