We never state we offer DDoS protection, it is a costly feature, so you should not be expecting us to offer a service we don't advertise that we actually provide.
If someone attacks your server then we stop that by blocking your servers IP. If you were another client with a server down because another clients' server was attacked then you'd want us to take care of the situation. We do exactly that, take care of the situation by blocking the attacked IP so it doesn't cause issues for other clients. Then rather than simply telling the client to leave our hosting we provide alternatives. If we advertise that we provide protection for these things then blame our actions all you want, when we don't advertise it then you cannot complain. We even have a statement in our TOS.
"If your server receives a DDoS attack, your server may be blocked for 24 hours or till the attack stops. If multiple attacks occur then you will be required to purchase DDoS protection if you wish to stay using our services."
The staff issue has been resolved, we've got 2 new guys taking care of the load. Our reputation for support is strong, our statistics show that we had support replies lower than 1 hour for years.
Mostly true, but you do lack staff, or it would appear that ways, your staff relies extremely slowly, and by DDoS protection, you mean closing of your server IP and waiting 48 hours before doing anything about it. Its pretty frustrating. A DDoS on the server that you are hosting should be dealt by you, not by one of your staff telling me to look for DDoS protection. Hope this will give a wake up call.
Pros:
Cheap
(almost) Lag free
Provides you with adequate resources
Cons:
Few staff
Bad DDoS prevention method
Bad staff response time.
I'm sorry to hear all of this and I'll reply to each point you have.
We never state that it is just instantly setup, each package that isn't always instant setup states "up to 24 hours, usually instant". This doesn't mean always instant.
If your server crashed then you should contact our support and we will provide you a reply which weeds out anyone having issues with their world/plugins (which we don't provide support for). This reply makes sure the issues you're facing is on our hardware therefore our responsibility.
See this point makes me believe you've got the wrong company because we never put limits on our databases, you'll need to explain further about that.
We have been short staffed and we have things in place to overcome that issue now but if we are the worst you've met in this business then you've not met many I can assure you of that. Our usual reply times are under an hour for severe issues.
Please provide the staff member you spoke to, if you provide the name then we can look up your tickets.
Please also note that our support doesn't cover your software issues, if we believed that the issues you faced are because of something on your server then we wouldn't provide support for that.
We answer all tickets, in fact I myself go though 90% of tickets and I've never come across a situation as what you're describing. Nevertheless as of right now there are no tickets in the queue and that is not new news. Tickets are answered all day and none are left ignored.
Saying we have fake reviews is your opinion, it is wrong, but your opinion. You have no proof the reviews are fake therefore you cannot make accusations like that without any back up.
I am to believe this person has never had a service with us and until they provide solid proof of our support ignoring them + the other points they make about our services we will stick by this belief.
Its horrible scamers. They fill their front page with fake brag quotes. I lost my money. Here is the letter i wrote to let them know i am leaving:
I am leaving your company as a client even if my server is not expired for the following reasons: - The server was not instant set up - The server you gave me is full of issues (restarting randomly, cannot open, closing randomly, crushing all the time and ruining my plugins) - You provide very small amount of Database space (only 5GB) That is not covering my needs, and you did not upgrade it when i opened a ticket for it. - Your technical support was one of the worst i have ever met. - You were replying once every 24 hours - You lack of Staff members - The staff are inexperienced (A staff member think that RAM is same with Database space, also he suggested me to purchase MORE ram from you, when i asked to upgrade the memory. That also applies as a scam) - All the answers from the support members were not helpful at all, they did not seem they actually wanted to solve my issues, as they were replying like they never read my replies. - Your staff didn't solve any of my priority issues. - 8 days have passed since my purchase and the issues haven't been fixed and your staff members keep ignoring me. - I find disturbing all these fake brag quotes you use for advertising to attract people, as many of these were proved wrong. (Experience staff, You reply within minutes) - Your company doen't even cover my basic needs. A functional server. I regret purchasing from you. I feel sorry for my money. You can suspend my server, i wont need it more. Its trash anyway.
Contact our support and we'll provide you a list of servers you can join and test!
Hi!
Me and some friends are currently looking for a good server host and EnviousHost is one of the possible candidates. However, some of us are a bit worried about the possibility of lag. That's why I would like to askif there's any way to try out your servers (hosted in EU)?
Also, I'm wondering if this quoted offer is still valid? Because that's definitely something we're interested in
AMAZING!!!!!!!!!!! Omg I just bought a Wood Pack 1 month ago and it was amazing! My server was DDosed one day and then the Ticket Supporter Gabe came and helped me out! Gabe is amazing he helped me out in 2 Tickets already! He replies so fast! He told my a lot of things like not to worry if my server is DDosed it will take only 24 hours to recover! He helps out so much! Because of Gabe I am upgrading my server to the Stone Package! And I will keep upgrading! Amazing host guys try it out! SUPER NICE TICKET SUPPORTERS! :DD EnviousHost for the win! 10/10 Minecraft server host!
Thanks for the kind words, I'm sorry to hear about the DDoS issues however we hope things like that wont be happening in the future!
Just saw this now.
I guess that means that because I've had my server with you since January, I can't take advantage of this (if it's still running). I know such promotions are a common thing for companies to do, but it still means your loyal customers get a worse deal than new ones. That strikes me as rather odd; I'd think stable customers were more valuable than new, unknown ones.
We understand what you're saying however this promotion is for new customers only. If you've kept up to date with this forum page, our Facebook page and our Twitter feed you'd have seen we've always had promotions for existing clients.
Wow! This is by far one of the best deals I have ever seen from any Minecraft host! I bought a Wood (512MB) server only a couple weeks ago, and I had it upgraded for free to a Coal (1GB) server! This is an amazing deal, and if you're looking for a server hosting company, these guys are definitely your fit! Not only are their prices unbeatable, but so is their service! What are you waiting for? Go pick up a server plan from these guys, especially while this deal is running!
We are offering a new promotion which will last for a long time.
You can order a new server and get a free upgrade to the next package!
For instance:
I order the Coal plan (1GB) and contact support with this post linked in the ticket. Support then upgrades my server to the Stone plan (1.5GB) for free, forever!
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If someone attacks your server then we stop that by blocking your servers IP. If you were another client with a server down because another clients' server was attacked then you'd want us to take care of the situation. We do exactly that, take care of the situation by blocking the attacked IP so it doesn't cause issues for other clients. Then rather than simply telling the client to leave our hosting we provide alternatives. If we advertise that we provide protection for these things then blame our actions all you want, when we don't advertise it then you cannot complain. We even have a statement in our TOS.
"If your server receives a DDoS attack, your server may be blocked for 24 hours or till the attack stops. If multiple attacks occur then you will be required to purchase DDoS protection if you wish to stay using our services."
The staff issue has been resolved, we've got 2 new guys taking care of the load. Our reputation for support is strong, our statistics show that we had support replies lower than 1 hour for years.
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We never state that it is just instantly setup, each package that isn't always instant setup states "up to 24 hours, usually instant". This doesn't mean always instant.
If your server crashed then you should contact our support and we will provide you a reply which weeds out anyone having issues with their world/plugins (which we don't provide support for). This reply makes sure the issues you're facing is on our hardware therefore our responsibility.
See this point makes me believe you've got the wrong company because we never put limits on our databases, you'll need to explain further about that.
We have been short staffed and we have things in place to overcome that issue now but if we are the worst you've met in this business then you've not met many I can assure you of that. Our usual reply times are under an hour for severe issues.
Please provide the staff member you spoke to, if you provide the name then we can look up your tickets.
Please also note that our support doesn't cover your software issues, if we believed that the issues you faced are because of something on your server then we wouldn't provide support for that.
We answer all tickets, in fact I myself go though 90% of tickets and I've never come across a situation as what you're describing. Nevertheless as of right now there are no tickets in the queue and that is not new news. Tickets are answered all day and none are left ignored.
Saying we have fake reviews is your opinion, it is wrong, but your opinion. You have no proof the reviews are fake therefore you cannot make accusations like that without any back up.
I am to believe this person has never had a service with us and until they provide solid proof of our support ignoring them + the other points they make about our services we will stick by this belief.
Contact our support and we'll provide you a list of servers you can join and test!
Yes the promotion is still active!
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We have also re-stocked a lot of our products as they do keep going out of stock rather quick!
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Site: http://www.envioushost.com
Reviews: http://www.envioushost.com/review | http://bestminecrafthosts.com/envioushost/
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Thanks for the kind words, I'm sorry to hear about the DDoS issues however we hope things like that wont be happening in the future!
We understand what you're saying however this promotion is for new customers only. If you've kept up to date with this forum page, our Facebook page and our Twitter feed you'd have seen we've always had promotions for existing clients.
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Site: http://www.envioushost.com
Reviews: http://www.envioushost.com/review | http://bestminecrafthosts.com/envioushost/
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Site: http://www.envioushost.com
Reviews: http://www.envioushost.com/review | http://bestminecrafthosts.com/envioushost/
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You can order a new server and get a free upgrade to the next package!
For instance:
I order the Coal plan (1GB) and contact support with this post linked in the ticket. Support then upgrades my server to the Stone plan (1.5GB) for free, forever!
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Site: http://www.envioushost.com
Reviews: http://www.envioushost.com/review | http://bestminecrafthosts.com/envioushost/
0
Site: http://www.envioushost.com
Reviews: http://www.envioushost.com/review | http://bestminecrafthosts.com/envioushost/