Absolutely superb experience with great value for money. The customer support has been definitely the best for any Minecraft hosting service.
I don't consider myself as needing much technical support, but when there are things that I can't do myself through panel limitations then having a member of their support staff resolve it for me in under 30 minutes has been ideal.
If something like a dedicated server or VPS is out of your budget or you're just starting out, experienced or a complete beginner. Bisecthosting has been the best option by far.