Unless you've paid for a feature such as this or if it's an included feature, the host has no obligation to.You brought the service, you have to have basic knowledge on it.
- My host won't setup my plugins
Excellent Post - Thank you for posting this. I would recommend all to read this. We put something similar in our TOS - Our TOS is in our ABOUT section and not hidden behind the "check box" on the check out screen
All persons who procure services are expected to have a higher degree of knowledge of computers, servers, the internet and how it functions. We will provide you with support on our equipment and our files 24/7 however we cannot be expected to know every mod, plug-in, program or software for every game, game server, web server or device in the world. That is the responsibility of the users of our services. We will help you on a "as time permits" schedule on any mod that you installed or want installed since it could take us away from our normal duties of maintaining the network and services for our clients. We make no guarantees, warranties implied or otherwise for this work, the mod, or it's effects since this is considered 'experimental" in nature as the software is not from a manufacture but usually a game or computer enthusiast.