• 0

    posted a message on The Best Minecraft Servers get Hosting from DemonVPS.com [DDoS Mitigation] [20% Off!] [from $1.99] [Instant Setup] [SSDs]
    I just wanted to ask if you guys are going to add DDos protection

    This is now an optional upgrade. Thanks.

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on The Best Minecraft Servers get Hosting from DemonVPS.com [DDoS Mitigation] [20% Off!] [from $1.99] [Instant Setup] [SSDs]

    Hi,


    I was able to investigate and find out what happened here. Apparently you had previously had a minecraft service with us. At that time, we had been giving out free web hosting to anyone with a minecraft service. Later on, you had cancelled the minecraft service without cancelling the web hosting service. Because the free hosting only applies to customers with an active minecraft service, the free hosting was upgraded to the next higher tier.


    Of course, you're under no obligation to pay for the web hosting if you don't want it, but also you should not be getting it for free either. It seemed reasonable to let you decide if you wanted to keep it or not, rather than terminating the web hosting when we didn't know whether or not you needed to back up any of your data.


    I'm sorry that our communication on this issue left much to be desired. Looking over the ticket history I can see that we could have done a much better job of communicating what was going on here and letting you know what your options were. Because you've let us know that you don't want this service, we've cancelled the hosting account and cancelled the outstanding invoice. If you need anything else for this, please let me know and I'll do my best to assist.


    Best regards.

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on The Best Minecraft Servers get Hosting from DemonVPS.com [DDoS Mitigation] [20% Off!] [from $1.99] [Instant Setup] [SSDs]
    Quote from indigowulf»

    Would not recommend. Had an issue about 3 months ago, called to cancel account. Was smart (thank god) and blocked them from taking money from my paypal. 3 months later, they send me an email about having placed an order for a $10/month service, and started trying to charge me. I'm getting monthly reminders that my bill is past due (because I blocked them on paypal) and I cannot get ANYONE who knows what they are doing to respond to my ticket. They are willing to keep me jumping through hoops I already jumped through as long as they can, to keep trying to take my money. I'm currently trying to find their physical address so I can complain to BBB.



    [email protected] I no longer have my 'account' password because I CLOSED THE ACCOUNT. You have the order number from the email. Use it. Fix this. I've already talked to someone, in person, who confirmed my ACCOUNT WAS CLOSED. I guess someone who is paid to represent you lied to me. Now I'm being told to jump through hoops that I've already jumped through to fix your problem. If you look below, it has a billing ticket number. This company seems incompetent and willing to be underhanded to keep trying to get money. I will take this up with the BBB. I don't have my username or pw because I closed the account. You are sending a bill based on my email. fix this based on my email. You have the order number.

    2015-03-14 10:26 Liam McSherry || Staff Hi Melissa,

    You need to create a ticket via your billing area account before we can assist.

    -- Liam McSherry Customer Support | DemonVPS

    2015-03-11 21:31 [email protected] I did NOT make any order with you. I called to have my service with you CANCELLED several months ago, and was told it had been done. Why am I still getting order confirmation emails for an account I closed? I received the following email, and I am absolutely livid. If this goes through, you can bet I will be taking it up with the BBB!

    "Dear melissa xxxx,

    We have received your order and will be processing it shortly. The details of the order are below:

    Order Number: 9003811183

    Upgrade/Downgrade: Basic => Unlimited Billing Cycle: Monthly Total Due Today: $9.99 USD

    You will receive an email from us shortly once your account has been setup. Please quote your order reference number if you wish to contact us about this order.

    Regards, The DemonVPS Team"

    Reading over this, I could see how frustrated this would make you. I would be extremely frustrated as well in this situation. It seems most likely that there is some communication problem between our various departments. I will personally look into this and see what is going on here.

    Posted in: Minecraft Server Hosting
  • 0

    posted a message on A nether story
    I agree, keepinventory is a must
    Posted in: Survival Mode
  • 0

    posted a message on Great Redstone Survival Machines to Make Life Easier
    I like the afk stone generator best
    Posted in: Survival Mode
  • 0

    posted a message on In Defense of Griefing
    Griefing is fine in servers where the rules specifically state griefing is allowed. Then you're playing and bulding at your own risk. Everywhere else, you shouldn't grief, ever. You're destroying people's work. Builds they might have spent hours or days working on.
    My point is: It's incredibly impolite to grief, unless the creator of the build is aware of the fact that he is playing on a server where griefing is allowed.

    I agree. You want to grief? Do it on your own server.
    Posted in: Survival Mode
  • 0

    posted a message on Is it weird?
    pretty normal
    Posted in: Forum Discussion & Info
  • 0

    posted a message on What have you done on Minecraft lately?
    I got eaten by zombies recently.
    Posted in: Discussion
  • 0

    posted a message on Would Minecraft on the 360 be worth it for a PC player?
    I don't see any point in having it for both pc and xbox
    Posted in: Discussion
  • 0

    posted a message on My story and why Minecraft isn't the same
    Minecraft was definitely better before the EULA change
    Posted in: Discussion
  • 1

    posted a message on Instructable books?
    Yeah definitely. The book would "unlock" the recipe. Even if you knew it ahead of time, it wouldn't work without reading the book first. I like that idea.
    Posted in: Suggestions
  • 0

    posted a message on Stained clay slabs and stairs.
    I think there's a lot of technical challenges to make this work. Bigger fish to fry.
    Posted in: Suggestions
  • 0

    posted a message on Good Non-Laggy Modpacks?
    I would agree, tekkit classic is the way to go in your situation
    Posted in: Discussion
  • 0

    posted a message on Best/biggest tnt cannon?
    That's really the biggest one that I've heard of before.
    Posted in: Discussion
  • 0

    posted a message on my simple church fix
    Good first try, keep at it : )
    Posted in: Discussion
  • To post a comment, please or register a new account.