Mostly true, but you do lack staff, or it would appear that ways, your staff relies extremely slowly, and by DDoS protection, you mean closing of your server IP and waiting 48 hours before doing anything about it. Its pretty frustrating. A DDoS on the server that you are hosting should be dealt by you, not by one of your staff telling me to look for DDoS protection. Hope this will give a wake up call.
(almost) Lag free
Provides you with adequate resources
Bad DDoS prevention method
Bad staff response time.