Minecraft Forums

- EDITED (30/April/2019)
Customer-Support gave me a reply today after 39days at last.
Although it was not written what that was my account fraudulently used by others ?

or what kind of state it was, but it was written only that the registered e-mail address for restored my account.

and I could login right, and could play game at last
This is just report for all.

Thank you

----------------------------------------------------------------------------------------------------

Hello minecraft players of the world

I'm sorry to my not good English I have to say that before all.

I having a trouble with my account on PC-version(Java version) of game.

Please give me any helps or advices as much as possible

I couldn't login to my account suddenlly(game-launcher and mincraft.net) at 22/March.

I made many "Password Reset" requests, but I was not able to receive an e-mail.

(I'd checked my virus/spam folders in mail box too of course)

I didn't know a cause is minecraft's server or migration by others, so I sent message for Customer-Support, and I could get only auto matical reply about my request.

However, the reply from the support has not come yet in over 30days.

so I tryed to conttact with MojanSupport on twitter after 10days later, but he/she gave me only one answer link to "When will I hear back?"

I had worry about my e-mail for that is dont able to get reply from support, so I'd try to send again message with my other e-mail at 1 and 16/April too.

However any reply was not come yet from support I could get only an Auto-Reply about my request though.

and I still can not login to my account and can not play game as long as about 40 days.......

and now, What sould I do ? 　Is there anything I need to do now ?

Should I have to wait for reply more days ?

Please geive me your any idea or helps......

Thanks for any helps, and Thanks for reading and take your time.

-Mas

Thanks for reply Webrosc

I would feel relieved a little if I can get any reply like yours if even its simple, but of course its very disappointing that they do not have it.yet....X(

I also know that Mojan's servers often don't work properly.

So I can not be convinced that my message was correctly transmitted to them, so it's frustrating that I can not do anything.

I can not believe the current situation that has been neglected for 40 days for the serious problems users still having.

And I feel even nervous about their support unfortunately...... orz

Thanks