Minecraft Forums

Hey all, after some wifi connectivity issues with my partner's laptop that we've now fixed, we've noticed that whenever we try to login to her account in either the java edition launcher or the minecraft.net website it gives us an error ("Could not connect to server" on the launcher and "An error prevented your request from being processed. Please try again" on the website).

I believe we've boiled the problem down to potentially windows firewall issues because she was mucking around with that and she told me she reset her firewall settings to default.
We've not done anything with any MCleaks whatevers, doesn't seem like a good idea to mess around with that nonsense.

Any suggestions as to what we could do or what the real issue might be? Thanks in advance!
P.S. Sorry if this question isn't in the right place, thought it'd either go here or the 'Minecraft.net support' forums.

Here's the pastebin link: https://pastebin.ubuntu.com/p/NzwkPMntJT/

Quote from webrosc»

Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.

Here's the pastebin link: https://pastebin.ubuntu.com/p/NzwkPMntJT/