I have been a Minecraft player since around early 2014. I also have my own realms.
Recently I moved and have a new ISP and just realized I didn't change my email for Minecraft to my new one. Now I cannot login as I cannot remember the password. I sent a support e-mail, but it is asking for the transaction ID which I no longer have access to either. My old ISP is not be cooperative in allowing me access to my old email so all is gone. I refuse to purchase another Minecraft and now I can't even cancel the realms. Any help would be GREATLY appreciated.
Thanks. However I am not going to wait a month for them to contact me. (they are currently handling issues from Dec15). I guess I will just have to go to my bank and have them block the realms subscription and I will lose it all. Mojang / Minecraft really needs to have a better way of assisting players.
Absolutely not. I just wish they could make it easier to recover a lost password. I have a realms account that will continue to charge me and without access to my account, I cannot play on the realm or cancel the realm.
Only blame is making it easier and speedier.
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Hello.
I have been a Minecraft player since around early 2014. I also have my own realms.
Recently I moved and have a new ISP and just realized I didn't change my email for Minecraft to my new one. Now I cannot login as I cannot remember the password. I sent a support e-mail, but it is asking for the transaction ID which I no longer have access to either. My old ISP is not be cooperative in allowing me access to my old email so all is gone. I refuse to purchase another Minecraft and now I can't even cancel the realms. Any help would be GREATLY appreciated.
Thanks in advance!
JazGon
Contact Mojang, they are the only people that can help with account issues.
Thanks. However I am not going to wait a month for them to contact me. (they are currently handling issues from Dec15). I guess I will just have to go to my bank and have them block the realms subscription and I will lose it all. Mojang / Minecraft really needs to have a better way of assisting players.
Thanks for the information though.
So Mojang is to blame that you have lost access to your old email address and forgot your password? Hmm...
Absolutely not. I just wish they could make it easier to recover a lost password. I have a realms account that will continue to charge me and without access to my account, I cannot play on the realm or cancel the realm.
Only blame is making it easier and speedier.