Every time I try to load Minecraft, it will get stuck at the Mojang screen and then says that the game crashed, with no real explanation. I have uninstalled and installed the game numerous times but it doesn't work. Any ideas?
Specs:
AMD Ryzen 3 2200G with Radeon Vega Graphics 3.86 GHz (btw I'm not using the Vega graphics)
Say something silly, Laugh 'til it hurts, Take a risk, Sing out loud, Rock the boat, Shake things up, Flirt with disaster, Buy something frivolous, Color outside the lines, Cause a scene, Order dessert, Make waves, Get carried away, Have a great day!
I did some testing. I can play any Minecraft version up to 1.6.4. anything past that won't load. however, I can't delete any worlds or quit the game. that will resort in a crash
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 4:41:59 PM, on 11/15/18
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Every time I try to load Minecraft, it will get stuck at the Mojang screen and then says that the game crashed, with no real explanation. I have uninstalled and installed the game numerous times but it doesn't work. Any ideas?
Specs:
AMD Ryzen 3 2200G with Radeon Vega Graphics 3.86 GHz (btw I'm not using the Vega graphics)
8.00 GB Ram
Nvidia Geforce GTX 1060 3GB
Windows 10, 64-Bit
See the FAQs: https://www.reddit.com/r/Minecraft/wiki/updateaquaticfaq
it didn't work. I keep going to the Mojang screen than crashing. even on other versions, ill go to create a new world and it will freeze.
I did some testing. I can play any Minecraft version up to 1.6.4. anything past that won't load. however, I can't delete any worlds or quit the game. that will resort in a crash
Post a hjt log https://www.minecraftforum.net/forums/support/java-edition-support/2425225-how-to-get-a-hijackthis-hjt-report
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 4:41:59 PM, on 11/15/18
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\PremierOpinion\pmropn.exe
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe
C:\WINDOWS\SysWOW64\cmd.exe
C:\WINDOWS\SysWOW64\cmd.exe
C:\Users\Connor Ivancik\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Users\Connor Ivancik\AppData\Local\Discord\app-0.0.301\Discord.exe
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe
C:\Users\Connor Ivancik\AppData\Local\Discord\app-0.0.301\Discord.exe
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.92.390.0_x86__zpdnekdrzrea0\Spotify.exe
C:\Program Files (x86)\RamCache II\RamCache.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\Connor Ivancik\AppData\Roaming\Twitch\Bin\Twitch.exe
C:\Users\Connor Ivancik\AppData\Local\Discord\app-0.0.301\Discord.exe
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.92.390.0_x86__zpdnekdrzrea0\Spotify.exe
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.92.390.0_x86__zpdnekdrzrea0\Spotify.exe
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.92.390.0_x86__zpdnekdrzrea0\Spotify.exe
C:\Users\Connor Ivancik\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe
C:\Users\Connor Ivancik\AppData\Local\Discord\app-0.0.301\Discord.exe
C:\Users\Connor Ivancik\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe
C:\Users\Connor Ivancik\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe
C:\Users\Connor Ivancik\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe
C:\Users\Connor Ivancik\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_chtengin_17_13¶m1=1¶m2=f=1&b=IE&cc=us&pa=wincy&cd=2XzuyEtN2Y1L1Qzu0C0A0F0FtBzztB0FzyzyzyyB0EyEyByEtN0D0Tzu0StCzytCyBtN1L2XzutAtFtBzytFtAtFyDtBtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2SyD0EtBtC0CyEyCtAtGyC0A0FzztGyE0DyC0FtGyCyB0F0BtGzytC0FyDyB0E0D0C0BtC0C0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyEzyyE0EyEyDtB0AtG0FzzzztBtGyE0DyEyDtG0BtDyBtBtGtA0E0DzyyC0DyDzy0EzzyByE2QtN0A0LzuyE&cr=33635473&a=wbf_chtengin_17_13&os_ver=10.0&os=Windows+10+Home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: Norton Identity Safety - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security\Engine32\22.11.1.5\coIEPlg.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_191\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_191\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security\Engine32\22.11.1.5\coIEPlg.dll
O4 - HKLM\..\Run: [RamCache II ] "C:\Program Files (x86)\RamCache II\RamCache.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Connor Ivancik\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Discord] C:\Users\Connor Ivancik\AppData\Local\Discord\app-0.0.301\Discord.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite Automount] "C:\Program Files\DAEMON Tools Lite\DTAgent.exe" -autorun
O4 - HKCU\..\Run: [EpicGamesLauncher] "C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe" -silent
O4 - HKCU\..\Run: [WallpaperEngine] "C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe" -silent
O4 - HKCU\..\Run: [Overwolf] C:\Program Files (x86)\Overwolf\OverwolfLauncher.exe -overwolfsilent
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_C7DA46FCB36439EBBA864657C1FE5300] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5
O4 - Startup: Twitch.lnk = C:\Users\Connor Ivancik\AppData\Roaming\Twitch\Bin\Twitch.exe
O4 - Global Startup: Update Notifier.lnk = C:\Program Files\WinZip\WZUpdateNotifier.exe
O4 - Global Startup: WinZip Preloader.lnk = C:\Program Files\WinZip\WzPreloader.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - AMD - C:\WINDOWS\System32\DriverStore\FileRepository\c0322921.inf_amd64_e251a9f73eeefd89\atiesrxx.exe
O23 - Service: ASUS Com Service (asComSvc) - ASUSTeK Computer Inc. - C:\Program Files (x86)\ASUS\AXSP\4.00.01\atkexComSvc.exe
O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.22\AsSysCtrlService.exe
O23 - Service: AsusFanControlService - ASUSTeK Computer Inc. - C:\Program Files (x86)\ASUS\AsusFanControlService\2.00.33\AsusFanControlService.exe
O23 - Service: BattlEye Service (BEService) - Unknown owner - C:\Program Files (x86)\Common Files\BattlEye\BEService.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: Disc Soft Lite Bus Service - Disc Soft Ltd - C:\Program Files\DAEMON Tools Lite\DiscSoftBusServiceLite.exe
O23 - Service: EasyAntiCheat - EasyAntiCheat Ltd - C:\Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) PROSet Monitoring Service - Unknown owner - C:\WINDOWS\system32\IProsetMonitor.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Norton Security (NS) - Symantec Corporation - C:\Program Files\Norton Security\Engine\22.11.1.5\NS.exe
O23 - Service: NVIDIA LocalSystem Container (NvContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
O23 - Service: NVIDIA NetworkService Container (NvContainerNetworkService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
O23 - Service: NVIDIA Telemetry Container (NvTelemetryContainer) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe
O23 - Service: Origin Client Service - Electronic Arts - C:\Program Files (x86)\Origin\OriginClientService.exe
O23 - Service: Origin Web Helper Service - Electronic Arts - C:\Program Files (x86)\Origin\OriginWebHelperService.exe
O23 - Service: Overwolf Updater Windows SCM (OverwolfUpdater) - Overwolf LTD - C:\Program Files (x86)\Overwolf\OverwolfUpdater.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PremierOpinion - VoiceFive, Inc. - C:\Program Files (x86)\PremierOpinion\pmservice.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Riverbed Technology, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\WINDOWS\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\WINDOWS\system32\xbgmsvc.exe (file missing)
--
End of file - 11849 bytes
Reread the FAQs, you have malware.
Thanks, downloading the program the got rid of the malware fixed it