When I open the launcher, and I click play, the "Mojang" screen opens and just stays there, i could leave it for days and nothing would happen. So, I go to task manager and close it. The few times it DOES open I go to join any server or even my own worlds and... nothing. It stays on the repeated dirt pattern screen with no text and eventually I have to force shut-down my computer. Im using NO mods, NO texture pack, and NO other modifications. PLEASE HELP!!
Say something silly, Laugh 'til it hurts, Take a risk, Sing out loud, Rock the boat, Shake things up, Flirt with disaster, Buy something frivolous, Color outside the lines, Cause a scene, Order dessert, Make waves, Get carried away, Have a great day!
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 5:30:53 PM, on 8/5/2018
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Ensure you are using the bundled version of Java. Check the I'm getting an "Unable to locate the Java runtime" error when trying to run Minecraft. How do I fix this? [/b]section for instructions.
Ensure you don't have any other background processes open.
Try an ADWCleaner scan. ADWCleaner is an utility to clean a PC which is infested with malware. Download it by clicking here. Run a Scan[/b], Clean[/b] anything it finds, restart the computer, and try Minecraft again.
Your HJT log shows you have Mcafee Firewall(AV/Firewall, Bad), Intel Security(AV, Rebranded McAfee), PremierOpinion(Malware)
Say something silly, Laugh 'til it hurts, Take a risk, Sing out loud, Rock the boat, Shake things up, Flirt with disaster, Buy something frivolous, Color outside the lines, Cause a scene, Order dessert, Make waves, Get carried away, Have a great day!
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When I open the launcher, and I click play, the "Mojang" screen opens and just stays there, i could leave it for days and nothing would happen. So, I go to task manager and close it. The few times it DOES open I go to join any server or even my own worlds and... nothing. It stays on the repeated dirt pattern screen with no text and eventually I have to force shut-down my computer. Im using NO mods, NO texture pack, and NO other modifications. PLEASE HELP!!
https://www.minecraftforum.net/forums/support/java-edition-support/2914616-1-13-faqs-read-before-posting
I've tried what it says on that page and that didn't seem to help
Post a HijackThis log: https://www.minecraftforum.net/forums/support/java-edition-support/2425225-how-to-get-a-hijackthis-hjt-report
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 5:30:53 PM, on 8/5/2018
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)
Boot mode: Normal
Running processes:
C:\Users\helmi\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Users\helmi\AppData\Local\Microsoft\BingSvc\BingSvc.exe
C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
C:\Program Files (x86)\Intel Driver and Support Assistant\DSATray.exe
C:\Program Files (x86)\Canon\EOS Utility\EOSUPNPSV.exe
C:\Program Files (x86)\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.Device.exe
C:\Program Files (x86)\NCH Software\VideoPad\videopad.exe
C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe
C:\Program Files (x86)\PremierOpinion\pmropn.exe
C:\Users\helmi\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://lenovo17win10.msn.com/?pc=LCTE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/1ewenusDefaultPack/SKY2_FRPage
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [Wondershare Helper Compact.exe] C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
O4 - HKLM\..\Run: [DSATray] C:\Program Files (x86)\Intel Driver and Support Assistant\DsaTray.exe
O4 - HKCU\..\Run: [OneDrive] "C:\Users\helmi\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [BingSvc] C:\Users\helmi\AppData\Local\Microsoft\BingSvc\BingSvc.exe
O4 - Startup: EOS Utility.lnk = C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files (x86)\Microsoft Office\Root\Office16\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra button: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O9 - Extra 'Tools' menuitem: McAfee WebAdvisor - {48A61126-9A19-4C50-A214-FF08CB94995C} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office16\MSOXMLMF.DLL
O23 - Service: Intel® SGX AESM (AESMService) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\sgx_psw.inf_amd64_1781f8bae8fdf5c0\aesm_service.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: BattlEye Service (BEService) - Unknown owner - C:\Program Files (x86)\Common Files\BattlEye\BEService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ClientAnalyticsService - McAfee, Inc. - C:\Program Files\Common Files\McAfee\ClientAnalytics\Legacy\McClientAnalytics.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d8ca5f86add535ef\IntelCpHeciSvc.exe
O23 - Service: Intel(R) Content Protection HDCP Service (cplspcon) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d8ca5f86add535ef\IntelCpHDCPSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: Dolby DAX API Service - Unknown owner - C:\Program Files\Dolby\Dolby DAX3\API\DAX3API.exe
O23 - Service: Intel(R) Driver & Support Assistant (DSAService) - Intel - C:\Program Files (x86)\Intel Driver and Support Assistant\DSAService.exe
O23 - Service: EasyAntiCheat - EasyAntiCheat Ltd - C:\Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @oem8.inf,%ServiceDisplayName%;Intel(R) Dynamic Platform and Thermal Framework service (esifsvc) - Unknown owner - C:\WINDOWS\system32\Intel\DPTF\esif_uf.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @oem60.inf,%iaStorAfsWindowsService.Name%;Intel(R) Optane(TM) Memory Service (iaStorAfsService) - Intel Corporation - C:\WINDOWS\IAStorAfsService\iaStorAfsService.exe
O23 - Service: @oem14.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\WINDOWS\system32\ibtsiva (file missing)
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d8ca5f86add535ef\igfxCUIService.exe
O23 - Service: @oem9.inf,%ImcSvcDisplayName%;System Interface Foundation Service (ImControllerService) - Lenovo Group Limited - C:\Program Files\Lenovo\ImController\Service\Lenovo.Modern.ImController.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) SUR QC Software Asset Manager (Intel(R) SUR QC SAM) - Intel Corporation - C:\Program Files\Intel\SUR\QUEENCREEK\Updater\bin\IntelSoftwareAssetManagerService.exe
O23 - Service: Intel(R) Online Connect Access Legacy CS Loader (Intel(R) TechnologyAccessLegacyCSLoader) - Intel(R) Corporation - C:\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
O23 - Service: Intel(R) Online Connect Access (Intel(R) TechnologyAccessService) - Intel(R) Corporation - C:\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
O23 - Service: Intel(R) TPM Provisioning Service - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\TPMProvisioningService.exe
O23 - Service: Intel(R) Biometric and Context Agent Service (IntelBCAsvc) - Intel(R) Corporation - C:\Program Files\Intel\BCA\pabeSvc64.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Security Assist Helper Service (isaCHelperSvc) - Unknown owner - C:\Program Files\Intel Corporation\Intel(R) Security Assist\isaHelperService.exe
O23 - Service: Intel(R) Security Assist Service (isaCSvc) - Intel Corporation - C:\Program Files\Intel Corporation\Intel(R) Security Assist\isa.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\VSCore_15_7\McApExe.exe
O23 - Service: McAfee Activation Service (McAWFwk) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\actwiz\McAWFwk.exe
O23 - Service: McAfee CSP Service (mccspsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\CSP\2.7.371.0\\McCSPServiceHost.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee LLC - C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
O23 - Service: McAfee Service Controller (mfemms) - McAfee LLC - C:\Program Files\Common Files\McAfee\SystemCore\mfemms.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: McAfee Module Core Service (ModuleCoreService) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Origin Client Service - Electronic Arts - C:\Program Files (x86)\Origin\OriginClientService.exe
O23 - Service: Origin Web Helper Service - Electronic Arts - C:\Program Files (x86)\Origin\OriginWebHelperService.exe
O23 - Service: Intel Security PEF Service (PEFService) - Intel Security, Inc. - C:\Program Files\Common Files\Intel Security\PEF\CORE\PEFService.exe
O23 - Service: PremierOpinion - VoiceFive, Inc. - C:\Program Files (x86)\PremierOpinion\pmservice.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\WINDOWS\system32\SgrmBroker.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: System Update (SUService) - Unknown owner - C:\Program Files (x86)\Lenovo\System Update\SUService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Wacom ISD Service (WTabletServiceISD) - Wacom Technology, Corp. - C:\Program Files\Tablet\ISD\WTabletServiceISD.exe
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\WINDOWS\system32\xbgmsvc.exe (file missing)
O23 - Service: @oem32.inf,%YMC.SvcDesc%;ymc (YMC) - Unknown owner - C:\WINDOWS\system32\ymc.exe (file missing)
O23 - Service: YogaPLService - Unknown owner - C:\ProgramData\Lenovo\PLHotkeyService\PLHotkeyService.exe
O23 - Service: Intel(R) PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
--
End of file - 15802 bytes
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ModeratorYou didn't follow what Tails linked, as it says
Your HJT log shows you have Mcafee Firewall(AV/Firewall, Bad), Intel Security(AV, Rebranded McAfee), PremierOpinion(Malware)
Remove those then try minecraft again
You have adware called "PremierOpinion" installed, remove it.
Remove McAfee because it causes login and multiplayer connectivity problems.
See for Known Incompatible Software here: https://minecraftirc.net/support-articles/known-incompatible-software/