I'm helping a friend recover her minecraft account, and she needs her transaction id to do so. She doesn't know what payment partner her minecraft account was bought through, so I was looking for other ways she can verify her account. In the article about transaction ids, here, it says this:
"If you need to contact Mojang support for assistance but have lost your Braintree transaction ID, you can instead provide the name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase."
It's unclear if you need to provide all of these things, or just one or two. She knows everything but the date of purchase. Thanks for your time.
I'm helping a friend recover her minecraft account, and she needs her transaction id to do so. She doesn't know what payment partner her minecraft account was bought through, so I was looking for other ways she can verify her account. In the article about transaction ids, here, it says this:
"If you need to contact Mojang support for assistance but have lost your Braintree transaction ID, you can instead provide the name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase."
It's unclear if you need to provide all of these things, or just one or two. She knows everything but the date of purchase. Thanks for your time.
Contact Mojang providing as much information as you can and they tell you further steps.