I'm attempting to help my friend play on my realm. Forgive me, please, for trying to do a 3rd person techsupport request, but she's too frustrated to continue at this point.
She was playing on an ancient laptop, but just got a brand-spanking new one with Windows 10 a couple days ago. She installed Minecraft Java, and logged in and played. no prob.
Next day she tried and for some reason Java was no longer on her computer. We installed it again, and it worked fine.
Next day she tried and it crashed (froze) after she hit play on the start screen. Reinstalling both Java and Minecraft did not help. She then tried installing minecraft on her D drive instead of C, and that seemed to work. She made the mistake of logging out back to the start screen, and when she hit the Play button it froze again.
(this is unrelated to the problem, but before anyone says to just use the Windows10 version, she tried, and that went horribly wrong. It required her to use her Xbox login, she doesn't have Xbox live, so it wouldn't let her play online or see my realm etc. She just wants to play on her 5 year old Java account.)
If there's some particular troubleshooting I can do to get more info, please let me know.
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Hi.
I'm attempting to help my friend play on my realm. Forgive me, please, for trying to do a 3rd person techsupport request, but she's too frustrated to continue at this point.
She was playing on an ancient laptop, but just got a brand-spanking new one with Windows 10 a couple days ago. She installed Minecraft Java, and logged in and played. no prob.
Next day she tried and for some reason Java was no longer on her computer. We installed it again, and it worked fine.
Next day she tried and it crashed (froze) after she hit play on the start screen. Reinstalling both Java and Minecraft did not help. She then tried installing minecraft on her D drive instead of C, and that seemed to work. She made the mistake of logging out back to the start screen, and when she hit the Play button it froze again.
(this is unrelated to the problem, but before anyone says to just use the Windows10 version, she tried, and that went horribly wrong. It required her to use her Xbox login, she doesn't have Xbox live, so it wouldn't let her play online or see my realm etc. She just wants to play on her 5 year old Java account.)
If there's some particular troubleshooting I can do to get more info, please let me know.