Earlier this afternoon while I was at work, I received an email that my Minecraft account password was changed. I went through the password reset about 15 minutes ago and configured security questions to further secure the account, however my profile name was changed from "Heinekev" to "xXSharkHeXx". First off -- what a stupid profile name. Really? Second, and more importantly: I can't change it back for 30 days according to the website.
I pay for and maintain an active server. How can I get my profile reverted back to what it was before this person stole my account and changed it?
The issue isn't that I can't log in to my account -- I have access to my account again (and I clearly stated this in my original post). The problem is that the kid who stole the account in the first place changed my profile name from Heinekev to "xXSharkHexXx", and I am unable to change it back for 30 days. Mojang doesn't have a customer support number to contact in order to have my name restored to what it was before, not sure how to get my profile name fixed.
Earlier this afternoon while I was at work, I received an email that my Minecraft account password was changed. I went through the password reset about 15 minutes ago and configured security questions to further secure the account, however my profile name was changed from "Heinekev" to "xXSharkHeXx". First off -- what a stupid profile name. Really? Second, and more importantly: I can't change it back for 30 days according to the website.
I pay for and maintain an active server. How can I get my profile reverted back to what it was before this person stole my account and changed it?
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ModeratorYou csn ask Mojang if they can change the name back but they may not. Won't hurt to ask.
That's about all you can do. Only Mojang can fix account issues.
Herb,
The issue isn't that I can't log in to my account -- I have access to my account again (and I clearly stated this in my original post). The problem is that the kid who stole the account in the first place changed my profile name from Heinekev to "xXSharkHexXx", and I am unable to change it back for 30 days. Mojang doesn't have a customer support number to contact in order to have my name restored to what it was before, not sure how to get my profile name fixed.