Help! My friend plays Minecraft a lot, and he was really good at it. It worked fine, and all of that. One day, just recently, he tried to boot it up but it said: "DEMO", and he was very confused. He has purchased the game, and was curious why it suddenly went to DEMO mode one day.
When me and him looked it up, all we found was "Migrate your account" stuff, however he switched over the e-mail and password through Mojang so it was validated through them, that it was a successful, or secure change.
His account is still existent, though. He did use other e-mails, but apparently they're all 'wrong'. He is able to log into his account on the website of Minecraft. Keep in mind, this all happened out of nowhere, he is on his same account that he used to play. Please help.
Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
He couldn't find the e-mail, and following that he said the card used to purchase the game way back when, was hacked and he no longer possesses it. What's next?
Help! My friend plays Minecraft a lot, and he was really good at it. It worked fine, and all of that. One day, just recently, he tried to boot it up but it said: "DEMO", and he was very confused. He has purchased the game, and was curious why it suddenly went to DEMO mode one day.
When me and him looked it up, all we found was "Migrate your account" stuff, however he switched over the e-mail and password through Mojang so it was validated through them, that it was a successful, or secure change.
His account is still existent, though. He did use other e-mails, but apparently they're all 'wrong'. He is able to log into his account on the website of Minecraft. Keep in mind, this all happened out of nowhere, he is on his same account that he used to play. Please help.
Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
He can not recover the Transaction ID.
He couldn't find the e-mail, and following that he said the card used to purchase the game way back when, was hacked and he no longer possesses it. What's next?
They can provide other means of verification
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!