My account got hacked. The email is changed to I don't know the hell what, so is the password, and I don't know the ID transaction code from my card (thats how I got the game). I don't see it in any email of my dads (must've deleted it I believe) and the card is not here. Thing is, could I ask Mojang to set a password reset or email to my OLD, my VERY first email I used on the account. Surely they have to believe it, right? Like that's where I confirmed it, and put it on there. I swear to god if they literally don't do that I'm never going to buy one of their products again.
1. It was the original email, of course they should give a password reset to the ORIGINAL because it the FIRST and thats where I confirmed my ACCOUNT.
My account got hacked. The email is changed to I don't know the hell what, so is the password, and I don't know the ID transaction code from my card (thats how I got the game). I don't see it in any email of my dads (must've deleted it I believe) and the card is not here. Thing is, could I ask Mojang to set a password reset or email to my OLD, my VERY first email I used on the account. Surely they have to believe it, right? Like that's where I confirmed it, and put it on there. I swear to god if they literally don't do that I'm never going to buy one of their products again.
1. It was the original email, of course they should give a password reset to the ORIGINAL because it the FIRST and thats where I confirmed my ACCOUNT.
Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/http://Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!