The Meaning of Life, the Universe, and Everything.
Location:
Eureka, CA
Join Date:
1/2/2013
Posts:
60
Location:
Eureka, CA
Minecraft:
MrPapaveraceae
Member Details
Long winded explanation:
Oh boy. Where to start. The situation now is the game feels broken.
So, about 2 weeks ago my Minecraft started behaving strangely. The first error was from a launcher update popup I've never seen before, it had a progress bar indicating in was installing an update. At the end of the installation, a box called "Mojang native launcher updater:" would pop up and say, "Problem copying the file with the following error code: 5". That was the first time encountering that error. I've used Minecraft since 2012 and had little, to no problems. Just the occasional crash.
The fix recommended by minecraft irc was to reinstall the game via the Minecraft installer, but even after, it would work once, or be okay for a couple days and get the code 5 error again and would have to reinstall again. Before the errors, I never had to reinstall that game and has worked fine for years.
After some attempts of getting around the code 5 error and still not solving the issue, I tried slightly different methods of rebooting/shutting down the machine several times.
I tired going back to minecraft irc, but that was the only recommendation.
Only the other day, the launcher started freezing as the game loads on the Mojang screen, looking at the task manager, the application would say not responding, or the launcher would not open at all. I noticed there would be two instances of "minecraftlauncher.exe" in processes and I would have to end those two manually before trying to reopen the launcher.
I have noticed when I reinstall Minecraft, it would remember my profile and saves.
This time I took a more drastic measure and removed the .minecraft folder manually, but not before backing up the folder. I also searched my computer for "minecraft" and manually removed all files or directories that showed in the search. I also used disk cleaning tools to make sure the game was completely gone. I removed all junk/temp files and cleaned the registry. Scanned my computer with second opinion scanners. I looked at my device manager for any errors. I reinstalled java and the game. After a few reboots of scans and cleanup, it took much longer for Minecraft to install and looked like a fresh install and asked for login information cause it didn't have any player information.
As soon as I clicked "Play" I got one error because it was looking for folder associated to Enjin that was removed. On the next attempt I changed settings to keep the launcher window open, so I can see a log, to post here. When I click "Play" I get a new popup from "Minecraft launcher", saying "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.". This time the game will still start and be on the menu screen, even after allowing the popup to close the launcher.
Java:
The java version is 1.8.0_121-b13, I use the 64 bit version because my OS is also 64 bit.
I was using 32 and 64 bit interchangeably and I had the development kit of java installed up until the last few attempts of reinstalling Minecraft.
Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5 beta/HijackThis.exe/download
Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
[/pre]
Rollback Post to RevisionRollBack
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
The Meaning of Life, the Universe, and Everything.
Location:
Eureka, CA
Join Date:
1/2/2013
Posts:
60
Location:
Eureka, CA
Minecraft:
MrPapaveraceae
Member Details
That was the only other diagnostics tool I forgot to mention, sorry. I did post that for the people on the irc to look at. I'd be happy to post that here. I do recall their response was they didn't notice any known problems with the issue I was having, from the log. Perhaps something changes since then, because I did make some changes with trying to clean up the disk space.
The Meaning of Life, the Universe, and Everything.
Location:
Eureka, CA
Join Date:
1/2/2013
Posts:
60
Location:
Eureka, CA
Minecraft:
MrPapaveraceae
Member Details
Interesting, cause I was suspecting a firewall. I would apprehensive because Comodo is my firewall and I would be unprotected. I've also have been using Comodo for years, not sure what's changed. Would there be some exceptions I can add to allow Minecraft?
The Meaning of Life, the Universe, and Everything.
Location:
Eureka, CA
Join Date:
1/2/2013
Posts:
60
Location:
Eureka, CA
Minecraft:
MrPapaveraceae
Member Details
Not sure what you mean. Minecraft is one of the few applications I use regularly. Oh you mean like getting an infection? Yeah, there are very few place I go, on my computer, or through my browser. It's mainly reputable and trusted sites as well and I try to be careful to not install, or use suspicious programs/apps. I could try switching to Windows Firewall and check with the Comodo community that this firewall is suspect of causing issues with this game recently.
The Meaning of Life, the Universe, and Everything.
Location:
Eureka, CA
Join Date:
1/2/2013
Posts:
60
Location:
Eureka, CA
Minecraft:
MrPapaveraceae
Member Details
This will be something I will try tomorrow. I did try changing some settings with Comodo, I turned off all protections, with the firewall protection, sandboxing and heuristics, basically disabling it, to see if that might effectively do the same thing as uninstalling. Then I tired a 'game mode' that Comodo has, but still encountering the same problems. I stayed up late and found one person with the same issue I was having over a year ago and someone suggested to change the user account control setting to never notify. Which I still have it. I haven't really noticed any changes. Then I saw one mention that the new launcher doesn't require java to be installed, so I uninstalled the java I just had a fresh install earlier and then rebooted. I did notice a difference. I almost though I figured it out, the launcher did seem more stable, but testing it out some more by quitting the game and trying a different version, the launcher halted. I was however able to now get the launcher to stay open in the background and generate logs. I could also get a crash log in the game window if the game crashed. That was something it wasn't able to do before. The game either froze, or the launcher halted and was forced to close after showing an error message.
So I'm still getting instability and will try seeing if uninstalling Comodo will make a difference.
Also, I did notice after uninstalling java, I was able to download older jars, which is something I was having issues with before, with the new launcher. It would immediately halt and give an error message. 1.9 in particular, for some reason is giving me issues, where when I try to start, it causes the launcher to halt. 1.11.2 and some other versions seems to download their jar and run okay. ... now that I uninstalled java.
Long winded explanation:
Oh boy. Where to start. The situation now is the game feels broken.
So, about 2 weeks ago my Minecraft started behaving strangely. The first error was from a launcher update popup I've never seen before, it had a progress bar indicating in was installing an update. At the end of the installation, a box called "Mojang native launcher updater:" would pop up and say, "Problem copying the file with the following error code: 5". That was the first time encountering that error. I've used Minecraft since 2012 and had little, to no problems. Just the occasional crash.
The fix recommended by minecraft irc was to reinstall the game via the Minecraft installer, but even after, it would work once, or be okay for a couple days and get the code 5 error again and would have to reinstall again. Before the errors, I never had to reinstall that game and has worked fine for years.
After some attempts of getting around the code 5 error and still not solving the issue, I tried slightly different methods of rebooting/shutting down the machine several times.
I tired going back to minecraft irc, but that was the only recommendation.
Only the other day, the launcher started freezing as the game loads on the Mojang screen, looking at the task manager, the application would say not responding, or the launcher would not open at all. I noticed there would be two instances of "minecraftlauncher.exe" in processes and I would have to end those two manually before trying to reopen the launcher.
I have noticed when I reinstall Minecraft, it would remember my profile and saves.
This time I took a more drastic measure and removed the .minecraft folder manually, but not before backing up the folder. I also searched my computer for "minecraft" and manually removed all files or directories that showed in the search. I also used disk cleaning tools to make sure the game was completely gone. I removed all junk/temp files and cleaned the registry. Scanned my computer with second opinion scanners. I looked at my device manager for any errors. I reinstalled java and the game. After a few reboots of scans and cleanup, it took much longer for Minecraft to install and looked like a fresh install and asked for login information cause it didn't have any player information.
As soon as I clicked "Play" I got one error because it was looking for folder associated to Enjin that was removed. On the next attempt I changed settings to keep the launcher window open, so I can see a log, to post here. When I click "Play" I get a new popup from "Minecraft launcher", saying "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.". This time the game will still start and be on the menu screen, even after allowing the popup to close the launcher.
Java:
The java version is 1.8.0_121-b13, I use the 64 bit version because my OS is also 64 bit.
I was using 32 and 64 bit interchangeably and I had the development kit of java installed up until the last few attempts of reinstalling Minecraft.
DxDiag:
https://paste.ubuntu.com/23970521/
Est. 2011 (1.7.3 Beta)
Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
[/pre]
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
That was the only other diagnostics tool I forgot to mention, sorry. I did post that for the people on the irc to look at. I'd be happy to post that here. I do recall their response was they didn't notice any known problems with the issue I was having, from the log. Perhaps something changes since then, because I did make some changes with trying to clean up the disk space.
HijackThis:
http://paste.ubuntu.com/23970656/
Est. 2011 (1.7.3 Beta)
Might be Comodo, not the first time it caused issues.
Try to uninstall it, restart your pc, delete the .minecraft folder and C:\Program Files(x86)\Minecraft
If it works, it was Comodo
If it doesnt, you are free to reinstall Comodo
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
Interesting, cause I was suspecting a firewall. I would apprehensive because Comodo is my firewall and I would be unprotected. I've also have been using Comodo for years, not sure what's changed. Would there be some exceptions I can add to allow Minecraft?
Est. 2011 (1.7.3 Beta)
If you dont open anything apart from Minecraft how you can get something?
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
Not sure what you mean. Minecraft is one of the few applications I use regularly. Oh you mean like getting an infection? Yeah, there are very few place I go, on my computer, or through my browser. It's mainly reputable and trusted sites as well and I try to be careful to not install, or use suspicious programs/apps. I could try switching to Windows Firewall and check with the Comodo community that this firewall is suspect of causing issues with this game recently.
Est. 2011 (1.7.3 Beta)
Lets try uninstalling it before reporting it to anybody. It it has a firewall then it might block Minecraft from updating
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!
This will be something I will try tomorrow. I did try changing some settings with Comodo, I turned off all protections, with the firewall protection, sandboxing and heuristics, basically disabling it, to see if that might effectively do the same thing as uninstalling. Then I tired a 'game mode' that Comodo has, but still encountering the same problems. I stayed up late and found one person with the same issue I was having over a year ago and someone suggested to change the user account control setting to never notify. Which I still have it. I haven't really noticed any changes. Then I saw one mention that the new launcher doesn't require java to be installed, so I uninstalled the java I just had a fresh install earlier and then rebooted. I did notice a difference. I almost though I figured it out, the launcher did seem more stable, but testing it out some more by quitting the game and trying a different version, the launcher halted. I was however able to now get the launcher to stay open in the background and generate logs. I could also get a crash log in the game window if the game crashed. That was something it wasn't able to do before. The game either froze, or the launcher halted and was forced to close after showing an error message.
So I'm still getting instability and will try seeing if uninstalling Comodo will make a difference.
Also, I did notice after uninstalling java, I was able to download older jars, which is something I was having issues with before, with the new launcher. It would immediately halt and give an error message. 1.9 in particular, for some reason is giving me issues, where when I try to start, it causes the launcher to halt. 1.11.2 and some other versions seems to download their jar and run okay. ... now that I uninstalled java.
Est. 2011 (1.7.3 Beta)
Some AV even when disabled still cause issues, mcafee comes to mind, I would try a uninstall to be sure
Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
If I helped you, dont forget to click the thanks arrow!