So I'm trying to open the game. Whenever I click "yes" to get to the launcher, the launcher just pops up as a white screen, as shown in the below attachment. I've tried lots of things, like reinstalling minecraft and my antivirus software, to try and fix the problem. It's still happening. So I go into %appdata%, .minecraft and the launcher log says the following:
[0209/143106:INFO:LauncherAppBrowser.cpp(24)] Work dir is C:\Users\Owner\AppData\Roaming\.minecraft
Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5 beta/HijackThis.exe/download
Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
Hello!
So I'm trying to open the game. Whenever I click "yes" to get to the launcher, the launcher just pops up as a white screen, as shown in the below attachment. I've tried lots of things, like reinstalling minecraft and my antivirus software, to try and fix the problem. It's still happening. So I go into %appdata%, .minecraft and the launcher log says the following:
[0209/143106:INFO:LauncherAppBrowser.cpp(24)] Work dir is C:\Users\Owner\AppData\Roaming\.minecraft
[0209/143106:INFO:ClientHandler.cpp(182)] Creating launcher window.
[0209/143106:ERROR:child_process_launcher.cc(533)] Failed to launch child process
[0209/143106:INFO:ClientHandler.cpp(149)] Shutting down!
Now I don't know if this is related to the new launcher update. But I do know that my computer is updated (As in Windows is fully up to date).
Does anyone know how to fix this or have the same problem?
Thank you
Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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Op in #minecrafthelp, JIRA Helper in bugs.mojang.com, Chat moderator in Minecraft Forums, Twitch/Mixer mod
How to get a dxdiag
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