Minecraft Forums

We bought minecraft for our son and cannot get it to work. Here is what we get...

Completely ignored arguments: [--nativeLauncherVersion, 307]

[11:54:05] [Client thread/INFO]: Setting user: BigNarwal

[11:54:06] [Client thread/INFO]: LWJGL Version: 2.9.4

#

# A fatal error has been detected by the Java Runtime Environment:

#

# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000001ba758e2, pid=2448, tid=3596

#

# JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18)

# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops)

# Problematic frame:

# C [ig4icd64.dll+0x6d58e2]

#

# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

#

# An error report file with more information is saved as:

# C:\Users\PCs for People\AppData\Roaming\.minecraft\hs_err_pid2448.log

#

# If you would like to submit a bug report, please visit:

# http://bugreport.sun.com/bugreport/crash.jsp

# The crash happened outside the Java Virtual Machine in native code.

# See problematic frame for where to report the bug.

#

[error occurred during error reporting , id 0xc0000005]

Here's more... not sure what it all is

Set run directory to C:\Program Files (x86)\Minecraft

Native Launcher Version: 307

Operating System: Windows 8.1 Pro

Application Hash: 40a55daa6845b0e1e797461386a218193b14e7d6

Application Data directory: C:\Users\PCs for People\AppData\Roaming

Executable Path: MinecraftLauncher.exe

App Directory dir: C:\Program Files (x86)\Minecraft

Start dir: C:/Program Files (x86)/Minecraft

Launcher dir: C:/Program Files (x86)/Minecraft/game

TmpDir dir: C:/Program Files (x86)/Minecraft/game

Java Launcher hash: 407f9dc73d62d9ecd36b8954f30d70507e5ad8e7

Java Version: 1.8.0_25

x64: 1

LauncherConfiguration from: https://launchermeta.mojang.com/mc/launcher.json

Downloaded config

Native launcher is current

Native launcher is current

Java launcher is current: 407f9dc73d62d9ecd36b8954f30d70507e5ad8e7(407f9dc73d62d9ecd36b8954f30d70507e5ad8e7)

Check to see if we can run the launcher

Native launcher is current

runJavaLauncher

Started application ./runtime/jre-x64/1.8.0_25/bin/java.exe -cp "C:/Program Files (x86)/Minecraft/game/launcher.jar" net.minecraft.launcher.Main --nativeLauncherVersion 307

Application still running, assuming all's fine.

OS: Windows 8.1 , 64 bit Build 9600

CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 23 stepping 10, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, tsc

Memory: 4k page, physical 4091484k(2605804k free), swap 5205596k(3524044k free)

vm_info: Java HotSpot(TM) 64-Bit Server VM (25.25-b02) for windows-amd64 JRE (1.8.0_25-b18), built on Oct 7 2014 14:25:37 by "java_re" with MS VC++ 10.0 (VS2010)

time: Fri Dec 23 23:30:55 2016
elapsed time: 3 seconds (0d 0h 0m 3s)

Try the following, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.

Its a Dell OptiPlex 780 running Windows 8 Pro, 4 GB of RAM

I don't see the options... we select Play from the launcher and it starts to download (additional patches I'm assuming) then crashes back to Windows desktop

If your getting the crash you showed before it even gets to the main menu, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag and get the link it has you create.

http://paste.ubuntu.com/23691665/

Ok, the issue is that your graphics hardware doesnt have full driver support on anything beyond Windows 7. You will either need to reinstall Windows 7, use a different computer, or take that one to a shop/store and see if they have a 'newer' graphics card that will work on Windows 10 and with the rest of your hardware.

Quote from worndownkeys»

Ok, the issue is that your graphics hardware doesnt have full driver support on anything beyond Windows 7. You will either need to reinstall Windows 7, use a different computer, or take that one to a shop/store and see if they have a 'newer' graphics card that will work on Windows 10 and with the rest of your hardware.