The Meaning of Life, the Universe, and Everything.
Join Date:
2/18/2012
Posts:
125
Minecraft:
Legobrick100
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Okay, so, I realized that Mojang has made it physically impossible to figure this problem out. They keep telling me what to do, with information I don't have. Basically, I can't sign into my account. And because of Mojang's rather awful system, I can't figure out where the problem lies.
I'm not sure if it's a password problem, an email problem, I have no idea if the problem is a legacy Minecraft account, or a newer Mojang account. I have tried every possible solution, from changing my password via an email, to trying to migrate my account, to trying to sign in with a Mojang account.
I have no idea if I have a Mojang account, or a legacy Minecraft.net account. And Mojang refuses to tell me. They have made it rather impossible to actually solve this problem.
I don't usually enjoy bad-mouthing a company, but I'm nearly ready to just create a new account and rebuy Minecraft. Frankly, I don't want to bloody do that.
The Meaning of Life, the Universe, and Everything.
Join Date:
2/18/2012
Posts:
125
Minecraft:
Legobrick100
Member Details
I tried. I couldn't find a way to contact them for technical support. Only thing I could find was their preset help articles. As I said, their system is abysmal.
I tried. I couldn't find a way to contact them for technical support. Only thing I could find was their preset help articles. As I said, their system is abysmal.
The Meaning of Life, the Universe, and Everything.
Join Date:
1/14/2016
Posts:
105
Member Details
ive had that problem over 80 time sin the past theres 2 ways to do it 1 is wait about a week and the other way is go to this website fill out the form and in 1 or 4 or 5 days itlle be fixed https://help.mojang.com/customer/portal/emails/new scroll down
Link for help. If you can login to mojang.com and see your purchese you have a migrated account.
I assumed that wasn't for technical support because it was at the bottom of the website, which typically isn't a part of the main page. But okay. Thanks.
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Okay, so, I realized that Mojang has made it physically impossible to figure this problem out. They keep telling me what to do, with information I don't have. Basically, I can't sign into my account. And because of Mojang's rather awful system, I can't figure out where the problem lies.
I'm not sure if it's a password problem, an email problem, I have no idea if the problem is a legacy Minecraft account, or a newer Mojang account. I have tried every possible solution, from changing my password via an email, to trying to migrate my account, to trying to sign in with a Mojang account.
I have no idea if I have a Mojang account, or a legacy Minecraft.net account. And Mojang refuses to tell me. They have made it rather impossible to actually solve this problem.
I don't usually enjoy bad-mouthing a company, but I'm nearly ready to just create a new account and rebuy Minecraft. Frankly, I don't want to bloody do that.
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ModeratorContact Mojang, ONLY they can fix account related issues
I tried. I couldn't find a way to contact them for technical support. Only thing I could find was their preset help articles. As I said, their system is abysmal.
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Curse Premiumhttps://help.mojang.com/
Former everything.
How to get dxdiag
As I said, that was what I found, and it was unhelpful.
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Curse PremiumYou find a contact button at the bottom of the page you can contact them directly.
https://help.mojang.com/customer/portal/emails/new?ref=footer
Link for help. If you can login to mojang.com and see your purchese you have a migrated account.
Former everything.
How to get dxdiag
ive had that problem over 80 time sin the past theres 2 ways to do it 1 is wait about a week and the other way is go to this website fill out the form and in 1 or 4 or 5 days itlle be fixed https://help.mojang.com/customer/portal/emails/new scroll down
I assumed that wasn't for technical support because it was at the bottom of the website, which typically isn't a part of the main page. But okay. Thanks.