Minecraft Forums

Hello,

I have had my HP Pavilion laptop for 2 or 3 years now, and last July, I installed Windows 10. I never had a problem with the update. I could play Minecraft, edit videos, and do anything that I could do before I installed Windows 10. The other day, however I noticed that my computer's brightness would not adjust. So, to fix the problem, I opened the Run program, typed in devmgmt.msc, and updated my computer's display adapter, which was Microsoft Basic Display Adapter. That did not fix the problem. So, I thought it may have been an issue that can be fixed by restarting your computer. In the meantime, I opened Minecraft, hit "Play," and was given a crash report that told me that my PC lacked updated graphics drivers. This is a link to my DxDiag information, and this is a link to my crash report. Also, since I updated my PC's Microsoft Basic Display Adapter, my computer has been running a lot more slowly. The images attached tell you my computer summary and the Minecraft error. Please help me fix my computer, if it's possible!

Thanks,

ElevatingCondor

Quote from webrosc»

download and install the Radeon Software here http://support.amd.com/en-us/download/mobile?os=Windows 10 - 64

also please remember optifine IS a mod so if you are using it post in the modded section, not the unmodded section

Ok, I did this and the problem wasn't fixed. What do I do now?

Thanks for your response,
ElevatingCondor

Quote from grimallq»

Post the entire DxDiag text log.

I did post the whole log, unless there's more that I don't know about. This is a link to it here so you don't have to scroll up to the original post.

Thanks for your response,
ElevatingCondor

Quote from grimallq»

The whole text log from AFTER you used the provided AMD installer.

Sorry about that, here it is.

Thanks for your response,
ElevatingCondor

Quote from webrosc»

that shows the amd drivers didn't install, did the installer error, or anything?

if it said it can't install and to use HP ones we need the HP product model number http://support.hp.com/gb-en/document/c03754824

My product model number is E8B24UA#ABA

Thanks for your response,
ElevatingCondor

Quote from webrosc»

You will have to contact HP, when i look for drivers on the HP website for that product model number it says 'We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage.'

Quote from grimallq»

The whole text log from AFTER you used the provided AMD installer.

So, I thought I should try to update the drivers again, and a magic trick happened. Somehow, the AMD drivers downloaded from doing that, instead from using the actual installer, so now everything works (I'm pretty sure). Except for when it comes to changing my PC's brightness, but I'm not going to play around with that again.

Thanks for all your help with this issue,
ElevatingCondor