Minecraft Forums

Hello Minecraft Forums,

I am making this post for a friend of mind who is experiencing some problem with their Minecraft launcher. The problem seems to be that whenever they open minecraft and click play it doesn't load up to Minecraft menu like it should, instead it takes them to the output.

Here is an example of what it looks like when I click the play button after opening the Minecraft window.

Link:- https://gyazo.com/56b24312f8158b4530e36a210941a2f4

If you have any ideas or know what is causing this please explain to me what my friend must to in order to fix this problem with their launcher / play button, And to make it easier please explain it in steps thank you.

sincerely,

Whos_sz

This is the normal behavior if you have the launcher configured to stay open while playing.

What presumably isn't normal is that another window doesn't open with minecraft in it, and the game output tab is staying blank.

I am guessing that the launch is completely failing, so you should switch back to the launcher tab and examine (or post) the logs there.

("This should be all the logs information its of course pretty log so sorry if it looks like a bunch of spam.")

Logs:-

[20:24:11 INFO]: Minecraft Launcher 1.6.48 (through bootstrap 100) started on windows...
[20:24:11 INFO]: Current time is Jan 27, 2016 8:24:11 PM
[20:24:11 INFO]: System.getProperty('os.name') == 'Windows 10'
[20:24:11 INFO]: System.getProperty('os.version') == '10.0'
[20:24:11 INFO]: System.getProperty('os.arch') == 'amd64'
[20:24:11 INFO]: System.getProperty('java.version') == '1.8.0_25'
[20:24:11 INFO]: System.getProperty('java.vendor') == 'Oracle Corporation'
[20:24:11 INFO]: System.getProperty('sun.arch.data.model') == '64'
[20:24:11 INFO]: proxy == DIRECT
[20:24:11 INFO]: JFX is already initialized
[20:24:12 INFO]: Refreshing local version list...
[20:24:13 INFO]: Refreshing remote version list...
[20:24:15 ERROR]: Unexpected exception refreshing version list
javax.net.ssl.SSLHandshakeException: Received fatal alert: access_denied
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) ~[?:1.8.0_25]
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:1991) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1104) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1343) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1371) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1355) ~[?:1.8.0_25]
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:563) ~[?:1.8.0_25]
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185) ~[?:1.8.0_25]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1511) ~[?:1.8.0_25]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1439) ~[?:1.8.0_25]
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254) ~[?:1.8.0_25]
at com.mojang.launcher.Http.performGet(Http.java:54) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.updater.RemoteVersionList.getContent(RemoteVersionList.java:27) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.updater.VersionList.refreshVersions(VersionList.java:85) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.updater.MinecraftVersionManager.refreshVersions(MinecraftVersionManager.java:60) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.Launcher$2.run(Launcher.java:133) [launcher.jar:1.6.48]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_25]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_25]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_25]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_25]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_25]
[20:24:16 INFO]: Loaded 6 profile(s); selected 'LaurenChan'
[20:24:16 INFO]: Refreshing auth...
[20:24:16 INFO]: Logging in with access token

Kind regards,

Whos_sz

This doesn't show any attempt to play...

[20:24:15 ERROR]: Unexpected exception refreshing version list
javax.net.ssl.SSLHandshakeException: Received fatal alert: access_denied

This is not normal and might be a sign of an HTTPS proxy being inserted in the path. These can sometimes be firewall / internet security suites that effectively ban all "unknown" programs from making SSL connections.

Oh I think my friend just opened the launcher window part, they didn't try clicking play. They said they can't go on computer tonight but tomorrow they will copy and paste what it says after clicking the play button. So until tomorrow there isn't much I can do.

Ask them if there is a parental control app on the PC too.

Alright I will, will you be online tomorrow around same time to help cause that's when my friends going to send me the logs.

I peek on the forums several times a day.

Here are the logs when my friend clicks the play button after opening the Minecraft window, Hopefully this helps out more this time.

Logs:-

[12:43:52 PM] Lauren 👻: [17:37:07 INFO]: Minecraft Launcher 1.6.48 (through bootstrap 100) started on windows...
[17:37:07 INFO]: Current time is Jan 28, 2016 5:37:07 PM
[17:37:07 INFO]: System.getProperty('os.name') == 'Windows 10'
[17:37:07 INFO]: System.getProperty('os.version') == '10.0'
[17:37:07 INFO]: System.getProperty('os.arch') == 'amd64'
[17:37:07 INFO]: System.getProperty('java.version') == '1.8.0_25'
[17:37:07 INFO]: System.getProperty('java.vendor') == 'Oracle Corporation'
[17:37:07 INFO]: System.getProperty('sun.arch.data.model') == '64'
[17:37:07 INFO]: proxy == DIRECT
[17:37:08 INFO]: JFX is already initialized
[17:37:11 INFO]: Refreshing local version list...
[17:37:12 INFO]: Refreshing remote version list...
[17:37:20 ERROR]: Unexpected exception refreshing version list
javax.net.ssl.SSLHandshakeException: Received fatal alert: access_denied
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) ~[?:1.8.0_25]
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:1991) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1104) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1343) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1371) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1355) ~[?:1.8.0_25]
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:563) ~[?:1.8.0_25]
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185) ~[?:1.8.0_25]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1511) ~[?:1.8.0_25]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1439) ~[?:1.8.0_25]
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254) ~[?:1.8.0_25]
at com.mojang.launcher.Http.performGet(Http.java:54) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.updater.RemoteVersionList.getContent(RemoteVersionList.java:27) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.updater.VersionList.refreshVersions(VersionList.java:85) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.updater.MinecraftVersionManager.refreshVersions(MinecraftVersionManager.java:60) ~[launcher.jar:1.6.48]
at net.minecraft.launcher.Launcher$2.run(Launcher.java:133) [launcher.jar:1.6.48]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_25]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_25]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_25]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_25]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_25]
[17:37:22 INFO]: Loaded 6 profile(s); selected 'LaurenChan'
[17:37:22 INFO]: Refreshing auth...
[17:37:22 INFO]: Logging in with access token
[17:37:34 INFO]: Getting syncinfo for selected version
[17:37:34 INFO]: Queueing library & version downloads
[17:37:35 INFO]: Download job 'Version & Libraries' started (16 threads, 34 files)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.4-nightly-20150209\lwjgl_util-2.9.4-nightly-20150209.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\17.0\guava-17.0.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\oshi-project\oshi-core\1.1\oshi-core-1.1.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\org\apache\httpcomponents\httpcore\4.3.2\httpcore-4.3.2.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\commons-logging\commons-logging\1.1.3\commons-logging-1.1.3.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-platform\6.5\twitch-platform-6.5-natives-windows-64.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-compress\1.8.1\commons-compress-1.8.1.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\commons-codec\commons-codec\1.9\commons-codec-1.9.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\org\apache\httpcomponents\httpclient\4.3.3\httpclient-4.3.3.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\net\java\dev\jna\jna\3.4.0\jna-3.4.0.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\net\java\dev\jna\platform\3.4.0\platform-3.4.0.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\com\mojang\realms\1.7.48\realms-1.7.48.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.4-nightly-20150209\lwjgl-2.9.4-nightly-20150209.jar for job 'Version & Libraries'... (try 0)
[17:37:35 INFO]: Attempting to download C:\Users\Lauren\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\6.5\twitch-6.5.jar for job 'Version & Libraries'... (try 0)
[17:37:36 ERROR]: Couldn't download resources
javax.net.ssl.SSLHandshakeException: Received fatal alert: access_denied
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) ~[?:1.8.0_25]
[12:43:56 PM] Lauren 👻: at sun.security.ssl.Alerts.getSSLException(Alerts.java:154) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:1991) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1104) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1343) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1371) ~[?:1.8.0_25]
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1355) ~[?:1.8.0_25]
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:563) ~[?:1.8.0_25]
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185) ~[?:1.8.0_25]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1511) ~[?:1.8.0_25]
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1439) ~[?:1.8.0_25]
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254) ~[?:1.8.0_25]
at net.minecraft.launcher.updater.MinecraftVersionManager.getResourceFiles(MinecraftVersionManager.java:267) [launcher.jar:1.6.48]
at net.minecraft.launcher.updater.MinecraftVersionManager.downloadResources(MinecraftVersionManager.java:248) [launcher.jar:1.6.48]
at com.mojang.launcher.game.runner.AbstractGameRunner.downloadRequiredFil...

Looks truncated, but additional SSL connections are failing / being blocked and some of the required files are not downloading.

I think there is a firewall / antivirus or parental control app that is blocking them and that this is why the game can't launch.

Alright I will let my friend know.