I'm sorry if this isn't the place to ask this, but I thought I would ask anyway just in case someone else has this problem.
Anyway, I can play Minecraft just fine (I downloaded the launcher from the demo page), but I can't login the Minecraft website to change my skin or settings because I can't get past the security questions. I haven't bothered to contact the Mojang support center because nothing on the support page is of any help to me. When I bought Minecraft last fall, I bought a prepaid card using cash, and I no longer have that card. The laptop that I originally used to play Minecraft is no longer working, so I'm pretty much stuck here...
Will I just have to buy the game again, or is there possibly anything that I can do to regain access to my account?
The Meaning of Life, the Universe, and Everything.
Join Date:
5/19/2013
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209
Minecraft:
Gerov
Xbox:
TheRealGerov
Member Details
Q: What if I am locked out of my account, and did not properly set my questions, or can't remember the answers? A: You can reset your security questions from your Mojang account, and instructions will be sent to the email on file. If you encounter problems during this process, please contact customer support with proof of account ownership. This can be your order number, transaction ID or gift code.
Like I said, the links there aren't useful to me. When I click on the link that allows me to change my questions, it says I have to contact the Mojang support team and provide proof of purchase, which I have no records of anymore.
I'm sorry if this isn't the place to ask this, but I thought I would ask anyway just in case someone else has this problem.
Anyway, I can play Minecraft just fine (I downloaded the launcher from the demo page), but I can't login the Minecraft website to change my skin or settings because I can't get past the security questions. I haven't bothered to contact the Mojang support center because nothing on the support page is of any help to me. When I bought Minecraft last fall, I bought a prepaid card using cash, and I no longer have that card. The laptop that I originally used to play Minecraft is no longer working, so I'm pretty much stuck here...
Will I just have to buy the game again, or is there possibly anything that I can do to regain access to my account?
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Curse PremiumQ: What if I am locked out of my account, and did not properly set my questions, or can't remember the answers?
A: You can reset your security questions from your Mojang account, and instructions will be sent to the email on file. If you encounter problems during this process, please contact customer support with proof of account ownership. This can be your order number, transaction ID or gift code.
From: https://help.mojang.com/customer/en/portal/articles/797301-account-security-questions
Like I said, the links there aren't useful to me. When I click on the link that allows me to change my questions, it says I have to contact the Mojang support team and provide proof of purchase, which I have no records of anymore.
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ModeratorMojang are the ONLY people who can fix account issues, contact them with the link provided by TheRealGerov
Use https://help.mojang.com/customer/portal/articles/361380 to work out how to recover your lost transaction ID