Minecraft Forums

I have seen other threads that have this problem, but none seem to help. When I click on PLAY, I get the Mojang logo screen and then I get the error below.

I am running 64 BIT Windows 7. I have updated my video drivers and Java.

Any help would be appreciated.

Cindy.

***start***

[13:39:21] [Client thread/INFO]: Setting user:
[13:39:22] [Client thread/INFO]: (Session ID is token:30341910195d4a75839abfd866da8931:d8959b5b73f348c599b78f2f8a5f61ae)
[13:39:25] [Client thread/INFO]: LWJGL Version: 2.9.4
[13:39:26] [Client thread/INFO]: Reloading ResourceManager: Default
[13:39:27] [Sound Library Loader/INFO]: Starting up SoundSystem...
[13:39:27] [Thread-6/INFO]: Initializing LWJGL OpenAL
[13:39:27] [Thread-6/INFO]: (The LWJGL binding of OpenAL. For more information, see http://www.lwjgl.org)
[13:39:31] [Client thread/INFO]: Created: 512x512 textures-atlas
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000005aed55ec, pid=4628, tid=2188
#
# JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [ig4dev64.dll+0x55ec]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# An error report file with more information is saved as:
# C:\Users\User\AppData\Roaming\.minecraft\hs_err_pid4628.log
#
# If you would like to submit a bug report, please visit:
# http://bugreport.sun.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
AL lib: (EE) alc_cleanup: 1 device not closed
Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release

Hi,

You appear to be on the Intel 965 Express Series Chipset which has known issues with OpenGL that cause Minecraft to not work on Windows. See MC-14051.

There currently is no official solution from Intel (or any statement from them at all) on the issue, but you may still be able to play versions below 1.7.4.

A couple of actions you can take:

• Run an OS other than Windows
• Play upto Minecraft 1.7.2
• Get a new graphics card if you are on a desktop PC

Thank you EH. Hopefully they will have a fix at some point.

Cindy.