help minecraft win10 - Java Edition Support - Support - Minecraft Forum

#1 Jul 31, 2015

lasker666

Out of the Water
Join Date: 8/1/2015
Posts: 2
Member Details

help me, today down the win10, my problem this not run minecraft and not installing the beta version minecraft 10, this is my dx, plaease help me my child is desperate playing.

Time of this report: 7/31/2015, 20:35:29

             Machine name: LEPC

         Operating System: Windows 10 Home 32-bit (10.0, Build 10240) (10240.th1_st1.150717-1719)

                 Language: Spanish (Regional Setting: Spanish)

      System Manufacturer: Hewlett-Packard

             System Model: HP Compaq dc7900 Small Form Factor

                     BIOS: Default System BIOS

                Processor: Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz (2 CPUs), ~3.2GHz

                   Memory: 2048MB RAM

      Available OS Memory: 1994MB RAM

                Page File: 1773MB used, 1372MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: 10

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 96 DPI (100 percent)

#2 Aug 1, 2015

webrosc

Moderator

Kitty Moderator
Join Date: 11/26/2010
Posts: 17,129
Minecraft: webrosc
Member Details

we need the whole dxdiag, but at a guess that laptop is just too old for windows 10, you will most likely need to revert back to the previous version of windows you were using

DxDiag Log How To

Global Rules

Quote me so i know you replied

#3 Aug 1, 2015

lasker666

Out of the Water
Join Date: 8/1/2015
Posts: 2
Member Details

this is total report, really my computer is much old?

System Information
------------------
Time of this report: 7/31/2015, 20:35:29
Machine name: LEONEL-PC
Operating System: Windows 10 Home 32-bit (10.0, Build 10240) (10240.th1_st1.150717-1719)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq dc7900 Small Form Factor
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz (2 CPUs), ~3.2GHz
Memory: 2048MB RAM
Available OS Memory: 1994MB RAM
Page File: 1773MB used, 1372MB available
Windows Dir: C:\WINDOWS
DirectX Version: 10
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Manufacturer: Intel Corporation
Chip type: Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_2E12&SUBSYS_3034103C&REV_03
Display Memory: 1060 MB
Dedicated Memory: 64 MB
Shared Memory: 996 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: HD15
Driver Name: igdumd32.dll,igd10umd32.dll
Driver File Version: 8.15.0010.2702 (English)
Driver Version: 8.15.10.2702
DDI Version: 10
Feature Levels: 10.0,9.1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 3/11/2013 15:49:34, 4931384 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6D52-11CF-0279-3E10A3C2C535}
Vendor ID: 0x8086
Device ID: 0x2E12
SubSys ID: 0x3034103C
Revision ID: 0x0003
Driver Strong Name: oem23.inf:5f63e534d70dfd33:iEGL0:8.15.10.2702:pci\ven_8086&dev_2e12
Rank Of Driver: 00EC2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Altavoces (Dispositivo de High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_184A&SUBSYS_103C3034&REV_1002
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.10240.16384 (Spanish)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/10/2015 03:24:19, 305152 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

#4 Aug 1, 2015

TheGreatGhoulHater

The Meaning of Life, the Universe, and Everything.
Join Date: 4/8/2015
Posts: 332
Member Details

It appears there aren't any updated drivers. You can try to use the windows 7 drivers, found here:

https://downloadcenter.intel.com/product/81511/Intel-Q45-Express-Chipset

However, I don't promise anything. If that doesn't work, you will have to downgrade to windows 7.