Minecraft Forums

Please help this Grandmother out. I have bought Minecraft for my Granddaughter and it works fine on my computer when she is at my house. I also installed it on their home laptop so she could play it at home and it won't launch. When we click on the Play screen it goes to the Mojang screen and then back to the Play screen again. It simply will not launch. Her Mom's laptop is a WIn 7 home premium, svc pack 1, 32 bit system. She is logged in. I have uninstalled and re-installed and just cannot get it to work. Does anyone have any ideas that may help? This 7 year old is not happy at all.

Hello, Jeraby!

So there are quite a few things that could be causing this, make sure your Java is up to date first of all. If that still does not fix it, try launching again and let it go back to the play screen, then at the top of the window click on the "Development Console" tab, then copy and paste all of the text in the window, that way either I or someone else can use the information from it to try to figure out the issue. Thanks!

- Lee

Probably a graphics driver issue, so providing the dxdiag info will help.. How to do it: http://www.minecraftforum.net/topic/1742903-obtaining-a-dxdiag-log/

Hi Lee,
Sorry for the delay. Just so you know I have uninstalled and reinstalled Java as well as updated the graphics card. I am at a loss and apparently so is the Minecraft support site as they have referred me to the forums. I have done what you requested and that is included below. Any help would be greatly appreciated.

Thanks!!

[13:17:09 INFO]: Minecraft Launcher 1.4.4 (through bootstrap 5) started on windows...
[13:17:09 INFO]: Current time is Jun 30, 2014 1:17:09 PM
[13:17:09 INFO]: System.getProperty('os.name') == 'Windows 7'
[13:17:09 INFO]: System.getProperty('os.version') == '6.1'
[13:17:09 INFO]: System.getProperty('os.arch') == 'x86'
[13:17:09 INFO]: System.getProperty('java.version') == '1.7.0_60'
[13:17:09 INFO]: System.getProperty('java.vendor') == 'Oracle Corporation'
[13:17:09 INFO]: System.getProperty('sun.arch.data.model') == '32'
[13:17:10 INFO]: JFX has been detected & successfully loaded
[13:17:12 INFO]: Refreshing local version list...
[13:17:12 INFO]: Refreshing remote version list...
[13:17:13 INFO]: Refresh complete.
[13:17:16 INFO]: Loaded 2 profile(s); selected 'Jaxon_T'
[13:17:16 INFO]: Refreshing auth...
[13:17:16 INFO]: Logging in with access token
[13:17:18 INFO]: Getting syncinfo for selected version
[13:17:18 INFO]: Queueing library & version downloads
[13:17:18 INFO]: Download job 'Version & Libraries' started (16 threads, 27 files)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1-nightly-20131120\lwjgl-2.9.1-nightly-20131120.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl-platform\2.9.1-nightly-20131120\lwjgl-platform-2.9.1-nightly-20131120-natives-windows.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-external-platform\4.5\twitch-external-platform-4.5-natives-windows-32.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar for job 'Version & Libraries'... (try 0)
[13:17:18 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Download job 'Resources' skipped as there are no files to download
[13:17:53 INFO]: Job 'Resources' finished successfully (took 0:00:00.000)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput-platform\2.0.5\jinput-platform-2.0.5-natives-windows.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.16\twitch-5.16.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl-platform\2.9.1-nightly-20131120\lwjgl-platform-2.9.1-nightly-20131120-natives-windows.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1-nightly-20131120\lwjgl_util-2.9.1-nightly-20131120.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-platform\5.16\twitch-platform-5.16-natives-windows-32.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.2\authlib-1.2.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1-nightly-20131120\lwjgl-2.9.1-nightly-20131120.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Attempting to download C:\Users\Timmons\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4.jar for job 'Version & Libraries'... (try 0)
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-external-platform\4.5\twitch-external-platform-4.5-natives-windows-32.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.16\twitch-5.16.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:53 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:54 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput-platform\2.0.5\jinput-platform-2.0.5-natives-windows.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:54 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1-nightly-20131120\lwjgl_util-2.9.1-nightly-20131120.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:54 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.2\authlib-1.2.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:54 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-platform\5.16\twitch-platform-5.16-natives-windows-32.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:54 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:54 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar for job 'Version & Libraries': Local file matches local checksum, using that
[13:17:55 INFO]: Finished downloading C:\Users\Timmons\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4.jar for job 'Version & Libraries': Used own copy as it matched etag
[13:17:55 INFO]: Job 'Version & Libraries' finished successfully (took 0:00:42.781)
[13:17:55 INFO]: Launching game
[13:17:55 INFO]: Unpacking natives to C:\Users\Timmons\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-371782309213
[13:17:58 INFO]: Launching in C:\Users\Timmons\AppData\Roaming\.minecraft
[13:17:58 INFO]: Half command: C:\Program Files\Java\jre7\bin\javaw.exe -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx512M -Djava.library.path=C:\Users\Timmons\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-371782309213 -cp C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.2\authlib-1.2.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1-nightly-20131120\lwjgl-2.9.1-nightly-20131120.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1-nightly-20131120\lwjgl_util-2.9.1-nightly-20131120.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.16\twitch-5.16.jar;C:\Users\Timmons\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4.jar net.minecraft.client.main.Main
[13:17:59 INFO]: Looking for orphaned versions to clean up...
[13:17:59 INFO]: Looking for old natives & assets to clean up...
[13:18:03 INFO]: Client> [13:18:03] [main/INFO]: Setting user: JaxonsMC
[13:18:03 INFO]: Client> [13:18:03] [main/INFO]: (Session ID is token:685bae72a88d492394c51f2cd958a896:d09cbc6483e1410995a22a8e72eb413b)
[13:18:04 INFO]: Client> [13:18:04] [Client thread/INFO]: LWJGL Version: 2.9.1
[13:18:09 INFO]: Client> [13:18:09] [Client thread/INFO]: Reloading ResourceManager: Default
[13:18:09 INFO]: Client>
[13:18:09 INFO]: Client> Starting up SoundSystem...
[13:18:10 INFO]: Client> Initializing LWJGL OpenAL
[13:18:10 INFO]: Client> (The LWJGL binding of OpenAL. For more information, see http://www.lwjgl.org)
[13:18:12 INFO]: Client> OpenAL initialized.
[13:18:12 INFO]: Client>
[13:18:12 INFO]: Client> [13:18:12] [Sound Library Loader/INFO]: Sound engine started
[13:18:49 INFO]: Client> [13:18:49] [Client thread/INFO]: Created: 512x256 textures/blocks-atlas
[13:18:50 INFO]: Client> [13:18:50] [Client thread/INFO]: Created: 256x256 textures/items-atlas
[13:18:50 INFO]: Client> #
[13:18:50 INFO]: Client> # A fatal error has been detected by the Java Runtime Environment:
[13:18:50 INFO]: Client> #
[13:18:50 INFO]: Client> # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x05243e88, pid=2056, tid=3320
[13:18:50 INFO]: Client> #
[13:18:50 INFO]: Client> # JRE version: Java(TM) SE Runtime Environment (7.0_60-b19) (build 1.7.0_60-b19)
[13:18:50 INFO]: Client> # Java VM: Java HotSpot(TM) Client VM (24.60-b09 mixed mode, sharing windows-x86 )
[13:18:50 INFO]: Client> # Problematic frame:
[13:18:50 INFO]: Client> # C [ig4dev32.dll+0x3e88]
[13:18:50 INFO]: Client> #
[13:18:50 INFO]: Client> # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
[13:18:50 INFO]: Client> #
[13:18:50 INFO]: Client> # An error report file with more information is saved as:
[13:18:50 INFO]: Client> # C:\Users\Timmons\AppData\Roaming\.minecraft\hs_err_pid2056.log
[13:18:50 INFO]: Client> #
[13:18:50 INFO]: Client> # If you would like to submit a bug report, please visit:
[13:18:50 INFO]: Client> # http://bugreport.sun.com/bugreport/crash.jsp
[13:18:50 INFO]: Client> # The crash happened outside the Java Virtual Machine in native code.
[13:18:50 INFO]: Client> # See problematic frame for where to report the bug.
[13:18:50 INFO]: Client> #
[13:18:50 INFO]: Client> AL lib: (EE) alc_cleanup: 1 device not closed
[13:18:50 ERROR]: Game ended with bad state (exit code 1)
[13:18:50 INFO]: Ignoring visibility rule and showing launcher due to a game crash
[13:18:50 INFO]: Deleting C:\Users\Timmons\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-371782309213
[13:18:51 WARN]: Couldn't delete C:\Users\Timmons\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-371782309213 - scheduling for deletion upon exit

Looks like an issue with JVM. How old is this computer?

I agree.
The problematic frame is leaning me towards an old graphics card issue. I can't confirm that without the DxDiag.

Jeraby, please follow the instructions that gerbil posted. http://www.minecraftforum.net/topic/1742903-obtaining-a-dxdiag-log/

I am not really sure as it is my Son in Law's. I am going to say maybe 4 or 5 years old. What is JVM?

Here is the link to that log located on GitHub Gist.

gist:13e673e08d7bfff27a4a

Thank you so much everyone for trying to help me with this.

AJ, it ill not let me post the entire report for some reason but here is the link to it.

Here is the link to that log located on GitHub Gist.

gist:13e673e08d7bfff27a4a

Thank you for your assistance.

<!-- Comment Content -->
<!-- Body -->
<!-- Content -->
I am not really sure as it is my Son in Law's. I am going to say maybe 4 or 5 years old. What is JVM?

Thank you so much this seems to have worked!!:)

Thank you to everyone who has given me suggestions. She can use the previous version and it works so she is a happy camper now. Your help is appreciated!!