Minecraft Forums

we bought our son a laptop and this game for his birthday on thursday, havent been able to get it working on this laptop, his account works on my wifes pc fine, but when we log into the game we get the mojang banner then it loads up and starts us back at the play button, any help here would be awesome as this was his present from us, have reinstalled java and minecraft several times to no avail, heres the log info

[21:22:28 INFO]: JFX has been detected & successfully loaded

[21:22:28 INFO]: Minecraft Launcher 1.3.11 (through bootstrap 5) started on windows...

[21:22:28 INFO]: Current time is Apr 19, 2014 9:22:28 PM

[21:22:28 INFO]: System.getProperty('os.name') == 'Windows 7'

[21:22:28 INFO]: System.getProperty('os.version') == '6.1'

[21:22:28 INFO]: System.getProperty('os.arch') == 'x86'

[21:22:28 INFO]: System.getProperty('java.version') == '1.7.0_55'

[21:22:28 INFO]: System.getProperty('java.vendor') == 'Oracle Corporation'

[21:22:28 INFO]: System.getProperty('sun.arch.data.model') == '32'

[21:22:28 INFO]: Refreshing local version list...

[21:22:28 INFO]: Refreshing remote version list...

[21:22:29 INFO]: Refresh complete.

[21:22:29 INFO]: Loaded 1 profile(s); selected 'BossGM'

[21:22:29 INFO]: Refreshing auth...

[21:22:29 INFO]: Logging in with access token

[21:22:44 INFO]: Getting syncinfo for selected version

[21:22:44 INFO]: Queueing library & version downloads

[21:22:45 INFO]: Download job 'Version & Libraries' started (16 threads, 28 files)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-platform\5.16\twitch-platform-5.16-natives-windows-32.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\commons-codec\commons-codec\1.9\commons-codec-1.9.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-external-platform\4.5\twitch-external-platform-4.5-natives-windows-32.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput-platform\2.0.5\jinput-platform-2.0.5-natives-windows.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar for job 'Version & Libraries'... (try 0)

[21:22:45 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Download job 'Resources' skipped as there are no files to download

[21:22:46 INFO]: Job 'Resources' finished successfully (took 0:00:00.000)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1\lwjgl_util-2.9.1.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1\lwjgl_util-2.9.1.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.16\twitch-5.16.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.16\twitch-5.16.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1\lwjgl-2.9.1.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1\lwjgl-2.9.1.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-external-platform\4.5\twitch-external-platform-4.5-natives-windows-32.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.5.13\authlib-1.5.13.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.5.13\authlib-1.5.13.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl-platform\2.9.1\lwjgl-platform-2.9.1-natives-windows.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Attempting to download C:\Users\Owner\AppData\Roaming\.minecraft\versions\1.7.9\1.7.9.jar for job 'Version & Libraries'... (try 0)

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput-platform\2.0.5\jinput-platform-2.0.5-natives-windows.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\commons-codec\commons-codec\1.9\commons-codec-1.9.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-platform\5.16\twitch-platform-5.16-natives-windows-32.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl-platform\2.9.1\lwjgl-platform-2.9.1-natives-windows.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar for job 'Version & Libraries': Local file matches local checksum, using that

[21:22:46 INFO]: Finished downloading C:\Users\Owner\AppData\Roaming\.minecraft\versions\1.7.9\1.7.9.jar for job 'Version & Libraries': Used own copy as it matched etag

[21:22:46 INFO]: Job 'Version & Libraries' finished successfully (took 0:00:01.391)

[21:22:46 INFO]: Launching game

[21:22:46 INFO]: Looking for old natives & assets to clean up...

[21:22:46 INFO]: Unpacking natives to C:\Users\Owner\AppData\Roaming\.minecraft\versions\1.7.9\1.7.9-natives-28704385885397

[21:22:47 INFO]: Launching in C:\Users\Owner\AppData\Roaming\.minecraft

[21:22:47 INFO]: Half command: C:\Program Files\Java\jre7\bin\javaw.exe -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx512M -Djava.library.path=C:\Users\Owner\AppData\Roaming\.minecraft\versions\1.7.9\1.7.9-natives-28704385885397 -cp C:\Users\Owner\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\commons-codec\commons-codec\1.9\commons-codec-1.9.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.5.13\authlib-1.5.13.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1\lwjgl-2.9.1.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1\lwjgl_util-2.9.1.jar;C:\Users\Owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.16\twitch-5.16.jar;C:\Users\Owner\AppData\Roaming\.minecraft\versions\1.7.9\1.7.9.jar net.minecraft.client.main.Main

[21:22:49 INFO]: Client> [21:22:49] [main/INFO]: Setting user: BossGM

[21:22:49 INFO]: Client> [21:22:49] [main/INFO]: (Session ID is token:bb90b7a8a6894ca9a5d87735716adf10:b3ea31f923a545c2b036ec46dbaa0cdc)

[21:22:50 INFO]: Client> [21:22:50] [Client thread/INFO]: LWJGL Version: 2.9.1

[21:22:51 INFO]: Client> [21:22:51] [Client thread/INFO]: Reloading ResourceManager: Default

[21:22:51 INFO]: Client>

[21:22:51 INFO]: Client> Starting up SoundSystem...

[21:22:51 INFO]: Client> Initializing LWJGL OpenAL

[21:22:51 INFO]: Client> (The LWJGL binding of OpenAL. For more information, see http://www.lwjgl.org)

[21:22:51 INFO]: Client> OpenAL initialized.

[21:22:52 INFO]: Client>

[21:22:52 INFO]: Client> [21:22:52] [Sound Library Loader/INFO]: Sound engine started

[21:22:53 INFO]: Client> [21:22:53] [Client thread/INFO]: Created: 512x256 textures/blocks-atlas

[21:22:53 INFO]: Client> [21:22:53] [Client thread/INFO]: Created: 256x256 textures/items-atlas

[21:22:53 INFO]: Client> #

[21:22:53 INFO]: Client> # A fatal error has been detected by the Java Runtime Environment:

[21:22:53 INFO]: Client> #

[21:22:53 INFO]: Client> # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x05303e88, pid=4352, tid=5632

[21:22:53 INFO]: Client> #

[21:22:53 INFO]: Client> # JRE version: Java(TM) SE Runtime Environment (7.0_55-b14) (build 1.7.0_55-b14)

[21:22:53 INFO]: Client> # Java VM: Java HotSpot(TM) Client VM (24.55-b03 mixed mode, sharing windows-x86 )

[21:22:53 INFO]: Client> # Problematic frame:

[21:22:53 INFO]: Client> # C [ig4dev32.dll+0x3e88]

[21:22:53 INFO]: Client> #

[21:22:53 INFO]: Client> # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

[21:22:53 INFO]: Client> #

[21:22:53 INFO]: Client> # An error report file with more information is saved as:

[21:22:53 INFO]: Client> # C:\Users\Owner\AppData\Roaming\.minecraft\hs_err_pid4352.log

[21:22:53 INFO]: Client> #

[21:22:53 INFO]: Client> # If you would like to submit a bug report, please visit:

[21:22:53 INFO]: Client> # http://bugreport.sun.com/bugreport/crash.jsp

[21:22:53 INFO]: Client> # The crash happened outside the Java Virtual Machine in native code.

[21:22:53 INFO]: Client> # See problematic frame for where to report the bug.

[21:22:53 INFO]: Client> #

[21:22:53 INFO]: Client> AL lib: (EE) alc_cleanup: 1 device not closed

[21:22:53 ERROR]: Game ended with bad state (exit code 1)

[21:22:53 INFO]: Ignoring visibility rule and showing launcher due to a game crash

[21:22:53 INFO]: Deleting C:\Users\Owner\AppData\Roaming\.minecraft\versions\1.7.9\1.7.9-natives-28704385885397

[21:22:53 WARN]: Couldn't delete C:\Users\Owner\AppData\Roaming\.minecraft\versions\1.7.9\1.7.9-natives-28704385885397 - scheduling for deletion upon exit

2gb ram dualcore pentium 32bit windows 7 165gb hdd
thanx aton

Hmm.. What type of laptop is it? It may be your laptop but I don't think so. Try contacting mojang support. Anyway have a nice day.

The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
For now, you can still play 1.7.2 or older versions of the game.

To change your game to a different version, start the launcher. Select Edit Profile. In the "Use Version" dropdown menu, select the game version you want. Then click Save Profile.

Quote from Tails1

The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
For now, you can still play 1.7.2 or older versions of the game.

To change your game to a different version, start the launcher. Select Edit Profile. In the "Use Version" dropdown menu, select the game version you want. Then click Save Profile.

thank you that did it, hes superstoked no