Minecraft Forums

Hey everyone-
I just got this brand new pc WIndows 7 computer for christmas, and when I download minecraft and java 7, it all goes well, until I get this error message when I start the game (I will put it at the end). Basically what happens is I start the game and hit play, the game shows the Mojang icon, then all of a sudden closes and goes back to the launcher. I'm not really sure what to do, and I also tried deleting everything in the .minecraft folder. Thank you for your help, and happy holidays.
Error Message:
[20:13:58 INFO]: Getting syncinfo for selected version
[20:13:58 INFO]: Queueing library & version downloads
[20:13:58 INFO]: Download job 'Version & Libraries' started (16 threads, 27 files)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-platform\5.12\twitch-platform-5.12-natives-windows-32.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.12\twitch-5.12.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput-platform\2.0.5\jinput-platform-2.0.5-natives-windows.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-external-platform\4.5\twitch-external-platform-4.5-natives-windows-32.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar for job 'Version & Libraries'... (try 0)
[20:13:58 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Download job 'Resources' skipped as there are no files to download
[20:13:59 INFO]: Job 'Resources' finished successfully (took 0:00:00.000)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-external-platform\4.5\twitch-external-platform-4.5-natives-windows-32.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1-nightly-20131120\lwjgl-2.9.1-nightly-20131120.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.2\authlib-1.2.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.2\authlib-1.2.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1-nightly-20131120\lwjgl_util-2.9.1-nightly-20131120.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1-nightly-20131120\lwjgl_util-2.9.1-nightly-20131120.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1-nightly-20131120\lwjgl-2.9.1-nightly-20131120.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl-platform\2.9.1-nightly-20131120\lwjgl-platform-2.9.1-nightly-20131120-natives-windows.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Attempting to download C:\Users\owner\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4.jar for job 'Version & Libraries'... (try 0)
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl-platform\2.9.1-nightly-20131120\lwjgl-platform-2.9.1-nightly-20131120-natives-windows.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput-platform\2.0.5\jinput-platform-2.0.5-natives-windows.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch-platform\5.12\twitch-platform-5.12-natives-windows-32.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.12\twitch-5.12.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar for job 'Version & Libraries': Local file matches local checksum, using that
[20:13:59 INFO]: Finished downloading C:\Users\owner\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4.jar for job 'Version & Libraries': Used own copy as it matched etag
[20:13:59 INFO]: Job 'Version & Libraries' finished successfully (took 0:00:00.961)
[20:13:59 INFO]: Launching game
[20:13:59 INFO]: Looking for old natives & assets to clean up...
[20:13:59 INFO]: Unpacking natives to C:\Users\owner\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-2465760214354
[20:14:01 INFO]: Launching in C:\Users\owner\AppData\Roaming\.minecraft
[20:14:01 INFO]: Half command: C:\Program Files\Java\jre7\bin\javaw.exe -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx512M -Djava.library.path=C:\Users\owner\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-2465760214354 -cp C:\Users\owner\AppData\Roaming\.minecraft\libraries\java3d\vecmath\1.3.1\vecmath-1.3.1.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\sf\trove4j\trove4j\3.0.3\trove4j-3.0.3.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\ibm\icu\icu4j-core-mojang\51.2\icu4j-core-mojang-51.2.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\sf\jopt-simple\jopt-simple\4.5\jopt-simple-4.5.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecjorbis\20101023\codecjorbis-20101023.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\codecwav\20101023\codecwav-20101023.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\libraryjavasound\20101123\libraryjavasound-20101123.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\librarylwjglopenal\20100824\librarylwjglopenal-20100824.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\paulscode\soundsystem\20120107\soundsystem-20120107.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\io\netty\netty-all\4.0.10.Final\netty-all-4.0.10.Final.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\google\guava\guava\15.0\guava-15.0.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\commons\commons-lang3\3.1\commons-lang3-3.1.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\commons-io\commons-io\2.4\commons-io-2.4.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jinput\jinput\2.0.5\jinput-2.0.5.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\net\java\jutils\jutils\1.0.0\jutils-1.0.0.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\google\code\gson\gson\2.2.4\gson-2.2.4.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\com\mojang\authlib\1.2\authlib-1.2.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-api\2.0-beta9\log4j-api-2.0-beta9.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\apache\logging\log4j\log4j-core\2.0-beta9\log4j-core-2.0-beta9.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl\2.9.1-nightly-20131120\lwjgl-2.9.1-nightly-20131120.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\lwjgl_util\2.9.1-nightly-20131120\lwjgl_util-2.9.1-nightly-20131120.jar;C:\Users\owner\AppData\Roaming\.minecraft\libraries\tv\twitch\twitch\5.12\twitch-5.12.jar;C:\Users\owner\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4.jar net.minecraft.client.main.Main
[20:14:02 INFO]: Client> [20:14:02] [main/INFO]: Setting user: andrew_27
[20:14:02 INFO]: Client> [20:14:02] [main/INFO]: (Session ID is token:52e34ddf4b8d473d9e5c7ab3e4497b7b:51c0fe1b02334b46ae5a15bc3b41de65)
[20:14:03 INFO]: Client> [20:14:03] [Client thread/INFO]: LWJGL Version: 2.9.1
[20:14:05 INFO]: Client> [20:14:05] [Client thread/INFO]: Reloading ResourceManager: Default
[20:14:05 INFO]: Client>
[20:14:05 INFO]: Client> Starting up SoundSystem...
[20:14:05 INFO]: Client> Initializing LWJGL OpenAL
[20:14:05 INFO]: Client> (The LWJGL binding of OpenAL. For more information, see http://www.lwjgl.org)
[20:14:06 INFO]: Client> OpenAL initialized.
[20:14:06 INFO]: Client>
[20:14:06 INFO]: Client> [20:14:06] [Sound Library Loader/INFO]: Sound engine started
[20:14:07 INFO]: Client> [20:14:07] [Client thread/INFO]: Created: 512x256 textures/blocks-atlas
[20:14:07 INFO]: Client> [20:14:07] [Client thread/INFO]: Created: 256x256 textures/items-atlas
[20:14:07 INFO]: Client> #
[20:14:07 INFO]: Client> # A fatal error has been detected by the Java Runtime Environment:
[20:14:07 INFO]: Client> #
[20:14:07 INFO]: Client> # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x050f3e88, pid=3540, tid=924
[20:14:07 INFO]: Client> #
[20:14:07 INFO]: Client> # JRE version: Java(TM) SE Runtime Environment (7.0_45-b18) (build 1.7.0_45-b18)
[20:14:07 INFO]: Client> # Java VM: Java HotSpot(TM) Client VM (24.45-b08 mixed mode, sharing windows-x86 )
[20:14:07 INFO]: Client> # Problematic frame:
[20:14:07 INFO]: Client> # C [ig4dev32.dll+0x3e88]
[20:14:07 INFO]: Client> #
[20:14:07 INFO]: Client> # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
[20:14:07 INFO]: Client> #
[20:14:07 INFO]: Client> # An error report file with more information is saved as:
[20:14:07 INFO]: Client> # C:\Users\owner\AppData\Roaming\.minecraft\hs_err_pid3540.log
[20:14:07 INFO]: Client> #
[20:14:07 INFO]: Client> # If you would like to submit a bug report, please visit:
[20:14:07 INFO]: Client> # http://bugreport.sun.com/bugreport/crash.jsp
[20:14:07 INFO]: Client> # The crash happened outside the Java Virtual Machine in native code.
[20:14:07 INFO]: Client> # See problematic frame for where to report the bug.
[20:14:07 INFO]: Client> #
[20:14:07 INFO]: Client> AL lib: (EE) alc_cleanup: 1 device not closed
[20:14:07 ERROR]: Game ended with bad state (exit code 1)
[20:14:07 INFO]: Ignoring visibility rule and showing launcher due to a game crash
[20:14:07 INFO]: Deleting C:\Users\owner\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-2465760214354
[20:14:07 WARN]: Couldn't delete C:\Users\owner\AppData\Roaming\.minecraft\versions\1.7.4\1.7.4-natives-2465760214354 - scheduling for deletion upon exit

Same thing happened to me, I got a brand new Windows 7 Pro Desktop. I downloaded Java 7 and when I start minecraft it brings me back to the launcher. It's really annoying me... If anyone knows how to fix this please reply, thanks.

[20:14:07 INFO]: Client> # Problematic frame:
[20:14:07 INFO]: Client> # C [ig4dev32.dll+0x3e8

Please post your DxDiag. If you are unsure how to obtain one, follow the link in my signature.

Quote from webrosc

can you also try running minecraft in 1.7.2

this error is common with some intel graphics and they can't handle 1.7.4+

Operation System: Windows 7 Proffesional 32-Bit (6.1, Build 7601)
Language: English
System Manufacturer: Dell Inc.
System Model: Optiplex 745
BIOS: Phoenix ROM BIOS PLUS Version 1.10 1.0.3
Proccesor: Intel(R) Pentium(R) D CPU 2.80 GHz (2 CPUs), ~2.8GHz
Memory: 4096MB RAM
Page file: 1982 MB used, 4139MB available
DirectX Version: DirectX 11
Thank you very much for the help webrosc Its really nice that people are out there to help

Quote from abbrowne27

Thats not the whole DxDiag. We need more information; please post the whole DxDiag Log in spoilers.

Quote from webrosc

can you also try running minecraft in 1.7.2

this error is common with some intel graphics and they can't handle 1.7.4+

Yep 1.7.2 works fine. I have settled upon buying a new graphics card anyways because I want to play Battlefield 4 on my computer which I have but can't play without the new graphics card. Thanks for the help everyone! I'm going to get my new graphics card soon (tomorrow) with my Christmas money.