My friend recently bought Minecraft only to find out it won't run. After he logs in, it's just a black screen. Nothing. We've tried force updating, but nothing. Here is an error code generated after it crashed :
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x032b252e, pid=5152, tid=4344
#
# JRE version: 7.0_21-b11
# Java VM: Java HotSpot™ Client VM (23.21-b01 mixed mode, sharing windows-x86 )
# Problematic frame:
# C 0x032b252e
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.sun...eport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x032b2400): JavaThread "Minecraft main thread" [_thread_in_native, id=4344, stack(0x037a0000,0x037f0000)]
EAX=0x00000000 is an unknown value
EBX=0x32ea12c0 is an oop
{method}
- klass: {other class}
ECX=0x00000000 is an unknown value
EDX=0x00000020 is an unknown value
ESP=0x037ef8a8 is pointing into the stack for thread: 0x032b2400
EBP=0x037ef8c8 is pointing into the stack for thread: 0x032b2400
ESI=0x32ea12c0 is an oop
{method}
- klass: {other class}
EDI=0x032b2400 is a thread
Stack: [0x037a0000,0x037f0000], sp=0x037ef8a8, free space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C 0x032b252e
j org.lwjgl.opengl.GL11.glTexCoordPointer(IILjava/nio/FloatBuffer;)V+53
j bgd.a()I+171
j net.minecraft.client.Minecraft.J()V+184
j net.minecraft.client.Minecraft.a()V+287
j avv.a()V+94
j net.minecraft.client.Minecraft.run()V+6
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
V [jvm.dll+0x12b41a]
V [jvm.dll+0x1daa0e]
V [jvm.dll+0x12b603]
V [jvm.dll+0x12b667]
V [jvm.dll+0xd36bf]
V [jvm.dll+0x14b777]
V [jvm.dll+0x14b8e0]
V [jvm.dll+0x1802a9]
C [msvcr100.dll+0x5c6de] endthreadex+0x3a
C [msvcr100.dll+0x5c788] endthreadex+0xe4
C [kernel32.dll+0xb713] GetModuleFileNameA+0x1b4
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 157248K, used 77599K [0x12ab0000, 0x1d550000, 0x1d550000)
eden space 139776K, 55% used [0x12ab0000, 0x17677d40, 0x1b330000)
from space 17472K, 0% used [0x1b330000, 0x1b330000, 0x1c440000)
to space 17472K, 0% used [0x1c440000, 0x1c440000, 0x1d550000)
tenured generation total 349568K, used 0K [0x1d550000, 0x32ab0000, 0x32ab0000)
the space 349568K, 0% used [0x1d550000, 0x1d550000, 0x1d550200, 0x32ab0000)
compacting perm gen total 12288K, used 4527K [0x32ab0000, 0x336b0000, 0x36ab0000)
the space 12288K, 36% used [0x32ab0000, 0x32f1bc48, 0x32f1be00, 0x336b0000)
ro space 10240K, 42% used [0x36ab0000, 0x36ef22a0, 0x36ef2400, 0x374b0000)
rw space 12288K, 54% used [0x374b0000, 0x37b33250, 0x37b33400, 0x380b0000)
Probably a driver issue, an update should resolve it. It's also an SiS card, which is a bit hard to find drivers for. Though this should be what he/she needs, http://w3.sis.com/do...1.php?id=155962
If it prompts you to an agreement page, just agree with it, then click on the link again.
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x032b252e, pid=5152, tid=4344
#
# JRE version: 7.0_21-b11
# Java VM: Java HotSpot™ Client VM (23.21-b01 mixed mode, sharing windows-x86 )
# Problematic frame:
# C 0x032b252e
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.sun...eport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x032b2400): JavaThread "Minecraft main thread" [_thread_in_native, id=4344, stack(0x037a0000,0x037f0000)]
siginfo: ExceptionCode=0xc0000005, writing address 0x00000000
Registers:
EAX=0x00000000, EBX=0x32ea12c0, ECX=0x00000000, EDX=0x00000020
ESP=0x037ef8a8, EBP=0x037ef8c8, ESI=0x32ea12c0, EDI=0x032b2400
EIP=0x032b252e, EFLAGS=0x00010297
Top of Stack: (sp=0x037ef8a8)
0x037ef8a8: 037ef8a8 32ea12c0 037ef8f0 32ea5738
0x037ef8b8: 00000000 32ea12c0 00000000 037ef8d8
0x037ef8c8: 037ef914 009432c7 16a90f78 00948979
0x037ef8d8: 690832c8 00000000 0000000c 16bc3188
0x037ef8e8: 00000020 00001406 00000002 037ef8f4
0x037ef8f8: 32ea0fdd 037ef930 32ea5738 00000000
0x037ef908: 32ea1030 037ef8d8 037ef928 037ef954
0x037ef918: 009432c7 690832c8 00000000 16a4c708
Instructions: (pc=0x032b252e)
0x032b250e: 00 00 00 e4 2b 03 38 e3 53 16 80 f8 7e 03 d5 a6
0x032b251e: 94 00 c8 f8 7e 03 f0 35 89 6e 38 bd aa 6e 00 00
0x032b252e: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x032b253e: 00 00 00 00 00 00 c8 82 4c 37 00 00 00 00 00 00
Register to memory mapping:
EAX=0x00000000 is an unknown value
EBX=0x32ea12c0 is an oop
{method}
- klass: {other class}
ECX=0x00000000 is an unknown value
EDX=0x00000020 is an unknown value
ESP=0x037ef8a8 is pointing into the stack for thread: 0x032b2400
EBP=0x037ef8c8 is pointing into the stack for thread: 0x032b2400
ESI=0x32ea12c0 is an oop
{method}
- klass: {other class}
EDI=0x032b2400 is a thread
Stack: [0x037a0000,0x037f0000], sp=0x037ef8a8, free space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C 0x032b252e
j org.lwjgl.opengl.GL11.glTexCoordPointer(IILjava/nio/FloatBuffer;)V+53
j bgd.a()I+171
j net.minecraft.client.Minecraft.J()V+184
j net.minecraft.client.Minecraft.a()V+287
j avv.a()V+94
j net.minecraft.client.Minecraft.run()V+6
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
V [jvm.dll+0x12b41a]
V [jvm.dll+0x1daa0e]
V [jvm.dll+0x12b603]
V [jvm.dll+0x12b667]
V [jvm.dll+0xd36bf]
V [jvm.dll+0x14b777]
V [jvm.dll+0x14b8e0]
V [jvm.dll+0x1802a9]
C [msvcr100.dll+0x5c6de] endthreadex+0x3a
C [msvcr100.dll+0x5c788] endthreadex+0xe4
C [kernel32.dll+0xb713] GetModuleFileNameA+0x1b4
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j org.lwjgl.opengl.GL11.nglTexCoordPointer(IIILjava/nio/Buffer;IJ)V+0
j org.lwjgl.opengl.GL11.glTexCoordPointer(IILjava/nio/FloatBuffer;)V+53
j bgd.a()I+171
j net.minecraft.client.Minecraft.J()V+184
j net.minecraft.client.Minecraft.a()V+287
j avv.a()V+94
j net.minecraft.client.Minecraft.run()V+6
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x003c8800 JavaThread "DestroyJavaVM" [_thread_blocked, id=4944, stack(0x008c0000,0x00910000)]
=>0x032b2400 JavaThread "Minecraft main thread" [_thread_in_native, id=4344, stack(0x037a0000,0x037f0000)]
0x032be400 JavaThread "Timer hack thread" daemon [_thread_blocked, id=5248, stack(0x03750000,0x037a0000)]
0x0324c400 JavaThread "Snooper Timer" daemon [_thread_blocked, id=5640, stack(0x036f0000,0x03740000)]
0x03189c00 JavaThread "TimerQueue" daemon [_thread_blocked, id=4576, stack(0x034e0000,0x03530000)]
0x0315f000 JavaThread "Image Fetcher 1" daemon [_thread_blocked, id=5352, stack(0x03490000,0x034e0000)]
0x0315bc00 JavaThread "Image Fetcher 2" daemon [_thread_blocked, id=4592, stack(0x03440000,0x03490000)]
0x0311a800 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=4600, stack(0x033f0000,0x03440000)]
0x03119800 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=4612, stack(0x033a0000,0x033f0000)]
0x03116c00 JavaThread "Image Fetcher 3" daemon [_thread_blocked, id=3540, stack(0x03350000,0x033a0000)]
0x0312c800 JavaThread "Image Animator 0" daemon [_thread_blocked, id=3948, stack(0x03300000,0x03350000)]
0x02a9e400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=5876, stack(0x03010000,0x03060000)]
0x02a9cc00 JavaThread "AWT-Shutdown" [_thread_blocked, id=6004, stack(0x02fc0000,0x03010000)]
0x02ab8000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=4852, stack(0x02f70000,0x02fc0000)]
0x02a73c00 JavaThread "Service Thread" daemon [_thread_blocked, id=5384, stack(0x02ed0000,0x02f20000)]
0x02a65c00 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=4980, stack(0x02e80000,0x02ed0000)]
0x02a64000 JavaThread "Attach Listener" daemon [_thread_blocked, id=4504, stack(0x02e30000,0x02e80000)]
0x02a62c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=4840, stack(0x02de0000,0x02e30000)]
0x02a54800 JavaThread "Finalizer" daemon [_thread_blocked, id=4480, stack(0x02d90000,0x02de0000)]
0x02a4f800 JavaThread "Reference Handler" daemon [_thread_blocked, id=4456, stack(0x02d40000,0x02d90000)]
Other Threads:
0x02a4e000 VMThread [stack: 0x02cf0000,0x02d40000] [id=5668]
0x02a75c00 WatcherThread [stack: 0x02f20000,0x02f70000] [id=5776]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 157248K, used 77599K [0x12ab0000, 0x1d550000, 0x1d550000)
eden space 139776K, 55% used [0x12ab0000, 0x17677d40, 0x1b330000)
from space 17472K, 0% used [0x1b330000, 0x1b330000, 0x1c440000)
to space 17472K, 0% used [0x1c440000, 0x1c440000, 0x1d550000)
tenured generation total 349568K, used 0K [0x1d550000, 0x32ab0000, 0x32ab0000)
the space 349568K, 0% used [0x1d550000, 0x1d550000, 0x1d550200, 0x32ab0000)
compacting perm gen total 12288K, used 4527K [0x32ab0000, 0x336b0000, 0x36ab0000)
the space 12288K, 36% used [0x32ab0000, 0x32f1bc48, 0x32f1be00, 0x336b0000)
ro space 10240K, 42% used [0x36ab0000, 0x36ef22a0, 0x36ef2400, 0x374b0000)
rw space 12288K, 54% used [0x374b0000, 0x37b33250, 0x37b33400, 0x380b0000)
Card table byte_map: [0x02ac0000,0x02bf0000] byte_map_base: 0x02a2aa80
Polling page: 0x00910000
Code Cache [0x00940000, 0x00a80000, 0x02940000)
total_blobs=721 nmethods=416 adapters=240 free_code_cache=31493Kb largest_free_block=32249216
Compilation events (10 events):
Event: 3.214 Thread 0x02a65c00 408 java.awt.image.ComponentColorModel::getAlpha (269 bytes)
Event: 3.215 Thread 0x02a65c00 nmethod 408 0x00a7c408 code [0x00a7c610, 0x00a7cbe8]
Event: 3.215 Thread 0x02a65c00 409 java.awt.image.ComponentColorModel::getRed (7 bytes)
Event: 3.216 Thread 0x02a65c00 nmethod 409 0x00a7d3c8 code [0x00a7d4c0, 0x00a7d55c]
Event: 3.216 Thread 0x02a65c00 410 java.awt.image.ComponentColorModel::getGreen (7 bytes)
Event: 3.216 Thread 0x02a65c00 nmethod 410 0x00a7d5c8 code [0x00a7d6c0, 0x00a7d75c]
Event: 3.216 Thread 0x02a65c00 411 java.awt.image.ComponentColorModel::getBlue (7 bytes)
Event: 3.216 Thread 0x02a65c00 nmethod 411 0x00a7d7c8 code [0x00a7d8c0, 0x00a7d95c]
Event: 3.222 Thread 0x02a65c00 5 % java.awt.image.BufferedImage::getRGB @ 173 (231 bytes)
Event: 3.224 Thread 0x02a65c00 nmethod 5% 0x00a7d9c8 code [0x00a7db50, 0x00a7e3ec]
GC Heap History (0 events):
No events
Deoptimization events (0 events):
No events
Internal exceptions (10 events):
Event: 3.182 Thread 0x032b2400 Threw 0x16bcf0b0 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.182 Thread 0x032b2400 Threw 0x16bcf4a8 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.183 Thread 0x032b2400 Threw 0x16bd2108 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.183 Thread 0x032b2400 Threw 0x16bd2500 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.184 Thread 0x032b2400 Threw 0x16bd4c18 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.184 Thread 0x032b2400 Threw 0x16bd5010 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.186 Thread 0x032b2400 Threw 0x16bd7ab8 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.186 Thread 0x032b2400 Threw 0x16bd7ef8 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.234 Thread 0x032b2400 Threw 0x16cab798 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Event: 3.234 Thread 0x032b2400 Threw 0x16cabb88 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166
Events (10 events):
Event: 3.184 loading class 0x0b97efd8
Event: 3.184 loading class 0x0b97efd8 done
Event: 3.186 loading class 0x381e5338
Event: 3.186 loading class 0x381e5338 done
Event: 3.186 loading class 0x0b9578c8
Event: 3.186 loading class 0x0b9578c8 done
Event: 3.188 loading class 0x381ae600
Event: 3.188 loading class 0x381ae600 done
Event: 3.234 loading class 0x0b937b60
Event: 3.234 loading class 0x0b937b60 done
Dynamic libraries:
0x00400000 - 0x0042f000 C:\Program Files\Java\jre7\bin\java.exe
0x7c900000 - 0x7c9af000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f6000 C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f02000 C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x7e410000 - 0x7e4a1000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f59000 C:\WINDOWS\system32\GDI32.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\COMCTL32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x78aa0000 - 0x78b5e000 C:\Program Files\Java\jre7\bin\msvcr100.dll
0x6e7c0000 - 0x6eb0f000 C:\Program Files\Java\jre7\bin\client\jvm.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x5cd70000 - 0x5cd77000 C:\WINDOWS\system32\serwvdrv.dll
0x5b0a0000 - 0x5b0a7000 C:\WINDOWS\system32\umdmxfrm.dll
0x6e710000 - 0x6e71c000 C:\Program Files\Java\jre7\bin\verify.dll
0x6d4d0000 - 0x6d4f0000 C:\Program Files\Java\jre7\bin\java.dll
0x6e7a0000 - 0x6e7b3000 C:\Program Files\Java\jre7\bin\zip.dll
0x6d000000 - 0x6d142000 C:\Program Files\Java\jre7\bin\awt.dll
0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x74720000 - 0x7476c000 C:\WINDOWS\system32\MSCTF.dll
0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\SHELL32.dll
0x6d270000 - 0x6d2a1000 C:\Program Files\Java\jre7\bin\fontmanager.dll
0x6e4f0000 - 0x6e504000 C:\Program Files\Java\jre7\bin\net.dll
0x6e510000 - 0x6e51e000 C:\Program Files\Java\jre7\bin\nio.dll
0x6e6c0000 - 0x6e6f0000 C:\Program Files\Java\jre7\bin\t2k.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.dll
0x10000000 - 0x10005000 C:\John_M\JM_Programming\WKeyKill\WKeyKill.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x605d0000 - 0x605d9000 C:\WINDOWS\system32\mslbui.dll
0x035f0000 - 0x0365b000 C:\Documents and Settings\HP_Owner.MOONLIGHT\Application Data\.minecraft\bin\natives\lwjgl.dll
0x5ed00000 - 0x5edcc000 C:\WINDOWS\system32\OPENGL32.dll
0x68b20000 - 0x68b40000 C:\WINDOWS\system32\GLU32.dll
0x73760000 - 0x737ab000 C:\WINDOWS\system32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x68000000 - 0x68036000 C:\WINDOWS\system32\rsaenh.dll
0x769c0000 - 0x76a74000 C:\WINDOWS\system32\USERENV.dll
0x5b860000 - 0x5b8b5000 C:\WINDOWS\system32\netapi32.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x6d5b0000 - 0x6d5b6000 C:\Program Files\Java\jre7\bin\jawt.dll
0x69000000 - 0x691eb000 C:\WINDOWS\system32\sisgl.dll
0x59a60000 - 0x59b01000 C:\WINDOWS\system32\dbghelp.dll
VM Arguments:
jvm_args: -Xms512m -Xmx512m -Dsun.java2d.noddraw=true -Dsun.java2d.d3d=false -Dsun.java2d.opengl=false -Dsun.java2d.pmoffscreen=false -Djava.library.path=bin/natives
java_command: magic.launcher.Launcher -lcp=;C:\Documents and Settings\HP_Owner.MOONLIGHT\Application Data\.minecraft\bin\Minecraft.jar;bin/jinput.jar;bin/lwjgl.jar;bin/lwjgl_util.jar -showLog -windowSize=640x480 -mainClass=net.minecraft.client.Minecraft JohnBM25 8a36b715652077f9481bca4b2bfb1526689b523
Launcher Type: SUN_STANDARD
Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre1.5.0\lib\ext\QTJava.zip
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;c:\Python22;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Java\jre7\bin
USERNAME=HP_Owner
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 44 Stepping 2, AuthenticAMD
--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 3
CPU:total 1 (1 cores per cpu, 1 threads per core) family 15 model 44 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3, mmxext, 3dnowpref, tsc
Memory: 4k page, physical 1441260k(673024k free), swap 2729016k(1605772k free)
vm_info: Java HotSpot™ Client VM (23.21-b01) for windows-x86 JRE (1.7.0_21-b11), built on Apr 4 2013 04:43:10 by "java_re" with unknown MS VC++:1600
time: Tue Jun 11 11:53:18 2013
elapsed time: 3 seconds
If it helps to know, here are his specs:
AMD Sempron 3000+ 1.8GHz
1.3GB RAM
SiS 760 GPU, 128MB VRAM
Windows XP SP3
________________________________
Ok. So what exactly is going on here? I have no idea what the crash report means so hopefully someone more technically experienced can help me out.
"If you have selfish and ignorant citizens, you're going to have selfish and ignorant leaders."
-George Carlin
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Retired StaffProbably a driver issue, an update should resolve it. It's also an SiS card, which is a bit hard to find drivers for. Though this should be what he/she needs,
http://w3.sis.com/do...1.php?id=155962
If it prompts you to an agreement page, just agree with it, then click on the link again.