For some reason, my little brother can't connect to Minecraft on his laptop. He can only play offline mode. He's connected to the internet and everything (posting this from his laptop) and I made sure that everything is up to date.
He's running a 64 bit version of Windows 7 Home Premium.
Laptop is an Acer Aspire 7739G-6647 with an i3 370M processor @2.4GHz, 6GB DDR3 RAM, and an NVIDIA GeForce GT 520M GPU.
Everything is up to date. I uninstalled and re-installed Java. I deleted Minecraft and re-downloaded it, but I had to also download a pirated version because I couldn't even download any of the data files for the original Minecraft. (Don't worry, he did buy an account, so he has a legit version.)
There's no crash report or anything. I tried using the Magic launcher to see if that would do anything, but it didn't. I have no idea what to do and any help would be welcome. Thank you.
In circumstances usually relating to piracy, the operating system's hosts file may need to be inspected to ensure that the system can connect to minecraft's login servers.
You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
Hold down the Windows key, and press R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter.
In the window that appears you will see a file, "hosts". Open that file in Notepad, and copy the contents onto Pastebin, and give us the resulting URL.
In circumstances usually relating to piracy, the operating system's hosts file may need to be inspected to ensure that the system can connect to minecraft's login servers.
You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
Hold down the Windows key, and press R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter.
In the window that appears you will see a file, "hosts". Open that file in Notepad, and copy the contents onto Pastebin, and give us the resulting URL.
Do you have any special characters in your Windows username? This includes exclamation marks (!)
What antivirus is installed on that computer?
What does the launcher look like? Does it only display a grey background where the update news is supposed to be? Or is the dirt background on the footer replaced with a pure black background?
Do you have any special characters in your Windows username? This includes exclamation marks (!)
What antivirus is installed on that computer?
What does the launcher look like? Does it only display a grey background where the update news is supposed to be? Or is the dirt background on the footer replaced with a pure black background?
Nope, his Windows username is just his name (Jordan) and his Minecraft username is simply Razer_Electra
He has Malware Bytes anti-malware (as of yesterday, but the problem has been around for some time), Advanced SystemCare 6, and iObit Malware Fighter (same things I have)
His Minecraft launcher has the dirt underneath the Minecraft logo, and where you put your username and password, and options and login, but then it's just a gray screen with some HTML code in black font at the top.
His Minecraft launcher has the dirt underneath the Minecraft logo, and where you put your username and password, and options and login, but then it's just a gray screen with some HTML code in black font at the top.
I had installed the wrong version of Java. Although he has a 64 bit version of Windows 7, he had a 32 bit browser. I merely installed the 32 bit version of Java first, and I launched Minecraft and it worked.
Thank you for your help, and my brother thanks you too.
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He's running a 64 bit version of Windows 7 Home Premium.
Laptop is an Acer Aspire 7739G-6647 with an i3 370M processor @2.4GHz, 6GB DDR3 RAM, and an NVIDIA GeForce GT 520M GPU.
Everything is up to date. I uninstalled and re-installed Java. I deleted Minecraft and re-downloaded it, but I had to also download a pirated version because I couldn't even download any of the data files for the original Minecraft. (Don't worry, he did buy an account, so he has a legit version.)
There's no crash report or anything. I tried using the Magic launcher to see if that would do anything, but it didn't. I have no idea what to do and any help would be welcome. Thank you.
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Retired StaffYou may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
Hold down the Windows key, and press R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter.
In the window that appears you will see a file, "hosts". Open that file in Notepad, and copy the contents onto Pastebin, and give us the resulting URL.
http://pastebin.com/wDKW0Eji
There you go, I hope I did it right
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Retired StaffDoes not seem to be the issue.
A few things,
Nope, his Windows username is just his name (Jordan) and his Minecraft username is simply Razer_Electra
He has Malware Bytes anti-malware (as of yesterday, but the problem has been around for some time), Advanced SystemCare 6, and iObit Malware Fighter (same things I have)
His Minecraft launcher has the dirt underneath the Minecraft logo, and where you put your username and password, and options and login, but then it's just a gray screen with some HTML code in black font at the top.
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Retired StaffWe have found the cause then. Java is defaulting to ipv6. Please refer to this thread,
http://www.minecraftforum.net/topic/1396023-grey-and-html-in-newspanel/
Thank you very much, that fixed the problem.
I had installed the wrong version of Java. Although he has a 64 bit version of Windows 7, he had a 32 bit browser. I merely installed the 32 bit version of Java first, and I launched Minecraft and it worked.
Thank you for your help, and my brother thanks you too.