Hi there, I am posting here because frankly I can't find anywhere else to seek help!
My boyfriend bought me a copy of Minecraft and I really want to play it
however I have this issue below (which I which I could have attached to this). I also looked on the minecraft
website under "Support" and found no contact information for any kind of technical support only a whole bunch of articles, none of which offered me a solution. Can you help me, or at the very least direct me to the correct place where upon hopefully (fingers crossed) I will get some kind of advice as to what is going wrong. I would really like to just get a chance to play minecraft to see if I like it or not.
Thank you in advance. my email is [email protected]
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006903d268, pid=4028, tid=4148
#
# JRE version: 6.0_43-b01
# Java VM: Java HotSpot™ 64-Bit Server VM (20.14-b01 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [atio6axx.dll+0xd268]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/...eport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x0000000006a61000): JavaThread "Minecraft main thread" daemon [_thread_in_native, id=4148, stack(0x000000000d690000,0x000000000d790000)]
RAX=0x0000000000000000 is an unknown value
RBX=0x0000000000000001 is an unknown value
RCX=0x0000000000000000 is an unknown value
RDX=0x0000000000800000 is an unknown value
RSP=0x000000000d78e670 is pointing into the stack for thread: 0x0000000006a61000
RBP=0x000000005901303e is an unknown value
RSI=0x000007fef333fac0 is an unknown value
RDI=0x000000000037dce0 is an unknown value
R8 =0x0000000000000017 is an unknown value
R9 =0x000000000000002e is an unknown value
R10=0x0000000000000017 is an unknown value
R11=0x0000000000000003 is an unknown value
R12=0x000000000d78e910 is pointing into the stack for thread: 0x0000000006a61000
R13=0x000000006907f270 is an unknown value
R14=0x000000006903c610 is an unknown value
R15=0x00000000ffffffff is an unallocated location in the heap
VM Mutex/Monitor currently owned by a thread: None
Heap
PSYoungGen total 152896K, used 47363K [0x00000000eaab0000, 0x00000000f5550000, 0x0000000100000000)
eden space 131072K, 20% used [0x00000000eaab0000,0x00000000ec46c5c8,0x00000000f2ab0000)
from space 21824K, 96% used [0x00000000f2ab0000,0x00000000f3f34848,0x00000000f4000000)
to space 21824K, 0% used [0x00000000f4000000,0x00000000f4000000,0x00000000f5550000)
PSOldGen total 349568K, used 0K [0x00000000c0000000, 0x00000000d5560000, 0x00000000eaab0000)
object space 349568K, 0% used [0x00000000c0000000,0x00000000c0000000,0x00000000d5560000)
PSPermGen total 22976K, used 22786K [0x00000000bae00000, 0x00000000bc470000, 0x00000000c0000000)
object space 22976K, 99% used [0x00000000bae00000,0x00000000bc440820,0x00000000bc470000)
My boyfriend bought me a copy of Minecraft and I really want to play it
however I have this issue below (which I which I could have attached to this). I also looked on the minecraft
website under "Support" and found no contact information for any kind of technical support only a whole bunch of articles, none of which offered me a solution. Can you help me, or at the very least direct me to the correct place where upon hopefully (fingers crossed) I will get some kind of advice as to what is going wrong. I would really like to just get a chance to play minecraft to see if I like it or not.
Thank you in advance. my email is [email protected]
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006903d268, pid=4028, tid=4148
#
# JRE version: 6.0_43-b01
# Java VM: Java HotSpot™ 64-Bit Server VM (20.14-b01 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [atio6axx.dll+0xd268]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/...eport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x0000000006a61000): JavaThread "Minecraft main thread" daemon [_thread_in_native, id=4148, stack(0x000000000d690000,0x000000000d790000)]
siginfo: ExceptionCode=0xc0000005, reading address 0x0000000000000010
Registers:
RAX=0x0000000000000000, RBX=0x0000000000000001, RCX=0x0000000000000000, RDX=0x0000000000800000
RSP=0x000000000d78e670, RBP=0x000000005901303e, RSI=0x000007fef333fac0, RDI=0x000000000037dce0
R8 =0x0000000000000017, R9 =0x000000000000002e, R10=0x0000000000000017, R11=0x0000000000000003
R12=0x000000000d78e910, R13=0x000000006907f270, R14=0x000000006903c610, R15=0x00000000ffffffff
RIP=0x000000006903d268, EFLAGS=0x0000000000010206
Top of Stack: (sp=0x000000000d78e670)
0x000000000d78e670: 0000000000000001 000000005901303e
0x000000000d78e680: 000007fef333fac0 000007fef333fac0
0x000000000d78e690: 000000000037dce0 000000006903c639
0x000000000d78e6a0: 0000000000000001 000000000d78e910
0x000000000d78e6b0: 0000000000120011 000007fef3251bf8
0x000000000d78e6c0: 000000000037dc40 000007fef3277cc0
0x000000000d78e6d0: 000000000037dc40 000000006907f280
0x000000000d78e6e0: 000007fef333fab8 0000000069030000
0x000000000d78e6f0: 0000000000000001 000000000d78eea0
0x000000000d78e700: 0000000000000000 0000000000000000
0x000000000d78e710: 0000000000000001 000007fef3277f93
0x000000000d78e720: 000000005901303e 00000000ffffffff
0x000000000d78e730: 0000000000000000 000007fefe060000
0x000000000d78e740: 000000000d78e790 0000000006a61000
0x000000000d78e750: 0000000000000000 0000000000000000
0x000000000d78e760: 0000000006cc69a0 00000000001a0018
Instructions: (pc=0x000000006903d268)
0x000000006903d248: fd 00 00 00 00 00 8b 81 00 03 00 00 48 8b 0d ed
0x000000006903d258: 85 01 01 33 d2 89 05 39 38 fd 00 e8 48 c5 04 00
0x000000006903d268: 8b 48 10 48 8b 05 d6 83 01 01 48 89 48 38 e8 c5
0x000000006903d278: 93 05 00 8b c8 e8 0e 9c 00 00 48 8b 0d bf 83 01
Register to memory mapping:
RAX=0x0000000000000000 is an unknown value
RBX=0x0000000000000001 is an unknown value
RCX=0x0000000000000000 is an unknown value
RDX=0x0000000000800000 is an unknown value
RSP=0x000000000d78e670 is pointing into the stack for thread: 0x0000000006a61000
RBP=0x000000005901303e is an unknown value
RSI=0x000007fef333fac0 is an unknown value
RDI=0x000000000037dce0 is an unknown value
R8 =0x0000000000000017 is an unknown value
R9 =0x000000000000002e is an unknown value
R10=0x0000000000000017 is an unknown value
R11=0x0000000000000003 is an unknown value
R12=0x000000000d78e910 is pointing into the stack for thread: 0x0000000006a61000
R13=0x000000006907f270 is an unknown value
R14=0x000000006903c610 is an unknown value
R15=0x00000000ffffffff is an unallocated location in the heap
Stack: [0x000000000d690000,0x000000000d790000], sp=0x000000000d78e670, free space=1017k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [atio6axx.dll+0xd268] DrvSwapBuffers+0xb8
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(JIILorg/lwjgl/opengl/PixelFormat;Ljava/nio/IntBuffer;ZZZZ)I+0
j org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(JIILorg/lwjgl/opengl/PixelFormat;Ljava/nio/IntBuffer;ZZZZ)I+15
j org.lwjgl.opengl.WindowsDisplay.createWindow(Lorg/lwjgl/opengl/DisplayMode;Ljava/awt/Canvas;II)V+176
j org.lwjgl.opengl.Display.createWindow()V+68
j org.lwjgl.opengl.Display.create(Lorg/lwjgl/opengl/PixelFormat;Lorg/lwjgl/opengl/Drawable;Lorg/lwjgl/opengl/ContextAttribs;)V+63
j org.lwjgl.opengl.Display.create(Lorg/lwjgl/opengl/PixelFormat;)V+9
j net.minecraft.client.Minecraft.a()V+177
j avp.a()V+94
j net.minecraft.client.Minecraft.run()V+6
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
=>0x0000000006a61000 JavaThread "Minecraft main thread" daemon [_thread_in_native, id=4148, stack(0x000000000d690000,0x000000000d790000)]
0x0000000006a60000 JavaThread "Timer hack thread" daemon [_thread_blocked, id=1452, stack(0x000000000d590000,0x000000000d690000)]
0x00000000075b6800 JavaThread "Snooper Timer" daemon [_thread_blocked, id=4712, stack(0x000000000d3d0000,0x000000000d4d0000)]
0x000000000ba01800 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=3596, stack(0x000000000c6d0000,0x000000000c7d0000)]
0x000000000b88b800 JavaThread "D3D Screen Updater" daemon [_thread_blocked, id=3408, stack(0x000000000c8d0000,0x000000000c9d0000)]
0x0000000006f39000 JavaThread "TimerQueue" daemon [_thread_blocked, id=2564, stack(0x000000000c7d0000,0x000000000c8d0000)]
0x000000000059b000 JavaThread "DestroyJavaVM" [_thread_blocked, id=4008, stack(0x0000000001cc0000,0x0000000001dc0000)]
0x0000000006d39800 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=7076, stack(0x000000000a770000,0x000000000a870000)]
0x0000000006d38800 JavaThread "AWT-Shutdown" [_thread_blocked, id=8120, stack(0x00000000079f0000,0x0000000007af0000)]
0x0000000006a37000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3864, stack(0x0000000007af0000,0x0000000007bf0000)]
0x00000000069d1000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3960, stack(0x00000000078f0000,0x00000000079f0000)]
0x000000000623c000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=6812, stack(0x00000000067c0000,0x00000000068c0000)]
0x000000000622c000 JavaThread "C2 CompilerThread1" daemon [_thread_blocked, id=1872, stack(0x00000000066c0000,0x00000000067c0000)]
0x0000000006219800 JavaThread "C2 CompilerThread0" daemon [_thread_blocked, id=6556, stack(0x00000000065c0000,0x00000000066c0000)]
0x0000000006215800 JavaThread "Attach Listener" daemon [_thread_blocked, id=5936, stack(0x00000000064c0000,0x00000000065c0000)]
0x0000000006210000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=6332, stack(0x00000000063c0000,0x00000000064c0000)]
0x00000000002c6800 JavaThread "Finalizer" daemon [_thread_blocked, id=7664, stack(0x00000000060c0000,0x00000000061c0000)]
0x00000000002c3800 JavaThread "Reference Handler" daemon [_thread_blocked, id=7184, stack(0x0000000005fc0000,0x00000000060c0000)]
Other Threads:
0x00000000002bb800 VMThread [stack: 0x0000000005ec0000,0x0000000005fc0000] [id=4696]
0x0000000006250000 WatcherThread [stack: 0x00000000068c0000,0x00000000069c0000] [id=5012]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
PSYoungGen total 152896K, used 47363K [0x00000000eaab0000, 0x00000000f5550000, 0x0000000100000000)
eden space 131072K, 20% used [0x00000000eaab0000,0x00000000ec46c5c8,0x00000000f2ab0000)
from space 21824K, 96% used [0x00000000f2ab0000,0x00000000f3f34848,0x00000000f4000000)
to space 21824K, 0% used [0x00000000f4000000,0x00000000f4000000,0x00000000f5550000)
PSOldGen total 349568K, used 0K [0x00000000c0000000, 0x00000000d5560000, 0x00000000eaab0000)
object space 349568K, 0% used [0x00000000c0000000,0x00000000c0000000,0x00000000d5560000)
PSPermGen total 22976K, used 22786K [0x00000000bae00000, 0x00000000bc470000, 0x00000000c0000000)
object space 22976K, 99% used [0x00000000bae00000,0x00000000bc440820,0x00000000bc470000)
Code Cache [0x0000000002120000, 0x0000000002390000, 0x0000000005120000)
total_blobs=1085 nmethods=547 adapters=491 free_code_cache=48512064 largest_free_block=13184
Dynamic libraries:
0x0000000000400000 - 0x000000000042f000 C:\Program Files\Java\jre6\bin\javaw.exe
0x00000000773e0000 - 0x0000000077589000 C:\Windows\SYSTEM32\ntdll.dll
0x00000000772c0000 - 0x00000000773df000 C:\Windows\system32\kernel32.dll
0x000007fefdae0000 - 0x000007fefdb4b000 C:\Windows\system32\KERNELBASE.dll
0x000007feff460000 - 0x000007feff53b000 C:\Windows\system32\ADVAPI32.dll
0x000007feff3c0000 - 0x000007feff45f000 C:\Windows\system32\msvcrt.dll
0x000007fefdf50000 - 0x000007fefdf6f000 C:\Windows\SYSTEM32\sechost.dll
0x000007feff1f0000 - 0x000007feff31d000 C:\Windows\system32\RPCRT4.dll
0x0000000077060000 - 0x000000007715a000 C:\Windows\system32\USER32.dll
0x000007fefe060000 - 0x000007fefe0c7000 C:\Windows\system32\GDI32.dll
0x000007fefe050000 - 0x000007fefe05e000 C:\Windows\system32\LPK.dll
0x000007fefde80000 - 0x000007fefdf49000 C:\Windows\system32\USP10.dll
0x000007fefdc10000 - 0x000007fefdc3e000 C:\Windows\system32\IMM32.DLL
0x000007feff5e0000 - 0x000007feff6e9000 C:\Windows\system32\MSCTF.dll
0x000000006d810000 - 0x000000006dfcc000 C:\Program Files\Java\jre6\bin\server\jvm.dll
0x000007fefabf0000 - 0x000007fefac2b000 C:\Windows\system32\WINMM.dll
0x000000006d780000 - 0x000000006d78e000 C:\Program Files\Java\jre6\bin\verify.dll
0x000000006d3b0000 - 0x000000006d3d7000 C:\Program Files\Java\jre6\bin\java.dll
0x000000006d7d0000 - 0x000000006d7e2000 C:\Program Files\Java\jre6\bin\zip.dll
0x000000006d000000 - 0x000000006d1c4000 C:\Program Files\Java\jre6\bin\awt.dll
0x000007fefb3f0000 - 0x000007fefb461000 C:\Windows\system32\WINSPOOL.DRV
0x000007fefdc70000 - 0x000007fefde73000 C:\Windows\system32\ole32.dll
0x000007fefe0d0000 - 0x000007fefee58000 C:\Windows\system32\SHELL32.dll
0x000007feff170000 - 0x000007feff1e1000 C:\Windows\system32\SHLWAPI.dll
0x000007fefc110000 - 0x000007fefc304000 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
0x000007fefbad0000 - 0x000007fefbae8000 C:\Windows\system32\DWMAPI.DLL
0x000007fefbf00000 - 0x000007fefbf56000 C:\Windows\system32\uxtheme.dll
0x000007fefd6d0000 - 0x000007fefd6df000 C:\Windows\system32\CRYPTBASE.dll
0x000000006d2a0000 - 0x000000006d307000 C:\Program Files\Java\jre6\bin\fontmanager.dll
0x000007fef4610000 - 0x000007fef480f000 C:\Windows\system32\d3d9.dll
0x000007fefc860000 - 0x000007fefc86c000 C:\Windows\system32\VERSION.dll
0x000007fefc0e0000 - 0x000007fefc0e7000 C:\Windows\system32\d3d8thk.dll
0x000000006c700000 - 0x000000006cb7f000 C:\Windows\system32\atiumd64.dll
0x000000006c140000 - 0x000000006c3d4000 C:\Windows\system32\atiumd6a.dll
0x000000006d610000 - 0x000000006d627000 C:\Program Files\Java\jre6\bin\net.dll
0x000007feff120000 - 0x000007feff16d000 C:\Windows\system32\WS2_32.dll
0x000007fefdc40000 - 0x000007fefdc48000 C:\Windows\system32\NSI.dll
0x000007fefd070000 - 0x000007fefd0c5000 C:\Windows\system32\mswsock.dll
0x000007fefd060000 - 0x000007fefd067000 C:\Windows\System32\wship6.dll
0x000000006d630000 - 0x000000006d63c000 C:\Program Files\Java\jre6\bin\nio.dll
0x000007fefac50000 - 0x000007fefac65000 C:\Windows\system32\NLAapi.dll
0x000007fef3090000 - 0x000007fef30a5000 C:\Windows\system32\napinsp.dll
0x000007feecac0000 - 0x000007feecad9000 C:\Windows\system32\pnrpnsp.dll
0x000007feed5f0000 - 0x000007feed600000 C:\Windows\system32\wshbth.dll
0x000007fefcef0000 - 0x000007fefcf4b000 C:\Windows\system32\DNSAPI.dll
0x000007feeca90000 - 0x000007feeca9b000 C:\Windows\System32\winrnr.dll
0x000007fefb0d0000 - 0x000007fefb0f7000 C:\Windows\system32\IPHLPAPI.DLL
0x000007fefb090000 - 0x000007fefb09b000 C:\Windows\system32\WINNSI.DLL
0x000007fefa6f0000 - 0x000007fefa743000 C:\Windows\System32\fwpuclnt.dll
0x000007fef71b0000 - 0x000007fef71b8000 C:\Windows\system32\rasadhlp.dll
0x000007fefc930000 - 0x000007fefc937000 C:\Windows\System32\wshtcpip.dll
0x000007fefd0d0000 - 0x000007fefd0e7000 C:\Windows\system32\CRYPTSP.dll
0x000007fefcdd0000 - 0x000007fefce17000 C:\Windows\system32\rsaenh.dll
0x000007fefca50000 - 0x000007fefca6e000 C:\Windows\system32\USERENV.dll
0x000007fefd840000 - 0x000007fefd84f000 C:\Windows\system32\profapi.dll
0x000007fefdf70000 - 0x000007fefe047000 C:\Windows\system32\OLEAUT32.DLL
0x000000006d750000 - 0x000000006d75b000 C:\Program Files\Java\jre6\bin\sunmscapi.dll
0x000007fefd930000 - 0x000007fefda9a000 C:\Windows\system32\CRYPT32.dll
0x000007fefd8e0000 - 0x000007fefd8ef000 C:\Windows\system32\MSASN1.dll
0x0000000180000000 - 0x0000000180048000 C:\Users\Kate\AppData\Roaming\.minecraft\bin\natives\lwjgl64.dll
0x000007fef3250000 - 0x000007fef336d000 C:\Windows\system32\OPENGL32.dll
0x000007fef7130000 - 0x000007fef715d000 C:\Windows\system32\GLU32.dll
0x000007feeea70000 - 0x000007feeeb61000 C:\Windows\system32\DDRAW.dll
0x000007fefb150000 - 0x000007fefb158000 C:\Windows\system32\DCIMAN32.dll
0x000007fefee60000 - 0x000007feff037000 C:\Windows\system32\SETUPAPI.dll
0x000007fefdaa0000 - 0x000007fefdad6000 C:\Windows\system32\CFGMGR32.dll
0x000007fefdb50000 - 0x000007fefdb6a000 C:\Windows\system32\DEVOBJ.dll
0x000000006d3f0000 - 0x000000006d3f7000 C:\Program Files\Java\jre6\bin\jawt.dll
0x0000000069030000 - 0x000000006a12d000 C:\Windows\system32\atio6axx.dll
0x000007fefad40000 - 0x000007fefad4e000 C:\Windows\system32\atig6txx.dll
0x000007feee650000 - 0x000007feee75b000 C:\Windows\system32\aticfx64.dll
0x000000000aaa0000 - 0x000000000aaf0000 C:\Windows\system32\atiadlxx.dll
0x000007fefd8f0000 - 0x000007fefd929000 C:\Windows\system32\WINTRUST.dll
0x00000000775b0000 - 0x00000000775b7000 C:\Windows\system32\PSAPI.DLL
VM Arguments:
jvm_args: -Xms512m -Xmx1024m
java_command: C:\Users\Kate\Downloads\Minecraft.exe
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\Program Files (x86)\Mozilla Firefox;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\Dell\DW WLAN Card;c:\Program Files\WIDCOMM\Bluetooth Software\;c:\Program Files\WIDCOMM\Bluetooth Software\syswow64;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;c:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Java\jre6\bin
USERNAME=Kate
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 37 Stepping 2, GenuineIntel