Minecraft Forums

I have had Minecraft for less than 24hrs and thus far the only thing that has been accomplished is paying almost $30 USD for a game that won't open. No customer should need to rearrange their computer to play a game (even though the demo was entertaining).

*All software is updated (Windows, ATI, etc.)
Windows 7
AMD Phenom 3.2 GHz
4 GB RAM
ATI Radeon 6870 1GB
Vanilla, unmodded Minecraft

I have tried the various fixes on this site and nothing works. Below is a quick list of what I have tried (fresh reboot after each attempt).

1) Downgraded Java to version 6 update 37 (32 & 64 Bit).
2) Also, tried running with ONLY one version of Java 6 u37.
3) Made all necessary exceptions in the Norton Firewall and AV scanner. (Breifly turned off to test and no change)
4) Added Java "bin" folder(s) to System Variable PATH.
5) Tired the "bat" file fix to launch.
6) Allowed full permissions to Minecraft app.
7) Cleared ".minecraft" folder from "%appdata%" as well.

There are a couple other fixes I tried but that was last night so I am fuzzy on which I had tried. Needless to say I have put more effort into getting this to work that anyone should ever need to barring an Alpha build that would be sold anyway.

The only two things that have happened thus far is the launcher showing in the taskbar but clicking on it does nothing. A few times that I did get the launcher to open it froze and I had to C+A+D to shut it down.

Anyone have an idea that is guaranteed to work or did I waste my money? Thank you!

Update:
8) Deleted ".minecraft" folder to for a reinstall and it is asking for a file called "lastlogin"...there never was a first login. :/

Per one fix suggestion I had deleted the ".minecraft" folder. As such I need Minecraft to download the files again but that's not happening. Also, I have already checked firewall etc. to verify that Minecraft is not being blocked...went as far as to completely shut down the firewall and still nothing. The furthest I have gotten this morning is the launcher loads with my login filled in but the main viewing area is grey and nothing happens when I try to fill in the password.

That is how I got here...Game Client Support...http://www.minecraftforum.net/forum/151-minecraft-game-client-support

Same problem, and Mojang does nothing, the community of minecraft is their troubleshooting they must have a e-mail where we can send our complains, this forum is really good but it can't solve everything, that's my opinion

I appreciate the time that those who have responded to this thread but I too was surprised to find that Mojang doesn't have a corporate version of these forums. Anyhoo, I thank you regardless for your help Skau and Mikko!

Quote from Mikko_blu

These are the corporate forums. This forum is owned by Curse, who has an agreement with Mojang,

I didn't know that and Sorry for the comment

I was unaware of that fact as well and I am please to know this. I will check back later after I explore the links that you have provided and will give an update of the progress. Thank you once again!

one thing i can suggest. i don't know if you have already done this but on my computer minecraft refused to run until i had java 7. seems to be the same with most x64 users running win 7. another thing you could do is play in browser it seems to be able of downloading all the files much more consistently.

Please run this error tester and post a copy of the log here.

Are you behind a router? What is your antivirus?

Sorry for the delay...had a few interviews to attend. I will add the results requested as soon as I can, somehow I borked my system when I uninstalled all Java installs (1 JRE and 1 JDK). I have since reinstalled Java 32bit but I can no longer get it to work in my browsers.


***Update***
Finally got Java working in the browsers again. For some reason version 6 update 37 won't work in the browsers but version 7 update 11 does work.

I am behind a router and I have Norton Internet Security 2012

Okay as my update above states I was able to get 32bit Java installed and working in browser. Also, per Flanig's suggestion I played in browser and it did download the files. When I tried to play the client version again I got the following error listed below.

I am using the Linux version because the Windows executable version locks and does nothing but sit in the taskbar.

Also, the client opened and instead of a grey screen there were links "powered by Tumblr" etc. but then it locked and this error below was in the command prompt screen. Thanks again for the assistance!


I:\Minecraft>java -Xmx1024M -Xms1024M -jar minecraft.jar
asdf
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException: HDC for c
omponent
at sun.java2d.loops.TransformHelper.Transform(Native Method)
at sun.java2d.pipe.DrawImage.renderImageXform(Unknown Source)
at sun.java2d.pipe.DrawImage.transformImage(Unknown Source)
at sun.java2d.pipe.DrawImage.scaleImage(Unknown Source)
at sun.java2d.pipe.DrawImage.scaleImage(Unknown Source)
at sun.java2d.pipe.ValidatePipe.scaleImage(Unknown Source)
at sun.java2d.SunGraphics2D.drawImage(Unknown Source)
at sun.java2d.SunGraphics2D.drawImage(Unknown Source)
at net.minecraft.TexturedPanel.paintComponent(TexturedPanel.java:59)
at javax.swing.JComponent.paint(Unknown Source)
at javax.swing.JComponent.paintChildren(Unknown Source)
at javax.swing.JComponent.paint(Unknown Source)
at javax.swing.JComponent.paintChildren(Unknown Source)
at javax.swing.JComponent.paint(Unknown Source)
at javax.swing.JComponent.paintChildren(Unknown Source)
at javax.swing.JComponent.paint(Unknown Source)
at java.awt.GraphicsCallback$PaintCallback.run(Unknown Source)
at sun.awt.SunGraphicsCallback.runOneComponent(Unknown Source)
at sun.awt.SunGraphicsCallback.runComponents(Unknown Source)
at java.awt.Container.paint(Unknown Source)
at java.awt.Window.paint(Unknown Source)
at sun.awt.RepaintArea.paintComponent(Unknown Source)
at sun.awt.RepaintArea.paint(Unknown Source)
at sun.awt.windows.WComponentPeer.handleEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$200(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Sour
ce)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Sour
ce)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Sour
ce)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException: HDC for c
omponent
at sun.java2d.loops.TransformHelper.Transform(Native Method)
at sun.java2d.pipe.DrawImage.renderImageXform(Unknown Source)
at sun.java2d.pipe.DrawImage.transformImage(Unknown Source)
at sun.java2d.pipe.DrawImage.scaleImage(Unknown Source)
at sun.java2d.pipe.DrawImage.scaleImage(Unknown Source)
at sun.java2d.pipe.ValidatePipe.scaleImage(Unknown Source)
at sun.java2d.SunGraphics2D.drawImage(Unknown Source)
at sun.java2d.SunGraphics2D.drawImage(Unknown Source)
at net.minecraft.TexturedPanel.paintComponent(TexturedPanel.java:59)
at javax.swing.JComponent.paint(Unknown Source)
at javax.swing.JComponent.paintChildren(Unknown Source)
at javax.swing.JComponent.paint(Unknown Source)
at javax.swing.JComponent.paintChildren(Unknown Source)
at javax.swing.JComponent.paint(Unknown Source)
at javax.swing.JComponent.paintChildren(Unknown Source)
at javax.swing.JComponent.paint(Unknown Source)
at java.awt.GraphicsCallback$PaintCallback.run(Unknown Source)
at sun.awt.SunGraphicsCallback.runOneComponent(Unknown Source)
at sun.awt.SunGraphicsCallback.runComponents(Unknown Source)
at java.awt.Container.paint(Unknown Source)
at java.awt.Window.paint(Unknown Source)
at sun.awt.RepaintArea.paintComponent(Unknown Source)
at sun.awt.RepaintArea.paint(Unknown Source)
at sun.awt.windows.WComponentPeer.handleEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$200(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Sour
ce)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Sour
ce)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Sour
ce)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Please run the error tester I posted a link to above and post a copy of its report here. It will give us a step by step progress of minecraft trying to launch and just where the issue is occurring. Also some info about your system environment.

This is nuts...I use the error tester and the Minecraft opens with no issues...lol. The requested info is below.


*All software is updated (Windows, ATI, etc.)
Windows 7
AMD Phenom 3.2 GHz
4 GB RAM
ATI Radeon 6870 1GB
Vanilla, unmodded Minecraft

[spoiler][code]
==Advanced Minecraft error test v1.0== - by theFriedZombie

==Computer info==

SystemManufacturer: BIOSTAR Group
SystemProductName: TA790GXB A2+
SystemFamily: To Be Filled By O.E.M.
SystemVersion: Unkown
Processor: AMD64 Family 16 Model 4 Stepping 2, AuthenticAMD
NumberOfProcessors: 1

Physical memory: 4096 MB installed, 4095 MB available, 3095 MB free
Virtual memory: 4095 MB allocated, 6379 MB free

OS: Windows 7 Professional, Service Pack 1, 64bits

userprofile: C:\Users\BanditFly

==Video controller info==


Caption=AMD Radeon HD 6800 Series
ConfigManagerErrorCode=0
Description=AMD Radeon HD 6800 Series
DriverVersion=9.2.0.0
InstalledDisplayDrivers=aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32
,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiu
mdva,atiumd6a.cap,atitmm64.dll
Name=AMD Radeon HD 6800 Series
PNPDeviceID=PCI\VEN_1002&DEV_6739&SUBSYS_21F81458&REV_00\4&204EA
C5&0&0010
Status=OK
StatusInfo=



Tip of the day: http://www.pcidatabase.com/
great source for looking up unkown devices

==Java info==

Java location according to the path variable:
C:\Java\bin\java.exe

can execute java? YES

java is 32 bit
Warning: 64Bit java is recommended, on this machine

java version "1.7.0_11"
Java(TM) SE Runtime Environment (build 1.7.0_11-b21)
Java HotSpot(TM) Client VM (build 23.6-b04, mixed mode, sharing)

==Minecraft pre-tests==

login.minecraft.net resolvable? YES
session.minecraft.net resolvable? YES

Trying to start the minecraft.jar
==End of pre-tests and info, minecraft starts here==

27 achievements
210 recipes
Setting user: player, -
Client asked for parameter: server
LWJGL Version: 2.4.2

Starting up SoundSystem...
Initializing LWJGL OpenAL
(The LWJGL binding of OpenAL. For more information, see http://www.lwjgl.or
g)
OpenAL initialized.

You mentioned the demo in your OP. I wonder if running that then migrating to the most recent version has caused an issue. If the error tester is launching the game fine, then you might try using a 3rd party launcher such as MultiMC as a possible work around.

The error tester indicates you have a 64bit OS. Minecraft runs much better with 64bit Java.

After the issues I encountered yesterday I am afraid to install 64bit Java for fear that it won't work. Can I have 32 bit and 64 bit installed side-by-side if I keep them in separate folders?

On another note...MultiMC isn't a workaround to me, this is a viable solution that also gives me other options pertaining to Minecraft. You did me a solid and I thank you!

I understand your fear regarding the Java thing. If the game runs good enough for you on 32bit then I would subscribe to the "If it's not broke don't fix it" line of thinking.