I have never experienced worse online support than from this company. I'm sorry but it was atrocious. I was trying to purchase a service & I needed to ask a simple question, & seeing that the online chat support was there online, I entered my question & waited for a reply. Well, I waited, & I waited some more. After 10 minutes of waiting for no reply or any form of acknowledgement of my request for online chat support, I gave up. very poor form here & a poor reflection on the quality of your services.
I gave up & took my business elsewhere.
I now know why I had noticed so many discount offers here.
Being forced to wait over 10 minutes is unacceptable.
I have never experienced worse online support than from this company. I'm sorry but it was atrocious. I was trying to purchase a service & I needed to ask a simple question, & seeing that the online chat support was there online, I entered my question & waited for a reply. Well, I waited, & I waited some more. After 10 minutes of waiting for no reply or any form of acknowledgement of my request for online chat support, I gave up. very poor form here & a poor reflection on the quality of your services.
I gave up & took my business elsewhere.
I now know why I had noticed so many discount offers here.
Being forced to wait over 10 minutes is unacceptable.
I definately would NOT recommend what so ever.
You know what worst? I shouldn't has to go much in details but they basically CLOSED my ticket without any correspondence what so ever. I guess they don't care to deliver what it said on the tin.
I have never experienced worse online support than from this company. I'm sorry but it was atrocious. I was trying to purchase a service & I needed to ask a simple question, & seeing that the online chat support was there online, I entered my question & waited for a reply. Well, I waited, & I waited some more. After 10 minutes of waiting for no reply or any form of acknowledgement of my request for online chat support, I gave up. very poor form here & a poor reflection on the quality of your services.
I gave up & took my business elsewhere.
I now know why I had noticed so many discount offers here.
Being forced to wait over 10 minutes is unacceptable.
I definately would NOT recommend what so ever.
Hello there,
As explained to you before if a live chat agent is speaking for more than a few people already you will get an automated message telling you to please open a ticket which is manned 24/7 it's not a simple task to try and live chat with multiple people even more so when half of the time you are dealing with kids requesting help often times it's a "Hello, hello are you there?" if they don't get a reply after 15-30 seconds of writing something.
Sure waiting 10 minutes sucks, I sure hope you never have to make a phone call in your lifetime as you'll find yourself waiting on hold for much longer in many cases.
I'd like to wish you the best of luck with whoever you went with and hope you sure don't have to wait more than 10 minutes for something in the future which by the way isn't a long time at all. If you look at some providers on here they wait days just for ticket replies from other hosts.
they basically CLOSED my ticket without any correspondence what so ever. I guess they don't care to deliver what it said on the tin.
Hello Friendly Survival,
First I'd like to give you an apology I explained this in great detail to you via our support ticket system. We had some issues with our ticketing system being spammed and had to close tickets in our system this isn't a typical issue around here and we put some filters in place to prevent it from happening again.
Hello Friendly Survival,
First I'd like to give you an apology I explained this in great detail to you via our support ticket system. We had some issues with our ticketing system being spammed and had to close tickets in our system this isn't a typical issue around here and we put some filters in place to prevent it from happening again.
Thank you very much for indeed filling me in such. I will continue to converse in that ticket (as I already did posted a reply) as I believed you indeed made sure that I was aware of the happening as well as making sure that my even my time was well accounted for despite not even (yet) being a customer.
In my opinion in such manners I believe it's the best that could been done as I personally been through the "ringer" and no host what so ever done such for me (even if I was already a PAYING customer!).
I will post an update on my thoughts once it all said and done.
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SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
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I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
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I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
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I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
I have never experienced worse online support than from this company. I'm sorry but it was atrocious. I was trying to purchase a service & I needed to ask a simple question, & seeing that the online chat support was there online, I entered my question & waited for a reply. Well, I waited, & I waited some more. After 10 minutes of waiting for no reply or any form of acknowledgement of my request for online chat support, I gave up. very poor form here & a poor reflection on the quality of your services.
I gave up & took my business elsewhere.
I now know why I had noticed so many discount offers here.
Being forced to wait over 10 minutes is unacceptable.
I definately would NOT recommend what so ever.
You know what worst? I shouldn't has to go much in details but they basically CLOSED my ticket without any correspondence what so ever. I guess they don't care to deliver what it said on the tin.
Hello there,
As explained to you before if a live chat agent is speaking for more than a few people already you will get an automated message telling you to please open a ticket which is manned 24/7 it's not a simple task to try and live chat with multiple people even more so when half of the time you are dealing with kids requesting help often times it's a "Hello, hello are you there?" if they don't get a reply after 15-30 seconds of writing something.
Sure waiting 10 minutes sucks, I sure hope you never have to make a phone call in your lifetime as you'll find yourself waiting on hold for much longer in many cases.
I'd like to wish you the best of luck with whoever you went with and hope you sure don't have to wait more than 10 minutes for something in the future which by the way isn't a long time at all. If you look at some providers on here they wait days just for ticket replies from other hosts.
I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
Hello Friendly Survival,
First I'd like to give you an apology I explained this in great detail to you via our support ticket system. We had some issues with our ticketing system being spammed and had to close tickets in our system this isn't a typical issue around here and we put some filters in place to prevent it from happening again.
I am a representative of:
Minecraftserver.net - The Original Minecraft Hosting Company
SIX Global Locations, Company Owned Hardware, SSD, Amazing Support, Tekkit, Bukkit, Custom Jar Access
Thank you very much for indeed filling me in such. I will continue to converse in that ticket (as I already did posted a reply) as I believed you indeed made sure that I was aware of the happening as well as making sure that my even my time was well accounted for despite not even (yet) being a customer.
In my opinion in such manners I believe it's the best that could been done as I personally been through the "ringer" and no host what so ever done such for me (even if I was already a PAYING customer!).
I will post an update on my thoughts once it all said and done.