Just thought I should post a new review after using CubedHost on-and-off for roughly about 3-6 months. I've switched to different server hosts, and in the end I came back to CubedHost. Here's my short/brief review and my experience with them.
Support 11/10 (Yes it is beyond good)
Biggest thing for me when it comes to server hosts. If you don't have a good support, you're usually left in the dark, or waiting on a ticket response that takes a long time and usually leaves you frustrated. Being somewhat of a lazy guy, I've always asked CubedHost to set up plugins, set up permissions on said plugins, test it out beforehand, and even add custom mods into a modpack and making it into a special modpack just for my community. Although my community wasn't that big, you really get what you pay for. CubedHost may charge a little extra, but their support is something you won't find in many other hosting services. Main reason is that most server hosts will give you a very generalized statement and/or not really look into the matter thoughtfully. Although sometimes CubedHost has those rare occasions of taking a bit longer to respond, they keep you in the loop about where the ticket is being transferred, and how it is being configured. They really take their time, write paragraph-after-paragraph to really make sure you know that they put in a lot of effort into their work. Definitely the best server host when it comes to support. If you don't think this by itself isn't a selling point, you really haven't run into a lot of the other server hosts on the minecraft forums being advertised with their '24/7' support, that really isn't all that extensive, and really unhelpful or just unwilling to help. You would be surprised on how some of the server hosts refuse to help even when you offer to pay them extra to help you out.
TL;DR - Best Support I've run into after going through around 7-8 other server hosts.
Features - 10/10
Well my experience with CubedHost has shown me that they have all the features, they have the DDOS protection, they have everything most server hosts offer. They even offer server backups every 24 hours, and sometimes more frequently if you ask. But again, I really think their support system is the key thing here. They offer Multicraft and everything, but when you send in a ticket to get something done that is not offered on a panel/interface, they will do it for you. They will also send and upload files of modded server packs to be distributed. They even have an extensive list with all the plugins for an easy setup, but you can always ask the support to install it for you with the correct configurations. Overall great and offers everything you'll ever need.
TL;DR - Offers everything all other server hosts offers, but their support system outshines other server hosts.
Performance - 9/10
Never ran into any issues. Probably had servers with modpacks with over 200+ mods, and I had customized it with CubedHost to add a lot more mods (making it around 250+ish mods) and it never lagged. The servers were definitely top-notch and the hardware seemed to be high-tier to be able to run with all the mods, with about 10 people or more on at the same time at times. Only time we've experienced a slight lag was when we had people with jetpacks/magical items that let them fly, and we all flew in different directions, which led to the world generating blocks slowly, but that is something I think happens with any server. Not sure if the servers (premium servers) are run on SSD or not, but I would assume it is.
Price - 7/10
Well, this is one of the reasons why I stopped using CubedHost. Their prices aren't all that huge compared to the competitors, but $12/GB is still a hefty amount when some server hosts provide $10/GB or less. It would be awesome to see some form of a discount/saving the higher the GB you buy. I've usually stopped my server and then resumed my server when I get a coupon or something, or had my community help me fund for the server. Definitely a great server host to start off with if you're completely new too, but the price might be somewhat higher than average. I do think the price is justified since the support is really amazing though. Hopefully more promotions are put up by CubedHost, although I can't see them needing to since I'm sure they have loyal customers with them. Always checking my e-mail to see if I got a promotional deal of some sort.
Website - 10/10
Has everything you would ever need. I do think the website design is a bit simple, but I think simple is sometimes better. Not much to say about this part since I don't really rate website for what I'm looking for a in a server. As long as it advertises what I need to know, and I can find what I need to find (like support ticket system, my server controls, etc), I think it's done what it was intended to do.
Up-time - 10/10
Never had the server go down. Only time it went down was because of a routine maintenance server restart, or if I tinkered with something improperly. The backup system they provide is always there in case a server goes down or something goes wrong-- But overall, the server host is very stable.
Just thought I should post a new review after using CubedHost on-and-off for roughly about 3-6 months. I've switched to different server hosts, and in the end I came back to CubedHost. Here's my short/brief review and my experience with them.
Support 11/10 (Yes it is beyond good)
Biggest thing for me when it comes to server hosts. If you don't have a good support, you're usually left in the dark, or waiting on a ticket response that takes a long time and usually leaves you frustrated. Being somewhat of a lazy guy, I've always asked CubedHost to set up plugins, set up permissions on said plugins, test it out beforehand, and even add custom mods into a modpack and making it into a special modpack just for my community. Although my community wasn't that big, you really get what you pay for. CubedHost may charge a little extra, but their support is something you won't find in many other hosting services. Main reason is that most server hosts will give you a very generalized statement and/or not really look into the matter thoughtfully. Although sometimes CubedHost has those rare occasions of taking a bit longer to respond, they keep you in the loop about where the ticket is being transferred, and how it is being configured. They really take their time, write paragraph-after-paragraph to really make sure you know that they put in a lot of effort into their work. Definitely the best server host when it comes to support. If you don't think this by itself isn't a selling point, you really haven't run into a lot of the other server hosts on the minecraft forums being advertised with their '24/7' support, that really isn't all that extensive, and really unhelpful or just unwilling to help. You would be surprised on how some of the server hosts refuse to help even when you offer to pay them extra to help you out.
TL;DR - Best Support I've run into after going through around 7-8 other server hosts.
Features - 10/10
Well my experience with CubedHost has shown me that they have all the features, they have the DDOS protection, they have everything most server hosts offer. They even offer server backups every 24 hours, and sometimes more frequently if you ask. But again, I really think their support system is the key thing here. They offer Multicraft and everything, but when you send in a ticket to get something done that is not offered on a panel/interface, they will do it for you. They will also send and upload files of modded server packs to be distributed. They even have an extensive list with all the plugins for an easy setup, but you can always ask the support to install it for you with the correct configurations. Overall great and offers everything you'll ever need.
TL;DR - Offers everything all other server hosts offers, but their support system outshines other server hosts.
Performance - 9/10
Never ran into any issues. Probably had servers with modpacks with over 200+ mods, and I had customized it with CubedHost to add a lot more mods (making it around 250+ish mods) and it never lagged. The servers were definitely top-notch and the hardware seemed to be high-tier to be able to run with all the mods, with about 10 people or more on at the same time at times. Only time we've experienced a slight lag was when we had people with jetpacks/magical items that let them fly, and we all flew in different directions, which led to the world generating blocks slowly, but that is something I think happens with any server. Not sure if the servers (premium servers) are run on SSD or not, but I would assume it is.
Price - 7/10
Well, this is one of the reasons why I stopped using CubedHost. Their prices aren't all that huge compared to the competitors, but $12/GB is still a hefty amount when some server hosts provide $10/GB or less. It would be awesome to see some form of a discount/saving the higher the GB you buy. I've usually stopped my server and then resumed my server when I get a coupon or something, or had my community help me fund for the server. Definitely a great server host to start off with if you're completely new too, but the price might be somewhat higher than average. I do think the price is justified since the support is really amazing though. Hopefully more promotions are put up by CubedHost, although I can't see them needing to since I'm sure they have loyal customers with them. Always checking my e-mail to see if I got a promotional deal of some sort.
Website - 10/10
Has everything you would ever need. I do think the website design is a bit simple, but I think simple is sometimes better. Not much to say about this part since I don't really rate website for what I'm looking for a in a server. As long as it advertises what I need to know, and I can find what I need to find (like support ticket system, my server controls, etc), I think it's done what it was intended to do.
Up-time - 10/10
Never had the server go down. Only time it went down was because of a routine maintenance server restart, or if I tinkered with something improperly. The backup system they provide is always there in case a server goes down or something goes wrong-- But overall, the server host is very stable.
Thank you for such a detailed and thorough review! We certainly love getting feedback from our customers, and knowing about areas we can improve at.
It seems like the big concern here is price. We do understand that getting a good deal is important. Over the past year or so, we've actually dropped our prices considerably (down from $16/GB originally), and we hope to continue to do so again in the future. What's important about dropping our price is being able to constantly maintain the high-quality level of customer service, support, and premium features that CubedHost clients have come to expect. As you can imagine, these all cost a considerable amount of money to provide. Everything from the additional hardware for the backup system (which nobody else has at this point), to the choice of locations, and even employing the best of the best staff and support team. Our staff and support team is something we take great pride in. Our team never fails to provide high quality, detailed, and of course timely support ticket responses.
Thank you again for taking the time to review us. I will certainly pass along this great review to our team.
Im going to have to strongly agree. Best support I've received in any Industry. Period. So much so that I created this forum account in order to post. I've had the server for 2 months and their service and support is, bar none, the best there is. When shopping around I found their price:service provided ratio to be comparable and the only thing I'd change in the above review is to up the price rating to a 9/10. The personal service and support more than justify the price imo.
Hi! I have one question, are your servers compatible with craftbukkit 1.8?
Thanks!
They are as my server uses it.
Greatest host out there! 1 GB is only 12$ a month, and unlimited slots for any server! Always have someone on to help you in live chat! I love it so much. Thanks CubedHost!
Im going to have to strongly agree. Best support I've received in any Industry. Period. So much so that I created this forum account in order to post. I've had the server for 2 months and their service and support is, bar none, the best there is. When shopping around I found their price:service provided ratio to be comparable and the only thing I'd change in the above review is to up the price rating to a 9/10. The personal service and support more than justify the price imo.
-Sakabra
Hi Sakabra!
Thanks for the awesome review. We'll keep working on improving our service and hopefully lowering our prices a bit more is an option in the future.
Greatest host out there! 1 GB is only 12$ a month, and unlimited slots for any server! Always have someone on to help you in live chat! I love it so much. Thanks CubedHost!
Hey NewtINC!
Thanks! I'm glad to hear you're enjoying the service. One of our primary goals right now is to expand our live chat availability to ensure that we've got someone available to help you one-on-one at any hour. If you ever need anything, please don't hesitate to get in touch. We're always here to help.
Going to have to disagree with people saying they have excellent support. First problem, happened as soon as I purchased: server would not save to disk, meaning the server would crash then rollback every 6 hours or so. Sent multiple tickets, all saying I should schedule automatic restarts, which I was already doing, or even to buy more RAM. After about 5 or so tickets, the matter was "escalated" and the CEO looked at it. He admitted to me their config files were wrong. He said running /save-all or /save-on would run /list due to an error on their part. After 2 weeks of this happening, and losing most of my player base, he did not even offer a refund or some form of compensation. Only after sending another ticket was I given a free week of hosting.
After this, I decided to stick with them for whatever reason. Probably because the server wasn't laggy and I had no more problems.
A few days ago, I started getting lag issues. I sent a ticket, and got a reply from "Joseph G." Basically he told me to restart every 12 hours instead of 24 and install clearlagg, even though I have been running the server with 24 hour restarts and no clearlagg for over 2 months with no lag. Bare in mind this was a sudden change, not gradual, and my playerbase did not suddenly increase. No plugin changes were made either. After responding to this ticket I waited around 5 hours for a reply before growing impatient and visiting their live chat where I encountered the same Joseph G. He offered no investigation or support except running a timings report, and was incredibly rude to me. An excerpt can be found below:
Joseph G.
Hi there! How can we assist you?
rocketpig3
hi, you may remember me from yesterday. my server has had problems with lag and it is still happening. i have sent a ticket with no response
Joseph G.
Can I get your IP and email?
rocketpig3
server IP?
Joseph G.
Yes..
rocketpig3
ZZZ registered under XXX
Joseph G.
XXX is not found.
rocketpig3
might be YYY
Joseph G.
One moment please.
Your server has been up for almost 24 hours, I would suggest restarting the server every 12 hours.
rocketpig3
you have already told me this. i want you to properly investigate the matter, not running /gc
Joseph G.
I am, but that's the first issue, your server has been up for 22 hours 36 minutes.
rocketpig3
i have been using only 24 hour restarts for over 2 months, no problem. no clearlagg either
Joseph G.
Yes, but the more the plugins and players and the more up time, the server will have lag issues.
rocketpig3
i haven't added more plugins and we aren't generally getting more players
recently
Joseph G.
rocketpig3, I am sorry but if you want my support I would appreciate that you listened to my advice. Please be reminded I have owned Minecraft servers for over 3 years.
I have also been a Live Chat assistant for over 1 year.
Almost 18 months.
If you want me to assist you, you have to listen to my advice, otherwise I will close this chat
Does that sound reasonable rocketpig3?
Fair enough I was telling him what to do and wasn't doing what he told me, but I still deserve to be treated with some form of respect. Eventually I get "banned", I presume permanently, from the live support for "not listening to advice" (see image link). Since when am I obliged to take your advice? I have a right not to if I don't want to. If he didn't want to answer my questions he could have just said he didn't want to, instead of banning me from a method of customer support. Last time I checked, this is not the way to treat a loyal customer who is not being rude or trolling.
I know you guys don't check this often but I'm afraid if I send another ticket I will get this guy again. I don't want the hassle of moving hosts, you guys seem to provide decent hosting. Just the support has been lacking.
Going to have to disagree with people saying they have excellent support. First problem, happened as soon as I purchased: server would not save to disk, meaning the server would crash then rollback every 6 hours or so. Sent multiple tickets, all saying I should schedule automatic restarts, which I was already doing, or even to buy more RAM. After about 5 or so tickets, the matter was "escalated" and the CEO looked at it. He admitted to me their config files were wrong. He said running /save-all or /save-on would run /list due to an error on their part. After 2 weeks of this happening, and losing most of my player base, he did not even offer a refund or some form of compensation. Only after sending another ticket was I given a free week of hosting.
After this, I decided to stick with them for whatever reason. Probably because the server wasn't laggy and I had no more problems.
A few days ago, I started getting lag issues. I sent a ticket, and got a reply from "Joseph G." Basically he told me to restart every 12 hours instead of 24 and install clearlagg, even though I have been running the server with 24 hour restarts and no clearlagg for over 2 months with no lag. Bare in mind this was a sudden change, not gradual, and my playerbase did not suddenly increase. No plugin changes were made either. After responding to this ticket I waited around 5 hours for a reply before growing impatient and visiting their live chat where I encountered the same Joseph G. He offered no investigation or support except running a timings report, and was incredibly rude to me. An excerpt can be found below:
Fair enough I was telling him what to do and wasn't doing what he told me, but I still deserve to be treated with some form of respect. Eventually I get "banned", I presume permanently, from the live support for "not listening to advice" (see image link). Since when am I obliged to take your advice? I have a right not to if I don't want to. If he didn't want to answer my questions he could have just said he didn't want to, instead of banning me from a method of customer support. Last time I checked, this is not the way to treat a loyal customer who is not being rude or trolling.
I know you guys don't check this often but I'm afraid if I send another ticket I will get this guy again. I don't want the hassle of moving hosts, you guys seem to provide decent hosting. Just the support has been lacking.
Hi rocketpig3,
It's disappointing to hear this. I do recall the issue we looked into with you a few months back in regards to your server's world not saving to the disk. It was extremely isolated and only affected a very small number of users, including yourself. I'm sorry that you feel the compensation you were given was inadequate. We typically provide compensation for any time lost due to issues on our end without needing to ask, but in this case I believe you asked before I was able to get to your account. The compensation we provided was based on how much time we believe you lost and if that wasn't an appropriate amount and you feel you lost more time than you were credited for, I do apologize. I would be more than happy to credit you appropriately.
One of our foremost missions here is to ensure that we're providing the highest quality support for your server. That's not fluff, I personally wake up every day, go into the office, and make it my goal to find ways to continually improve our service, whether that's our server performance, control panel, pricing, or our support. I agree that Joe could have handled this situation better and I will discuss this incident with him. It's important that our team not only provide helpful advice and assistance, but do so in a kind and understanding manner. Joe is a great support rep and we have a lot of clients who've received awesome support from him since he joined our team. I think maybe the chat just started out on the wrong foot.
In regards to the overall issue of your server lagging, I've followed up with your ticket so that we can get some more information about the issue as the source of the problem doesn't appear to be immediately recognizable. I look forward to helping you get this issue resolved.
If you have any further questions or concerns, please don't hesitate to let us know. We can only improve if you let us know what needs to change
Hi, thanks for your response. I have responded to your ticket. I would not say we got off on the wrong foot, I'd say his attitude was not one appropriate for customer service.
I'm going to call this one a possible language usage error. While I can see where you would think he was being rude to you, I believe he might have been trying to establish that he has a proven track record and knowledge of the system. While I do believe your chat assistant might have phrased it differently (which comes with ongoing customer service experience training), I don't think he was trying to be rude. He should have noted that he would follow up on your issue, while requesting that you attempt his solution of 12 hour restarts. Which is likely what he intended to do (hopefully). You are a customer, and that does deserve respect. However, after reading your chat log - I didn't really see you give any respect either. No offense, but a kind word sways the tips of a thousand swords and all that. He wasn't even actually rude to you - he asked you to follow his advice, you kept fighting. If you followed it, and then came back and said "nope, still having the same problem - can you PLEASE (note...the please) elevate - and he kept fighting with you on it - I can understand. Rude usually involves ignorant people using nasty language and insulting your intelligence outright. For gods sake, he even used the word "reasonable". So while I see your case for asking for elevation, I don't see the rude behavior you were speaking of. I see a customer service agent who wants to do his job, and has a list of solutions he wants you to try before he takes it up a tier. From the chat, it sounds like he asked you to restart the server the day before (every 12 hours) and you didn't. .You didn't ask for an elevation, you asked for proper investigation. That's your right, and I believe your issue deserved it (and in the end, it got it).
On the flip side, Rocketpig did say that everything was the same, and the chat agent didn't outright offer to elevate it. Possibly a training issue?
On a third side of a two sided coin, Justin - I want to applaud you for constantly working to serve your customers better. Can you do me a favor and shoot me a price list via PM? I have a server for two little people and me that I am searching for a new host (my last hosting experience was amazing, but they had a giant issue sneak in, destroy all their servers, and then sneak out).
I'm going to call this one a possible language usage error. While I can see where you would think he was being rude to you, I believe he might have been trying to establish that he has a proven track record and knowledge of the system. While I do believe your chat assistant might have phrased it differently (which comes with ongoing customer service experience training), I don't think he was trying to be rude. He should have noted that he would follow up on your issue, while requesting that you attempt his solution of 12 hour restarts. Which is likely what he intended to do (hopefully). You are a customer, and that does deserve respect. However, after reading your chat log - I didn't really see you give any respect either. No offense, but a kind word sways the tips of a thousand swords and all that. He wasn't even actually rude to you - he asked you to follow his advice, you kept fighting. If you followed it, and then came back and said "nope, still having the same problem - can you PLEASE (note...the please) elevate - and he kept fighting with you on it - I can understand. Rude usually involves ignorant people using nasty language and insulting your intelligence outright. For gods sake, he even used the word "reasonable". So while I see your case for asking for elevation, I don't see the rude behavior you were speaking of. I see a customer service agent who wants to do his job, and has a list of solutions he wants you to try before he takes it up a tier. From the chat, it sounds like he asked you to restart the server the day before (every 12 hours) and you didn't. .You didn't ask for an elevation, you asked for proper investigation. That's your right, and I believe your issue deserved it (and in the end, it got it).
On the flip side, Rocketpig did say that everything was the same, and the chat agent didn't outright offer to elevate it. Possibly a training issue?
On a third side of a two sided coin, Justin - I want to applaud you for constantly working to serve your customers better. Can you do me a favor and shoot me a price list via PM? I have a server for two little people and me that I am searching for a new host (my last hosting experience was amazing, but they had a giant issue sneak in, destroy all their servers, and then sneak out).
Eric
Hi Eric,
Thank you for your input, I appreciate the kind words and the possible explanations you provided. Joe's first step was ensuring that the server was restarted often enough, as that's one of the most common ways to combat lag due to memory leaks, etc. After that, our agents are trained to work through other various common troubleshooting steps to try to determine the exact issue that might be at play
The ticket that rocketpig3 was referring to was indeed submitted prior to his chat and had not been addressed yet, perhaps due to a gap in our agents' schedules during that time. Typically live chat is best utilized for small issues such as plugin configuration errors, crashes, etc. Lag can be complex to sort out as there are a million different factors to be taken into account. As it turns out, we found the primary cause of the lag affecting rocketpig3's server was due to his location in relation to the server and varying connections among players. This produced a difficult to track down type of lag that took quite a bit of investigating to confirm - that is, to confirm nothing on the server itself was causing it - and to ensure that no other factors were affecting performance; it certainly could not have been addressed in full during a chat. With that said, there's absolutely nothing wrong with starting the investigation process via live chat. Our agents have been instructed to note these types of requests and details in an applicable ticket so that the rest of our team may look into it more thoroughly.
In regards to your request for pricing, we offer two lines of Minecraft server hosting: Budget and Premium. Our Budget servers run between $6 - 8 per GB per month, whereas our Premium servers run $12 per GB per month. You can view the differences between the two here. Naturally, our Premium servers boast better performance, one-click modpack installation and updates, more in-depth support, 7 global locations, automated nightly backups, and more. I would encourage you to take a moment and chat with our sales team via live chat or ticket if you have any questions. I've PM'd you a promo code to get you started
I'm going to call this one a possible language usage error. While I can see where you would think he was being rude to you, I believe he might have been trying to establish that he has a proven track record and knowledge of the system. While I do believe your chat assistant might have phrased it differently (which comes with ongoing customer service experience training), I don't think he was trying to be rude. He should have noted that he would follow up on your issue, while requesting that you attempt his solution of 12 hour restarts. Which is likely what he intended to do (hopefully). You are a customer, and that does deserve respect. However, after reading your chat log - I didn't really see you give any respect either. No offense, but a kind word sways the tips of a thousand swords and all that. He wasn't even actually rude to you - he asked you to follow his advice, you kept fighting. If you followed it, and then came back and said "nope, still having the same problem - can you PLEASE (note...the please) elevate - and he kept fighting with you on it - I can understand. Rude usually involves ignorant people using nasty language and insulting your intelligence outright. For gods sake, he even used the word "reasonable". So while I see your case for asking for elevation, I don't see the rude behavior you were speaking of. I see a customer service agent who wants to do his job, and has a list of solutions he wants you to try before he takes it up a tier. From the chat, it sounds like he asked you to restart the server the day before (every 12 hours) and you didn't. .You didn't ask for an elevation, you asked for proper investigation. That's your right, and I believe your issue deserved it (and in the end, it got it).
On the flip side, Rocketpig did say that everything was the same, and the chat agent didn't outright offer to elevate it. Possibly a training issue?
On a third side of a two sided coin, Justin - I want to applaud you for constantly working to serve your customers better. Can you do me a favor and shoot me a price list via PM? I have a server for two little people and me that I am searching for a new host (my last hosting experience was amazing, but they had a giant issue sneak in, destroy all their servers, and then sneak out).
Eric
Going to have to disagree with you. His tone felt patronising to me, and although I did not listen to what he was telling me I feel that I did nothing which validated me being banned from the livechat. It's the company's job to help the customer and unless they are being extremely rude, threatening, unreasonable etc, there is no justification for denying them access to a means of customer support.
I may be wrong but I feel it was rude of him to ban me from the livechat.
Justin, I appreciate all the quick ticket responses since this incident, you're most likely right in saying that it's a location issue, even though I was once able to run a TPS of 13 (not reproducible). Only few players get lag on the server these days. Even my lag has died down in the past day or two.
Fantastic Host, Fairly Priced and great value for money, Customer service is 5 stars in my opinion, They are quick, Polite, and very understanding and helpful, there Ddos Protection is brilliant too, anyone looking for a host that is quick to respond to your problems then choose CubedHost!!!
Hi Hayneseyy!
Thanks for the kind words, I'm really glad you've had such a great experience with us. We're always working to improve our service, so please let us know if you have any suggestions or comments. You can get in touch with us via email at [email protected] or [email protected]. We read every email individually
Best regards,
Justin Head
Owner / Chief Operating Officer
______________________________________
On an unrelated note, our latest sale begins today with 75% off!
You can get any size premium Minecraft server for just $3/GB for your first month.
I just started my first server, before this I had just set up local servers using MinecraftEdu. I wasn't sure what I was getting into, but CubedHost has made it a painless and great learning experience. They have never failed to answer my questions/emails quickly and thoroughly--and been nice about it! They listened (really listened) to what I wanted to do and then explained how we could make it happen. Let me say one word...CAULDRON! Forge Mods living peacefully with Bukkit Plugins. I have had a HUGE learning curve with this process but the professionals at Cubed Host are still providing customer service above and beyond what I expected. You cannot go wrong with CubedHost.
I am a little confused about the difference between Budget Minecraft and just a regular Minecraft server on cubedhost. I don't know the difference so I can't get my server yet until I find out what I need. Budget Minecraft may not have something I need even though I know it is cheaper.
Cubedhost is very good server host and I very much liked my time with the server I had. I recently canceled my subscription to a Cubedhost server because me and my friends do not play Minecraft much recently. When I do get around to playing the game again I will 100% be using a Cubedhost server.
An amazing host with such great support. Always trying to help the gaming community with their partnerships this company really cares.
Hey KyanG7!
Thanks so much for your kind words. We love our partners - we wouldn't be here today without them - and we love helping their fans start new, easy to use and affordable servers. Our team is dedicated to making sure you have the best Minecraft server hosting experience possible.
EDIT: Never mind.
Support 11/10 (Yes it is beyond good)
Biggest thing for me when it comes to server hosts. If you don't have a good support, you're usually left in the dark, or waiting on a ticket response that takes a long time and usually leaves you frustrated. Being somewhat of a lazy guy, I've always asked CubedHost to set up plugins, set up permissions on said plugins, test it out beforehand, and even add custom mods into a modpack and making it into a special modpack just for my community. Although my community wasn't that big, you really get what you pay for. CubedHost may charge a little extra, but their support is something you won't find in many other hosting services. Main reason is that most server hosts will give you a very generalized statement and/or not really look into the matter thoughtfully. Although sometimes CubedHost has those rare occasions of taking a bit longer to respond, they keep you in the loop about where the ticket is being transferred, and how it is being configured. They really take their time, write paragraph-after-paragraph to really make sure you know that they put in a lot of effort into their work. Definitely the best server host when it comes to support. If you don't think this by itself isn't a selling point, you really haven't run into a lot of the other server hosts on the minecraft forums being advertised with their '24/7' support, that really isn't all that extensive, and really unhelpful or just unwilling to help. You would be surprised on how some of the server hosts refuse to help even when you offer to pay them extra to help you out.
TL;DR - Best Support I've run into after going through around 7-8 other server hosts.
Features - 10/10
Well my experience with CubedHost has shown me that they have all the features, they have the DDOS protection, they have everything most server hosts offer. They even offer server backups every 24 hours, and sometimes more frequently if you ask. But again, I really think their support system is the key thing here. They offer Multicraft and everything, but when you send in a ticket to get something done that is not offered on a panel/interface, they will do it for you. They will also send and upload files of modded server packs to be distributed. They even have an extensive list with all the plugins for an easy setup, but you can always ask the support to install it for you with the correct configurations. Overall great and offers everything you'll ever need.
TL;DR - Offers everything all other server hosts offers, but their support system outshines other server hosts.
Performance - 9/10
Never ran into any issues. Probably had servers with modpacks with over 200+ mods, and I had customized it with CubedHost to add a lot more mods (making it around 250+ish mods) and it never lagged. The servers were definitely top-notch and the hardware seemed to be high-tier to be able to run with all the mods, with about 10 people or more on at the same time at times. Only time we've experienced a slight lag was when we had people with jetpacks/magical items that let them fly, and we all flew in different directions, which led to the world generating blocks slowly, but that is something I think happens with any server. Not sure if the servers (premium servers) are run on SSD or not, but I would assume it is.
Price - 7/10
Well, this is one of the reasons why I stopped using CubedHost. Their prices aren't all that huge compared to the competitors, but $12/GB is still a hefty amount when some server hosts provide $10/GB or less. It would be awesome to see some form of a discount/saving the higher the GB you buy. I've usually stopped my server and then resumed my server when I get a coupon or something, or had my community help me fund for the server. Definitely a great server host to start off with if you're completely new too, but the price might be somewhat higher than average. I do think the price is justified since the support is really amazing though. Hopefully more promotions are put up by CubedHost, although I can't see them needing to since I'm sure they have loyal customers with them. Always checking my e-mail to see if I got a promotional deal of some sort.
Website - 10/10
Has everything you would ever need. I do think the website design is a bit simple, but I think simple is sometimes better. Not much to say about this part since I don't really rate website for what I'm looking for a in a server. As long as it advertises what I need to know, and I can find what I need to find (like support ticket system, my server controls, etc), I think it's done what it was intended to do.
Up-time - 10/10
Never had the server go down. Only time it went down was because of a routine maintenance server restart, or if I tinkered with something improperly. The backup system they provide is always there in case a server goes down or something goes wrong-- But overall, the server host is very stable.
Thank you for such a detailed and thorough review! We certainly love getting feedback from our customers, and knowing about areas we can improve at.
It seems like the big concern here is price. We do understand that getting a good deal is important. Over the past year or so, we've actually dropped our prices considerably (down from $16/GB originally), and we hope to continue to do so again in the future. What's important about dropping our price is being able to constantly maintain the high-quality level of customer service, support, and premium features that CubedHost clients have come to expect. As you can imagine, these all cost a considerable amount of money to provide. Everything from the additional hardware for the backup system (which nobody else has at this point), to the choice of locations, and even employing the best of the best staff and support team. Our staff and support team is something we take great pride in. Our team never fails to provide high quality, detailed, and of course timely support ticket responses.
Thank you again for taking the time to review us. I will certainly pass along this great review to our team.
-Sakabra
They are as my server uses it.
Greatest host out there! 1 GB is only 12$ a month, and unlimited slots for any server! Always have someone on to help you in live chat! I love it so much. Thanks CubedHost!
Hi Sakabra!
Thanks for the awesome review. We'll keep working on improving our service and hopefully lowering our prices a bit more is an option in the future.
Hi motrox!
Indeed they are! We have both CraftBukkit 1.8 and Spigot 1.8 available in our control panel and they're both kept up-to-date on an hourly basis.
Hey NewtINC!
Thanks! I'm glad to hear you're enjoying the service. One of our primary goals right now is to expand our live chat availability to ensure that we've got someone available to help you one-on-one at any hour. If you ever need anything, please don't hesitate to get in touch. We're always here to help.
Going to have to disagree with people saying they have excellent support. First problem, happened as soon as I purchased: server would not save to disk, meaning the server would crash then rollback every 6 hours or so. Sent multiple tickets, all saying I should schedule automatic restarts, which I was already doing, or even to buy more RAM. After about 5 or so tickets, the matter was "escalated" and the CEO looked at it. He admitted to me their config files were wrong. He said running /save-all or /save-on would run /list due to an error on their part. After 2 weeks of this happening, and losing most of my player base, he did not even offer a refund or some form of compensation. Only after sending another ticket was I given a free week of hosting.
After this, I decided to stick with them for whatever reason. Probably because the server wasn't laggy and I had no more problems.
A few days ago, I started getting lag issues. I sent a ticket, and got a reply from "Joseph G." Basically he told me to restart every 12 hours instead of 24 and install clearlagg, even though I have been running the server with 24 hour restarts and no clearlagg for over 2 months with no lag. Bare in mind this was a sudden change, not gradual, and my playerbase did not suddenly increase. No plugin changes were made either. After responding to this ticket I waited around 5 hours for a reply before growing impatient and visiting their live chat where I encountered the same Joseph G. He offered no investigation or support except running a timings report, and was incredibly rude to me. An excerpt can be found below:
Fair enough I was telling him what to do and wasn't doing what he told me, but I still deserve to be treated with some form of respect. Eventually I get "banned", I presume permanently, from the live support for "not listening to advice" (see image link). Since when am I obliged to take your advice? I have a right not to if I don't want to. If he didn't want to answer my questions he could have just said he didn't want to, instead of banning me from a method of customer support. Last time I checked, this is not the way to treat a loyal customer who is not being rude or trolling.
http://imgur.com/UUIk9dL.png
I know you guys don't check this often but I'm afraid if I send another ticket I will get this guy again. I don't want the hassle of moving hosts, you guys seem to provide decent hosting. Just the support has been lacking.
Hi rocketpig3,
It's disappointing to hear this. I do recall the issue we looked into with you a few months back in regards to your server's world not saving to the disk. It was extremely isolated and only affected a very small number of users, including yourself. I'm sorry that you feel the compensation you were given was inadequate. We typically provide compensation for any time lost due to issues on our end without needing to ask, but in this case I believe you asked before I was able to get to your account. The compensation we provided was based on how much time we believe you lost and if that wasn't an appropriate amount and you feel you lost more time than you were credited for, I do apologize. I would be more than happy to credit you appropriately.
One of our foremost missions here is to ensure that we're providing the highest quality support for your server. That's not fluff, I personally wake up every day, go into the office, and make it my goal to find ways to continually improve our service, whether that's our server performance, control panel, pricing, or our support. I agree that Joe could have handled this situation better and I will discuss this incident with him. It's important that our team not only provide helpful advice and assistance, but do so in a kind and understanding manner. Joe is a great support rep and we have a lot of clients who've received awesome support from him since he joined our team. I think maybe the chat just started out on the wrong foot.
In regards to the overall issue of your server lagging, I've followed up with your ticket so that we can get some more information about the issue as the source of the problem doesn't appear to be immediately recognizable. I look forward to helping you get this issue resolved.
If you have any further questions or concerns, please don't hesitate to let us know. We can only improve if you let us know what needs to change
All the best,
Justin Head
Owner / Chief Operating Officer
[email protected]
Hi, thanks for your response. I have responded to your ticket. I would not say we got off on the wrong foot, I'd say his attitude was not one appropriate for customer service.
RocketPig,
I'm going to call this one a possible language usage error. While I can see where you would think he was being rude to you, I believe he might have been trying to establish that he has a proven track record and knowledge of the system. While I do believe your chat assistant might have phrased it differently (which comes with ongoing customer service experience training), I don't think he was trying to be rude. He should have noted that he would follow up on your issue, while requesting that you attempt his solution of 12 hour restarts. Which is likely what he intended to do (hopefully). You are a customer, and that does deserve respect. However, after reading your chat log - I didn't really see you give any respect either. No offense, but a kind word sways the tips of a thousand swords and all that. He wasn't even actually rude to you - he asked you to follow his advice, you kept fighting. If you followed it, and then came back and said "nope, still having the same problem - can you PLEASE (note...the please) elevate - and he kept fighting with you on it - I can understand. Rude usually involves ignorant people using nasty language and insulting your intelligence outright. For gods sake, he even used the word "reasonable". So while I see your case for asking for elevation, I don't see the rude behavior you were speaking of. I see a customer service agent who wants to do his job, and has a list of solutions he wants you to try before he takes it up a tier. From the chat, it sounds like he asked you to restart the server the day before (every 12 hours) and you didn't. .You didn't ask for an elevation, you asked for proper investigation. That's your right, and I believe your issue deserved it (and in the end, it got it).
On the flip side, Rocketpig did say that everything was the same, and the chat agent didn't outright offer to elevate it. Possibly a training issue?
On a third side of a two sided coin, Justin - I want to applaud you for constantly working to serve your customers better. Can you do me a favor and shoot me a price list via PM? I have a server for two little people and me that I am searching for a new host (my last hosting experience was amazing, but they had a giant issue sneak in, destroy all their servers, and then sneak out).
Eric
Hi Eric,
Thank you for your input, I appreciate the kind words and the possible explanations you provided. Joe's first step was ensuring that the server was restarted often enough, as that's one of the most common ways to combat lag due to memory leaks, etc. After that, our agents are trained to work through other various common troubleshooting steps to try to determine the exact issue that might be at play
The ticket that rocketpig3 was referring to was indeed submitted prior to his chat and had not been addressed yet, perhaps due to a gap in our agents' schedules during that time. Typically live chat is best utilized for small issues such as plugin configuration errors, crashes, etc. Lag can be complex to sort out as there are a million different factors to be taken into account. As it turns out, we found the primary cause of the lag affecting rocketpig3's server was due to his location in relation to the server and varying connections among players. This produced a difficult to track down type of lag that took quite a bit of investigating to confirm - that is, to confirm nothing on the server itself was causing it - and to ensure that no other factors were affecting performance; it certainly could not have been addressed in full during a chat. With that said, there's absolutely nothing wrong with starting the investigation process via live chat. Our agents have been instructed to note these types of requests and details in an applicable ticket so that the rest of our team may look into it more thoroughly.
In regards to your request for pricing, we offer two lines of Minecraft server hosting: Budget and Premium. Our Budget servers run between $6 - 8 per GB per month, whereas our Premium servers run $12 per GB per month. You can view the differences between the two here. Naturally, our Premium servers boast better performance, one-click modpack installation and updates, more in-depth support, 7 global locations, automated nightly backups, and more. I would encourage you to take a moment and chat with our sales team via live chat or ticket if you have any questions. I've PM'd you a promo code to get you started
Regards,
Justin Head
Owner / Chief Operating Officer
[email protected]
Going to have to disagree with you. His tone felt patronising to me, and although I did not listen to what he was telling me I feel that I did nothing which validated me being banned from the livechat. It's the company's job to help the customer and unless they are being extremely rude, threatening, unreasonable etc, there is no justification for denying them access to a means of customer support.
I may be wrong but I feel it was rude of him to ban me from the livechat.
Justin, I appreciate all the quick ticket responses since this incident, you're most likely right in saying that it's a location issue, even though I was once able to run a TPS of 13 (not reproducible). Only few players get lag on the server these days. Even my lag has died down in the past day or two.
Hi there NorbertM,
Hmm, it sounds like there might be more to this story. Do you know which agent(s) you spoke with when this happened?
I'd like to look into the incident. Please feel free to email me at [email protected].
Hi Hayneseyy!
Thanks for the kind words, I'm really glad you've had such a great experience with us. We're always working to improve our service, so please let us know if you have any suggestions or comments. You can get in touch with us via email at [email protected] or [email protected]. We read every email individually
Best regards,
Justin Head
Owner / Chief Operating Officer
Get These People for Your Server Needs! Now!
I just started my first server, before this I had just set up local servers using MinecraftEdu. I wasn't sure what I was getting into, but CubedHost has made it a painless and great learning experience. They have never failed to answer my questions/emails quickly and thoroughly--and been nice about it! They listened (really listened) to what I wanted to do and then explained how we could make it happen. Let me say one word...CAULDRON! Forge Mods living peacefully with Bukkit Plugins. I have had a HUGE learning curve with this process but the professionals at Cubed Host are still providing customer service above and beyond what I expected. You cannot go wrong with CubedHost.
Please check my tickets. I got MaxMind fraud notification again on my service request.
Thank you.
I am a little confused about the difference between Budget Minecraft and just a regular Minecraft server on cubedhost. I don't know the difference so I can't get my server yet until I find out what I need. Budget Minecraft may not have something I need even though I know it is cheaper.
Cubedhost is very good server host and I very much liked my time with the server I had. I recently canceled my subscription to a Cubedhost server because me and my friends do not play Minecraft much recently. When I do get around to playing the game again I will 100% be using a Cubedhost server.
An amazing host with such great support. Always trying to help the gaming community with their partnerships this company really cares.
Hey KyanG7!
Thanks so much for your kind words. We love our partners - we wouldn't be here today without them - and we love helping their fans start new, easy to use and affordable servers. Our team is dedicated to making sure you have the best Minecraft server hosting experience possible.
Let us know if there's anything we can do to help