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So I ordered from these guys today. Seems like over time they have become a very bad company. I ordered 1 3gig advance server and didnt get it withing 2 hours. I wrote to support and asked for a refund - no answer. In the meantime I bought a 3.5 gig normal server. Again 2 hours no server. So I go to login a little later in the day and guess what? I can't login. I try to get an email sent to my email but no email arrive or anything. I am now locked out of my account. I go ahead and write to support about this issue. That was now 10 or so hours ago and I am still not able to login and I am not getting answer from support. Oh god why did I choose this unporfessional host? If I don't get answer from support or accest to my account before the day ends I will be forced to use paypals protection against this kind of thing since charging back in this case is totally fair.
Sounds like you had an issue regarding email deliverability. There is sometimes a delay in accepting orders due to fraud checks. Assuming you passed any verification your order would have been accepted.