I don't usually post complaints about online services, because it takes time and some issues are resolved within a day or so.. and nothing recurring.
I figured I'd do other customers a favor and give them facts about Simply Digital Hosting the "No B-S Server Provider".
I would like to warn others to stay away from this company.
First of, they don't offer refunds for any MC Servers. *Found out about it till it's too late*, second of all the server lags constantly and disconnects us. Lastly, the customer service is like talking to a 9 year old. Not only that he/she argues with the customers, he/she also protest any of the issue that we're having their fault. They blamed technic's end.. blamed my connection, and blamed others for having these server attacks.
If you're new to this or looking for a reliable server... please stay away from Simply Digital Hosting.
I don't usually post complaints about online services, because it takes time and some issues are resolved within a day or so.. and nothing recurring.
I figured I'd do other customers a favor and give them facts about Simply Digital Hosting the "No B-S Server Provider".
I would like to warn others to stay away from this company.
First of, they don't offer refunds for any MC Servers. *Found out about it till it's too late*, second of all the server lags constantly and disconnects us. Lastly, the customer service is like talking to a 9 year old. Not only that he/she argues with the customers, he/she also protest any of the issue that we're having their fault. They blamed technic's end.. blamed my connection, and blamed others for having these server attacks.
If you're new to this or looking for a reliable server... please stay away from Simply Digital Hosting.
Ok Let Me Be honest I own A server from then and they are very helpful.They have staff that will help me too my standards. I pay Over 60 a month with this server and it has been help ever since. They work very nice with there customers.
i find it immature and ignorant of you to blame them for your issues. The downtime was because of me personally. We have been DDOS : http://en.wikipedia.org/wiki/Denial-of-service_attack That Is what the term of DDOS means. Since that node got ddos'd it hit everyones. I personally apolgize for this it was my fault. And referring to how bad there Customer service is. They respond asap [as soon as possible] and they will keep helping until its fixed. I had some errors. I dealt with plugins wrong he instantly brought in a help. There servers do not lag it again was the ddos.
I proudly Own ParadisePvP.org From Them and i will keep to It
any questions ask me on there
Ok Let Me Be honest I own A server from then and they are very helpful.They have staff that will help me too my standards. I pay Over 60 a month with this server and it has been help ever since. They work very nice with there customers.
i find it immature and ignorant of you to blame them for your issues. The downtime was because of me personally. We have been DDOS : http://en.wikipedia....-service_attack That Is what the term of DDOS means. Since that node got ddos'd it hit everyones. I personally apolgize for this it was my fault. And referring to how bad there Customer service is. They respond asap [as soon as possible] and they will keep helping until its fixed. I had some errors. I dealt with plugins wrong he instantly brought in a help. There servers do not lag it again was the ddos.
I proudly Own ParadisePvP.org From Them and i will keep to It
any questions ask me on there
That's great that you're having good experience with them. I'm just sharing my experience with them, that is all. I don't pay them 60/month. That could be why I've had bad experience. I am plainly, letting other folks know about my experience. The DDOS attack is just the last blow. Have had many instances that happened before that, which I have let go but this one was the last blow. I have summarized what went down, I didn't go into the little details.
I was asked to give them a rating and this is it. I'm sorry if you look @ it as being immature. Again, I'm voicing my experience with them and this was it.
That's great that you're having good experience with them. I'm just sharing my experience with them, that is all. I don't pay them 60/month. That could be why I've had bad experience. I am plainly, letting other folks know about my experience. The DDOS attack is just the last blow. Have had many instances that happened before that, which I have let go but this one was the last blow. I have summarized what went down, I didn't go into the little details.
I was asked to give them a rating and this is it. I'm sorry if you look @ it as being immature. Again, I'm voicing my experience with them and this was it.
That's great that you're having good experience with them. I'm just sharing my experience with them, that is all. I don't pay them 60/month. That could be why I've had bad experience. I am plainly, letting other folks know about my experience. The DDOS attack is just the last blow. Have had many instances that happened before that, which I have let go but this one was the last blow. I have summarized what went down, I didn't go into the little details.
I was asked to give them a rating and this is it. I'm sorry if you look @ it as being immature. Again, I'm voicing my experience with them and this was it.
If this was ur voice / opion then say that ur saying they are which they are not. U were too stubborn to work with them. i rate them 10 outta 10
If this was ur voice / opion then say that ur saying they are which they are not. U were too stubborn to work with them. i rate them 10 outta 10
Not stubborn, I tried to work with them. I even did the research on my own and told the rep how to do it and he/she did it, and it worked. And no need to keep calling ppl names, just because they don't agree with your company. It makes you and the company you're rooting for look bad. All I'm trying to do is warn people. After all, this is an advertisement - and me and my friends are not very happy customers.
Mmm... I'm not much of a talker so let me get to the point. This was my first time renting a minecraft server and so far my experience was very good. Currently my server is running the "FTB Direwolf modpack" with the "Minecraft 24" plan ($18 per month). I've never experienced much lag myself and each of my players have reported they've recived either no or little lag (Around the world). I've had numerous times where I've messed up the server and each time I opened a ticket I was responded with someone fixing the issue. I do recommend them for anyone who want's to rent a server and I certainly will continue my service with them. (I already payed for another month.)
P.S.
I've also open'd up a forum and registered a domain with them.
Majority of the time, they are fine. The only time we have problems is during patch, and when they had the DDOS attack that went on for over 4 days of us not being able to play on the server. Then again today because tekkit released patch 6.1 so the server was unable to play on. Also, the person who I've been talking to, would ask me to do it myself.. the backing up and going on filezilla to update the server, and updating everything myself. Knowing that I have no experience in doing so. I can only research things and follow a step by step instruction but other than that, I am a new Minecraft player, and we thought by getting a "reliable" server that we pay... we will be provided by a service with a 99% uptime. That's not the case with this company, all we've got was headache. I asked to speak with a different representative because I didn't think he was much of a help and he refused to let me send an e-mail to a different rep.
We've have had at least 5 complaints about the server, and majority of the time they would always blame technic and it's mods. He even suggested that I should talk to their moderators so they could fix this issue. The first time, it happened I did... and they told me it's the server provider. So I told him again and with much persistant and annoyance... he finally fixed it and it worked.. after 2 weeks of having problems.
At first, they gave us a vanilla minecraft but signed up for tekkit lite. Then, we realized 2 weeks after getting the server that they gave us the wrong one. And blamed technic about it. When in fact, he forgot to "install the mods needed to play tekkit". So we let that go.
Then tonight, we asked him what's going on and he replied something I didn't recognize or comprehend, so I asked him that I don't understand and if he can give us an ETA on when the server would come back on. And he kept insisting that it's not their fault again, that i should contact technic. To make it short, he called me ignorant for not understanding what he's talking about.
Majority of the time, they are fine. The only time we have problems is during patch, and when they had the DDOS attack that went on for over 4 days of us not being able to play on the server. Then again today because tekkit released patch 6.1 so the server was unable to play on. Also, the person who I've been talking to, would ask me to do it myself.. the backing up and going on filezilla to update the server, and updating everything myself. Knowing that I have no experience in doing so. I can only research things and follow a step by step instruction but other than that, I am a new Minecraft player, and we thought by getting a "reliable" server that we pay... we will be provided by a service with a 99% uptime. That's not the case with this company, all we've got was headache. I asked to speak with a different representative because I didn't think he was much of a help and he refused to let me send an e-mail to a different rep.
We've have had at least 5 complaints about the server, and majority of the time they would always blame technic and it's mods. He even suggested that I should talk to their moderators so they could fix this issue. The first time, it happened I did... and they told me it's the server provider. So I told him again and with much persistant and annoyance... he finally fixed it and it worked.. after 2 weeks of having problems.
At first, they gave us a vanilla minecraft but signed up for tekkit lite. Then, we realized 2 weeks after getting the server that they gave us the wrong one. And blamed technic about it. When in fact, he forgot to "install the mods needed to play tekkit". So we let that go.
Then tonight, we asked him what's going on and he replied something I didn't recognize or comprehend, so I asked him that I don't understand and if he can give us an ETA on when the server would come back on. And he kept insisting that it's not their fault again, that i should contact technic. To make it short, he called me ignorant for not understanding what he's talking about.
To an extent this is true, but you were refunded due to your treatment towards our staff. We were willing to explain every step to get what you needed, but you kept screaming and yelling and immediately dis-regarded everything to tell us to "just fix it".
While being professional and doing our best for great service, we also try to educate our customers to be better as well. In this case your server got messed up due to a tekkit lite server mod update. We told you what you could do and were willing to walk you through it so you could learn as well. We also needed you to restore a backup as we were not aware of what time you needed to restore from, and doing that was a simple button press in your minecraft panel. You asked us how you could fix it while we were telling you how to do so,
For a DDOS attack, that was not 4 days. Most of that time was an error on the server. As for the vanilla issue, we had a bug that is long fixed which didn't switch the panel to use the correct JAR on setup. The mods are automatically downloaded from their respective websites' and something apparently was not included in the install off Tekkit's website.
As for this latest incident, you were yelling and screaming at our support. You were refusing to listen to what we were saying, even though we were trying to help you. I apologize for the insults that were said by our support staff, but you were starting to frustrate our support and with the verbal insults, threats, and plain screaming we decided to refund you to find a better provider for your needs who would be willing to take that verbal abuse.
Thank You and good luck finding your provider!
Rollback Post to RevisionRollBack
I am a representative of Simply Digital Hosting LLC -- Providing Hosting Services since 2011. -- Website
Skype: simplydigitalhosting
To an extent this is true, but you were refunded due to your treatment towards our staff. We were willing to explain every step to get what you needed, but you kept screaming and yelling and immediately dis-regarded everything to tell us to "just fix it".
While being professional and doing our best for great service, we also try to educate our customers to be better as well. In this case your server got messed up due to a tekkit lite server mod update. We told you what you could do and were willing to walk you through it so you could learn as well. We also needed you to restore a backup as we were not aware of what time you needed to restore from, and doing that was a simple button press in your minecraft panel. You asked us how you could fix it while we were telling you how to do so,
For a DDOS attack, that was not 4 days. Most of that time was an error on the server. As for the vanilla issue, we had a bug that is long fixed which didn't switch the panel to use the correct JAR on setup. The mods are automatically downloaded from their respective websites' and something apparently was not included in the install off Tekkit's website.
As for this latest incident, you were yelling and screaming at our support. You were refusing to listen to what we were saying, even though we were trying to help you. I apologize for the insults that were said by our support staff, but you were starting to frustrate our support and with the verbal insults, threats, and plain screaming we decided to refund you to find a better provider for your needs who would be willing to take that verbal abuse.
Thank You and good luck finding your provider!
Technically, I did not yell at you. If you call it screaming. I call it frustration. We never spoke, the conversation was through text on skype. So no screaming or yelling occured. Your customers were frustrated and asked to speak with a different representative, and you declined that. So yes, we were frustrated. We both insulted eachother for which they happened because you refused to let us talk to another rep. You understand, why your customers talk back the way they do? It's your incapabilities to admit to your mistakes, and constant blaming others for YOUR lack of service.
And yes, it was over 4 days. Please do not lie, to make yourself and your company look less incapable.
The first time you blamed Technic, I did my part and went on their forums and spent 2 days of my OWN time to do research and ask them on IRC. Then I went back to you, and you admitted you "forgot" to add some mods and whatnot, two weeks after you told us it's technic's fault. I don't know why you told us to do it on our own when it took you less than 5 mins to "fix it"? The "threats, and being completely less cooperative towards your company was the outcome of your poor service.
To be honest, the point is, I'm sure anybody with the right sense would understand that sometimes there will be some problem with their providers. And I do understand that. But there were over 5 complaints from us. Do you understand why we were unhappy?
And for the record, there were no "refusing to listen". I have asked you over a million times that what you were explaining was not making any sense to me. And did you listen to me? Nope you kept on going on and on about all the technicalities of why you can't help us and to do it ourselves. When you are getting paid to provide us with less of a headache service. You were told that, we are not that great with how to do all the things you were asking us to do, and you asked me why is it hard for me to understand what you are explaining, pretty much calling your customer stupid. You call that professional?
And yes, thank you for the luck. Found one, no problem so far.
Technically, I did not yell at you. If you call it screaming. I call it frustration. We never spoke, the conversation was through text on skype. So no screaming or yelling occured. Your customers were frustrated and asked to speak with a different representative, and you declined that. So yes, we were frustrated. We both insulted eachother for which they happened because you refused to let us talk to another rep. You understand, why your customers talk back the way they do? It's your incapabilities to admit to your mistakes, and constant blaming others for YOUR lack of service.
And yes, it was over 4 days. Please do not lie, to make yourself and your company look less incapable.
The first time you blamed Technic, I did my part and went on their forums and spent 2 days of my OWN time to do research and ask them on IRC. Then I went back to you, and you admitted you "forgot" to add some mods and whatnot, two weeks after you told us it's technic's fault. I don't know why you told us to do it on our own when it took you less than 5 mins to "fix it"? The "threats, and being completely less cooperative towards your company was the outcome of your poor service.
To be honest, the point is, I'm sure anybody with the right sense would understand that sometimes there will be some problem with their providers. And I do understand that. But there were over 5 complaints from us. Do you understand why we were unhappy?
And for the record, there were no "refusing to listen". I have asked you over a million times that what you were explaining was not making any sense to me. And did you listen to me? Nope you kept on going on and on about all the technicalities of why you can't help us and to do it ourselves. When you are getting paid to provide us with less of a headache service. You were told that, we are not that great with how to do all the things you were asking us to do, and you asked me why is it hard for me to understand what you are explaining, pretty much calling your customer stupid. You call that professional?
And yes, thank you for the luck. Found one, no problem so far.
Well truthfully, it is a general rule of thumb that all caps in a text chat is screaming in real life, so we do consider it screaming. We declined speaking with anyone else as you refused to tell why or what you wanted to ask said person. As for your research, it is pretty simple. The mod was the latest stock from the download site and apparently did not include what you were wanting, thus why it needed to be added. It is an automated process which I had explained to you.
There is no need for threats no matter how irritated or frustrated you are getting, especially threatening to sue our company for high blood pressure due to you getting upset. That is taken as a serious legal threat even though I don't see it happening.
For the downtime, I never said it wasn't 4-5 days. I said it wasn't a 4-5 day DDOS. The majority downtime was due to a JAR mis-configuration/file corruption that was fixed with a mod re-install via our panel. I have no reason to lie, as it just is a poor decision and the truth always comes out one way or another, so it is pointless to do so..
As for not making sense, we tried to simplify explanations, but you actually just refused to listen no matter what was said. We would have been more than willing to break all the technical information down and explain/teach if needed but you disregarded it immediately, started yelling and told us to just "fix it" when there was steps you needed to take yourself to complete the needed restore which we attempted to explain.
As for paying for a less headache of a service, we do simplify things a lot as it can be more complex than it was with a VPS-based service. But we are merely hosting, with basic management/tasks. We don't offer free full management to do everything for you so you don't have to learn as much or at all.
I do apologize for the issues you did encounter even though some of them were due to outside parties, and hope you enjoy your server regardless of who its with .
You were told why we wanted to speak with a different rep. You were told, we were not happy with how you were treating us, and we felt like you were not understanding what we were trying to say. But you said, the person was offline, so we then asked for their e-mail so we can submit a complaint. And you said, no need, I am the owner. So yes, talking to you was like talking to a brick wall. Hence why all the frustration.
The fact is, if I needed to be schooled, I woulda done it my own way like how I pointed out that you forgot to install mods. But, most of the time, I just wanted an easy fix ( due to rl lack of time on pc at that moment etc) and you fixed some after threats and took less than 5 mins. Than telling me and talking down to me for over 30 mins. Your lack of social skills, and lack of being professional, and you provoking your customers led them to all the threats and how you were treated. You need to understand that if you deal with customers YOU are NEVER right. You never disrespects your customer, and you never treat them like they are lower than you, just because they are not understanding your terms. You own the business therefore, be understanding and tend to your customer's need.
I am done, talking to you, all I have to say to other soon-to-be server owner; who does not know much about the whole process of setting it up and maintaining servers. Stay away from Simply Digital Hosting, as they will not help you fix the issue that will take 2 mins, instead give you the headache of blaming other means, and expecting you to do it yourself. Please look elsewhere.
Simply Digital Hosting is not a newb friendly hosting provider!
So your blaming the Host because you got DDOSED? What is this kindergarten? Hosting is getting a "Virtual Computer". It isn't their fault that the connection was being DDOSED, That's out of ANY host's control. If you are this mistaken for what hosting is, please "google" before you screech. I have been testing servers from many hosts on this forum, and this is the most stupid argument I have seen yet... I might be interested in buying from these guys just to spite you. Good Day, also from the sounds of the other reviews, you probably weren't the kindest of the bunch.
I attempted to contact Simply Digital Hosting with some questions on their service before committing to it-- three times. Twice via their Skype contact, and once via their email; I have still not received any response. I was excited about this company at first, but now, it seems that if any problems were to arise, that it would take too long to fix them. I will give them one more day to respond before I begin looking elsewhere.
I attempted to contact Simply Digital Hosting with some questions on their service before committing to it-- three times. Twice via their Skype contact, and once via their email; I have still not received any response. I was excited about this company at first, but now, it seems that if any problems were to arise, that it would take too long to fix them. I will give them one more day to respond before I begin looking elsewhere.
Sorry about your email getting overlooked, We have had a response sent. As for Skype, which Skype did you try to contact?
Rollback Post to RevisionRollBack
I am a representative of Simply Digital Hosting LLC -- Providing Hosting Services since 2011. -- Website
Skype: simplydigitalhosting
Sorry about your email getting overlooked, We have had a response sent. As for Skype, which Skype did you try to contact?
I have tried the Skype contact under 'System Administration/Support/Sales/Billing', as well as the 24/7 support team Skype and Google contacts. Past that I have tried emailing the sales questions email to no avail (I still have not received a response.). I have already moved on to another service. However, I hope that these issues are fixed for your future potential server customers.
I have tried the Skype contact under 'System Administration/Support/Sales/Billing', as well as the 24/7 support team Skype and Google contacts. Past that I have tried emailing the sales questions email to no avail (I still have not received a response.). I have already moved on to another service. However, I hope that these issues are fixed for your future potential server customers.
You need to message the skype name in my signature to get a response on skype. As for sales email, We will look into what happened there. We have updated the apparent incorrect information on our contact page as well.
Good Luck.
Rollback Post to RevisionRollBack
I am a representative of Simply Digital Hosting LLC -- Providing Hosting Services since 2011. -- Website
Skype: simplydigitalhosting
this looks amazing! i have been looking for a good host. i have a question though. how much ram is recommended for a voltz server with 3-5 people? (not willing to pay too much, i am hoping about $12 worth...) please respond. thank you!
this looks amazing! i have been looking for a good host. i have a question though. how much ram is recommended for a voltz server with 3-5 people? (not willing to pay too much, i am hoping about $12 worth...) please respond. thank you!
Unfortunately due to Voltz being forge based, I would say about 1.5 GB of RAM, maybe even 2 GB. We sell at $12 a GB, so that would be $18 for 1.5 GB and $24 for 2 GB.
Rollback Post to RevisionRollBack
I am a representative of Simply Digital Hosting LLC -- Providing Hosting Services since 2011. -- Website
Skype: simplydigitalhosting
When I choose checkout with the minecraft 6 plan in my cart your website says this:
Opps! It seems you selected Vanilla (No Mods). This mod will not run well or at all with the package you have chosen. Please select a different mod or go back and choose a different package.
When I choose checkout with the minecraft 6 plan in my cart your website says this:
Opps! It seems you selected Vanilla (No Mods). This mod will not run well or at all with the package you have chosen. Please select a different mod or go back and choose a different package.
Thank You.
Help!
Thank you for reporting this. This bug has been caught and resolved.
Rollback Post to RevisionRollBack
I am a representative of Simply Digital Hosting LLC -- Providing Hosting Services since 2011. -- Website
Skype: simplydigitalhosting
I figured I'd do other customers a favor and give them facts about Simply Digital Hosting the "No B-S Server Provider".
I would like to warn others to stay away from this company.
First of, they don't offer refunds for any MC Servers. *Found out about it till it's too late*, second of all the server lags constantly and disconnects us. Lastly, the customer service is like talking to a 9 year old. Not only that he/she argues with the customers, he/she also protest any of the issue that we're having their fault. They blamed technic's end.. blamed my connection, and blamed others for having these server attacks.
If you're new to this or looking for a reliable server... please stay away from Simply Digital Hosting.
Ok Let Me Be honest I own A server from then and they are very helpful.They have staff that will help me too my standards. I pay Over 60 a month with this server and it has been help ever since. They work very nice with there customers.
i find it immature and ignorant of you to blame them for your issues. The downtime was because of me personally. We have been DDOS : http://en.wikipedia.org/wiki/Denial-of-service_attack That Is what the term of DDOS means. Since that node got ddos'd it hit everyones. I personally apolgize for this it was my fault. And referring to how bad there Customer service is. They respond asap [as soon as possible] and they will keep helping until its fixed. I had some errors. I dealt with plugins wrong he instantly brought in a help. There servers do not lag it again was the ddos.
I proudly Own ParadisePvP.org From Them and i will keep to It
any questions ask me on there
That's great that you're having good experience with them. I'm just sharing my experience with them, that is all. I don't pay them 60/month. That could be why I've had bad experience. I am plainly, letting other folks know about my experience. The DDOS attack is just the last blow. Have had many instances that happened before that, which I have let go but this one was the last blow. I have summarized what went down, I didn't go into the little details.
I was asked to give them a rating and this is it. I'm sorry if you look @ it as being immature. Again, I'm voicing my experience with them and this was it.
Not stubborn, I tried to work with them. I even did the research on my own and told the rep how to do it and he/she did it, and it worked. And no need to keep calling ppl names, just because they don't agree with your company. It makes you and the company you're rooting for look bad. All I'm trying to do is warn people. After all, this is an advertisement - and me and my friends are not very happy customers.
P.S.
I've also open'd up a forum and registered a domain with them.
http://www.youtube.com/user/miguelsz2
We've have had at least 5 complaints about the server, and majority of the time they would always blame technic and it's mods. He even suggested that I should talk to their moderators so they could fix this issue. The first time, it happened I did... and they told me it's the server provider. So I told him again and with much persistant and annoyance... he finally fixed it and it worked.. after 2 weeks of having problems.
At first, they gave us a vanilla minecraft but signed up for tekkit lite. Then, we realized 2 weeks after getting the server that they gave us the wrong one. And blamed technic about it. When in fact, he forgot to "install the mods needed to play tekkit". So we let that go.
Then tonight, we asked him what's going on and he replied something I didn't recognize or comprehend, so I asked him that I don't understand and if he can give us an ETA on when the server would come back on. And he kept insisting that it's not their fault again, that i should contact technic. To make it short, he called me ignorant for not understanding what he's talking about.
To an extent this is true, but you were refunded due to your treatment towards our staff. We were willing to explain every step to get what you needed, but you kept screaming and yelling and immediately dis-regarded everything to tell us to "just fix it".
While being professional and doing our best for great service, we also try to educate our customers to be better as well. In this case your server got messed up due to a tekkit lite server mod update. We told you what you could do and were willing to walk you through it so you could learn as well. We also needed you to restore a backup as we were not aware of what time you needed to restore from, and doing that was a simple button press in your minecraft panel. You asked us how you could fix it while we were telling you how to do so,
For a DDOS attack, that was not 4 days. Most of that time was an error on the server. As for the vanilla issue, we had a bug that is long fixed which didn't switch the panel to use the correct JAR on setup. The mods are automatically downloaded from their respective websites' and something apparently was not included in the install off Tekkit's website.
As for this latest incident, you were yelling and screaming at our support. You were refusing to listen to what we were saying, even though we were trying to help you. I apologize for the insults that were said by our support staff, but you were starting to frustrate our support and with the verbal insults, threats, and plain screaming we decided to refund you to find a better provider for your needs who would be willing to take that verbal abuse.
Thank You and good luck finding your provider!
Skype: simplydigitalhosting
Technically, I did not yell at you. If you call it screaming. I call it frustration. We never spoke, the conversation was through text on skype. So no screaming or yelling occured. Your customers were frustrated and asked to speak with a different representative, and you declined that. So yes, we were frustrated. We both insulted eachother for which they happened because you refused to let us talk to another rep. You understand, why your customers talk back the way they do? It's your incapabilities to admit to your mistakes, and constant blaming others for YOUR lack of service.
And yes, it was over 4 days. Please do not lie, to make yourself and your company look less incapable.
The first time you blamed Technic, I did my part and went on their forums and spent 2 days of my OWN time to do research and ask them on IRC. Then I went back to you, and you admitted you "forgot" to add some mods and whatnot, two weeks after you told us it's technic's fault. I don't know why you told us to do it on our own when it took you less than 5 mins to "fix it"? The "threats, and being completely less cooperative towards your company was the outcome of your poor service.
To be honest, the point is, I'm sure anybody with the right sense would understand that sometimes there will be some problem with their providers. And I do understand that. But there were over 5 complaints from us. Do you understand why we were unhappy?
And for the record, there were no "refusing to listen". I have asked you over a million times that what you were explaining was not making any sense to me. And did you listen to me? Nope you kept on going on and on about all the technicalities of why you can't help us and to do it ourselves. When you are getting paid to provide us with less of a headache service. You were told that, we are not that great with how to do all the things you were asking us to do, and you asked me why is it hard for me to understand what you are explaining, pretty much calling your customer stupid. You call that professional?
And yes, thank you for the luck. Found one, no problem so far.
Well truthfully, it is a general rule of thumb that all caps in a text chat is screaming in real life, so we do consider it screaming. We declined speaking with anyone else as you refused to tell why or what you wanted to ask said person. As for your research, it is pretty simple. The mod was the latest stock from the download site and apparently did not include what you were wanting, thus why it needed to be added. It is an automated process which I had explained to you.
There is no need for threats no matter how irritated or frustrated you are getting, especially threatening to sue our company for high blood pressure due to you getting upset. That is taken as a serious legal threat even though I don't see it happening.
For the downtime, I never said it wasn't 4-5 days. I said it wasn't a 4-5 day DDOS. The majority downtime was due to a JAR mis-configuration/file corruption that was fixed with a mod re-install via our panel. I have no reason to lie, as it just is a poor decision and the truth always comes out one way or another, so it is pointless to do so..
As for not making sense, we tried to simplify explanations, but you actually just refused to listen no matter what was said. We would have been more than willing to break all the technical information down and explain/teach if needed but you disregarded it immediately, started yelling and told us to just "fix it" when there was steps you needed to take yourself to complete the needed restore which we attempted to explain.
As for paying for a less headache of a service, we do simplify things a lot as it can be more complex than it was with a VPS-based service. But we are merely hosting, with basic management/tasks. We don't offer free full management to do everything for you so you don't have to learn as much or at all.
I do apologize for the issues you did encounter even though some of them were due to outside parties, and hope you enjoy your server regardless of who its with .
Have Fun!
Skype: simplydigitalhosting
The fact is, if I needed to be schooled, I woulda done it my own way like how I pointed out that you forgot to install mods. But, most of the time, I just wanted an easy fix ( due to rl lack of time on pc at that moment etc) and you fixed some after threats and took less than 5 mins. Than telling me and talking down to me for over 30 mins. Your lack of social skills, and lack of being professional, and you provoking your customers led them to all the threats and how you were treated. You need to understand that if you deal with customers YOU are NEVER right. You never disrespects your customer, and you never treat them like they are lower than you, just because they are not understanding your terms. You own the business therefore, be understanding and tend to your customer's need.
I am done, talking to you, all I have to say to other soon-to-be server owner; who does not know much about the whole process of setting it up and maintaining servers. Stay away from Simply Digital Hosting, as they will not help you fix the issue that will take 2 mins, instead give you the headache of blaming other means, and expecting you to do it yourself. Please look elsewhere.
Simply Digital Hosting is not a newb friendly hosting provider!
Sorry about your email getting overlooked, We have had a response sent. As for Skype, which Skype did you try to contact?
Skype: simplydigitalhosting
I have tried the Skype contact under 'System Administration/Support/Sales/Billing', as well as the 24/7 support team Skype and Google contacts. Past that I have tried emailing the sales questions email to no avail (I still have not received a response.). I have already moved on to another service. However, I hope that these issues are fixed for your future potential server customers.
You need to message the skype name in my signature to get a response on skype. As for sales email, We will look into what happened there. We have updated the apparent incorrect information on our contact page as well.
Good Luck.
Skype: simplydigitalhosting
Unfortunately due to Voltz being forge based, I would say about 1.5 GB of RAM, maybe even 2 GB. We sell at $12 a GB, so that would be $18 for 1.5 GB and $24 for 2 GB.
Skype: simplydigitalhosting
Help!
Thank you for reporting this. This bug has been caught and resolved.
Skype: simplydigitalhosting