The Meaning of Life, the Universe, and Everything.
i dunno, its pretty funny. i read minecraft is like the second best selling video game of all time... so... in an evil way, it makes sense for them to avoid direct customer support. i would argue that they might, sometimes, for the lolz, visit the forums and see what people are saying. but they dont interact with us mere mortals... this isnt steam... but check out the laundry lists people post on the official bug reporting site and its easy to imagine why they would shun us.
"baby panda bear head dosnt connect to neck properly"
but to answer your question, therez a parent thread on this site and a page on the store site devoted to suggestions. i think pillager xbows should fire rockets and they should place tnt every time there path is blocked. +1...