To be honest I was unsure about whether or not I would be able to get my old account back but I guess life is full of surprises....
Anyway a little bit of backstory about me. Back in the day I used to watch a lot of YouTubers who happened to play Minecraft. Eleven year old me at the time was very curious and decided to purchase the game. I registered an account with my mom's yahoo account (because yahoo emails were in at that time???) and signed up for it. Pretty much during the year of 2015 is the year when I started drifting away from minecraft as I was getting bored of it. Fast forward many years (Like 2019 ish?) and I really wanted to get back into my old account. Problem was at the time I had no idea what password I used so I tried to change it only to be referred to them basically telling me that the reset password link has been sent to my email. I thought this wouldn't be a problem and tried to login to my mom's account.
Once I tried logging in, yahoo told me that they sent a verification email to my mom's recovery email. Which happened to be an old internet email that we didn't have anymore (because we switched internet providers, so I could not get into that email either as it was deleted). So... that was pretty much a dead end. I was actually thinking about emailing Minecraft Help themselves at the time but didn't know if they would let me in since I couldn't get my Transaction ID. (because the transactions at the time were made by Skrill and the only way I could get that was if I had access to my mom's email. Which like I said, I don't.)
In the same year (2019), I pretty much bit the bullet and bought a new account because I thought at the time I was out of options. I am fast forwarding again to May of this year. I was bored and decided to "hack" into my old minecraft account. I made a list in my iPhone notes? (possibly Google Sheets?) of all of the passwords I used when I was 11-15 years old. Once I had that, I tried every single password in that list and I finally somehow got in. This was great. Just one thing left to do, change that email. I tried doing that but mojang told me I needed to add "verification questions" to my account. Which required them to send the link to this page to my... mom's email. I was back to square one. I lost interest and came back to this in June of this year. I finally said "Screw it, let's just email Minecraft Help and see what happens" and... well... see the conversation for yourself in the attachments. Long story short, Titan helped me change the email without a transaction ID! I had my account back!
This is great in all. But now I have an extra Minecraft account that I don't know what to do with. In all honesty, I might just deactivate the account, give it to a friend, or maybe just abandon the account again. I am unsure.
TLDR: I made a account in 2012 with my mom's yahoo account and abandoned it in 2015. I tried to get it back in 2019 but had to reset my password which required Mojang to send an email to my mom's yahoo account which I couldn't access anymore. In 2021 I managed to guess the password of my account by chance. I wanted to change my email but couldn't do that because I needed to add verification questions which meant Mojang needed to send a link to this through my mom's old email which I couldn't access. I emailed Minecraft Help and this guy named Titan changed the email for me even though I had no transaction ID.
I wanted to share my experience as I thought this might be helpful for other people who might've lost their accounts. I created this thread to share my story and hopefully hear about some others. With that in mind, what's your guy's experiences? Did you also lose your account and got it back somehow? How did you get it back? I would like to know so, if you have any stories feel free to comment on this thread!
Good to see that Mojang did in fact help you in this case. It's really hard to convince them sometimes, especially when the account is worth something Mojang tends to be more careful changing the email adress.
In my case I actually had my account permanently locked (assuming on the response I got each time) but after a while the issue got resolved after 1 year. The reason it got locked is because I went spamming mojang support with the same transaction ID on different emails which caused Mojang support to think it was a compromised account.
Thankfully got it back after a while.
This all happened back in 2018 and I have no clue how it got unlocked, it just got unlocked after I sent a mail they said "your account shouldn't have any issues to log in. (Mojang support is very odd...)
I have such a case, I am in a predicament as to where I am in the following situation (please help me on to what I can do): My parents got divorced in 2017. After this the transaction id is also gone and cant be regained back due to me being on a completely different pc and email since 2017. In 2021, I tried contacting Mojang support on my Minecraft account from 2012 to see if I can get the account email changed, at the time Mojang didn't implement legacy account migration. Shortly after this, like start of 2022, I emailed Minecraft regarding my account and told them everything about the account that I know with the questions they peak:
"
Account Username:
Email Used to Create Account:
Do you have access to this email:
Any other emails you may have had on this account:
City and Country of Account Registration:
Transaction ID from Purchase:
Month and Year of Account Registration:
Date of birth:
"
I put in all the information I know the account except from knowing the transaction Id of course, I mean it has been years since I had access to this information.
Couple months later I am still going back and fourth with Mojang support system and had no recently accomplishment to finding the transaction id, recovering email (which would be IMPOSSIBLE).
Please tell me what I can do to get my old account back, the account name is; Ashy247.
I have such a case, I am in a predicament as to where I am in the following situation (please help me on to what I can do): My parents got divorced in 2017. Parental divorce is quite difficult for a child. In college, we studied the topic of child abuse. I was amazed at how serious this topic is. If you are also studying this topic click for info here and learn more about it. After this the transaction id is also gone and cant be regained back due to me being on a completely different pc and email since 2017. In 2021, I tried contacting Mojang support on my Minecraft account from 2012 to see if I can get the account email changed, at the time Mojang didn't implement legacy account migration. Shortly after this, like start of 2022, I emailed Minecraft regarding my account and told them everything about the account that I know with the questions they peak:
"
Account Username:
Email Used to Create Account:
Do you have access to this email:
Any other emails you may have had on this account:
City and Country of Account Registration:
Transaction ID from Purchase:
Month and Year of Account Registration:
Date of birth:
"
I put in all the information I know the account except from knowing the transaction Id of course, I mean it has been years since I had access to this information.
Couple months later I am still going back and fourth with Mojang support system and had no recently accomplishment to finding the transaction id, recovering email (which would be IMPOSSIBLE).
Please tell me what I can do to get my old account back, the account name is; Ashy247.
One thing this should reinforce is that accessibility (and security) to any e-mail accounts you use to create other accounts should not be taken lightly. Every time I hear of one of these stories (or know of it happening with someone in life) where someone lost access to an account, it almost always comes down to "I lost access to the e-mail account associated with it".
I'm glad it worked out for you, but it's like when someone loses something digital that's important, and finds out the hard way the importance of backing things up. It's a lesson that's sometimes learned the hard way, unfortunately.
I absolutely get why support is often unable to help, or from the user's perspective, "useless" in such cases. You're basically asking them to "trust you" in giving you account data that may or may not be yours. That's very shaky ground, and it's why it doesn't often happen without other forms of "proof".
I cant really offer such proof with only sharing detail in:
"
Account Username:
Email Used to Create Account:
Do you have access to this email:
Any other emails you may have had on this account:
City and Country of Account Registration:
Transaction ID from Purchase:
Month and Year of Account Registration:
Date of birth:
"
Like I know the email created to the account, the birth date, city and country, but I cant access the email due to it being deleted. This doesn't allow me to access any sort of support from the team, this is based on a "trust" but the only information is me telling them what I know.
To be honest I was unsure about whether or not I would be able to get my old account back but I guess life is full of surprises....
Anyway a little bit of backstory about me. Back in the day I used to watch a lot of YouTubers who happened to play Minecraft. Eleven year old me at the time was very curious and decided to purchase the game. I registered an account with my mom's yahoo account (because yahoo emails were in at that time???) and signed up for it. Pretty much during the year of 2015 is the year when I started drifting away from minecraft as I was getting bored of it. Fast forward many years (Like 2019 ish?) and I really wanted to get back into my old account. Problem was at the time I had no idea what password I used so I tried to change it only to be referred to them basically telling me that the reset password link has been sent to my email. I thought this wouldn't be a problem and tried to login to my mom's account.
Once I tried logging in, yahoo told me that they sent a verification email to my mom's recovery email. Which happened to be an old internet email that we didn't have anymore (because we switched internet providers, so I could not get into that email either as it was deleted). So... that was pretty much a dead end. I was actually thinking about emailing Minecraft Help themselves at the time but didn't know if they would let me in since I couldn't get my Transaction ID. (because the transactions at the time were made by Skrill and the only way I could get that was if I had access to my mom's email. Which like I said, I don't.)
In the same year (2019), I pretty much bit the bullet and bought a new account because I thought at the time I was out of options. I am fast forwarding again to May of this year. I was bored and decided to "hack" into my old minecraft account. I made a list in my iPhone notes? (possibly Google Sheets?) of all of the passwords I used when I was 11-15 years old. Once I had that, I tried every single password in that list and I finally somehow got in. This was great. Just one thing left to do, change that email. I tried doing that but mojang told me I needed to add "verification questions" to my account. Which required them to send the link to this page to my... mom's email. I was back to square one. I lost interest and came back to this in June of this year. I finally said "Screw it, let's just email Minecraft Help and see what happens" and... well... see the conversation for yourself in the attachments. Long story short, Titan helped me change the email without a transaction ID! I had my account back!
This is great in all. But now I have an extra Minecraft account that I don't know what to do with. In all honesty, I might just deactivate the account, give it to a friend, or maybe just abandon the account again. I am unsure.
TLDR: I made a account in 2012 with my mom's yahoo account and abandoned it in 2015. I tried to get it back in 2019 but had to reset my password which required Mojang to send an email to my mom's yahoo account which I couldn't access anymore. In 2021 I managed to guess the password of my account by chance. I wanted to change my email but couldn't do that because I needed to add verification questions which meant Mojang needed to send a link to this through my mom's old email which I couldn't access. I emailed Minecraft Help and this guy named Titan changed the email for me even though I had no transaction ID.
I wanted to share my experience as I thought this might be helpful for other people who might've lost their accounts. I created this thread to share my story and hopefully hear about some others. With that in mind, what's your guy's experiences? Did you also lose your account and got it back somehow? How did you get it back? I would like to know so, if you have any stories feel free to comment on this thread!
Good to see that Mojang did in fact help you in this case. It's really hard to convince them sometimes, especially when the account is worth something Mojang tends to be more careful changing the email adress.
In my case I actually had my account permanently locked (assuming on the response I got each time) but after a while the issue got resolved after 1 year. The reason it got locked is because I went spamming mojang support with the same transaction ID on different emails which caused Mojang support to think it was a compromised account.
Thankfully got it back after a while.
This all happened back in 2018 and I have no clue how it got unlocked, it just got unlocked after I sent a mail they said "your account shouldn't have any issues to log in. (Mojang support is very odd...)
Thanks for reading.
- Jennaaaa
I have such a case, I am in a predicament as to where I am in the following situation (please help me on to what I can do): My parents got divorced in 2017. After this the transaction id is also gone and cant be regained back due to me being on a completely different pc and email since 2017. In 2021, I tried contacting Mojang support on my Minecraft account from 2012 to see if I can get the account email changed, at the time Mojang didn't implement legacy account migration. Shortly after this, like start of 2022, I emailed Minecraft regarding my account and told them everything about the account that I know with the questions they peak:
"
Account Username:
Email Used to Create Account:
Do you have access to this email:
Any other emails you may have had on this account:
City and Country of Account Registration:
Transaction ID from Purchase:
Month and Year of Account Registration:
Date of birth:
"
I put in all the information I know the account except from knowing the transaction Id of course, I mean it has been years since I had access to this information.
Couple months later I am still going back and fourth with Mojang support system and had no recently accomplishment to finding the transaction id, recovering email (which would be IMPOSSIBLE).
Please tell me what I can do to get my old account back, the account name is; Ashy247.
good for you
NamePerson was_taken
Thank you for sharing!
One thing this should reinforce is that accessibility (and security) to any e-mail accounts you use to create other accounts should not be taken lightly. Every time I hear of one of these stories (or know of it happening with someone in life) where someone lost access to an account, it almost always comes down to "I lost access to the e-mail account associated with it".
I'm glad it worked out for you, but it's like when someone loses something digital that's important, and finds out the hard way the importance of backing things up. It's a lesson that's sometimes learned the hard way, unfortunately.
I absolutely get why support is often unable to help, or from the user's perspective, "useless" in such cases. You're basically asking them to "trust you" in giving you account data that may or may not be yours. That's very shaky ground, and it's why it doesn't often happen without other forms of "proof".
I cant really offer such proof with only sharing detail in:
"
Account Username:
Email Used to Create Account:
Do you have access to this email:
Any other emails you may have had on this account:
City and Country of Account Registration:
Transaction ID from Purchase:
Month and Year of Account Registration:
Date of birth:
"
Like I know the email created to the account, the birth date, city and country, but I cant access the email due to it being deleted. This doesn't allow me to access any sort of support from the team, this is based on a "trust" but the only information is me telling them what I know.