Over a month ago, I was prompted to update "MineCraft Xbox One Edition" to a new and improved version "MineCraft". Which I did. It was better overall and more up to date. I had countless issues with my Xbox however but still managed to put in hundreds of hours and make huge progress in my builds, playing while connected to Xbox Live. I ALWAYS saved the game before turning off the Xbox.
Tonight I had issues with my Xbox for several hours. I finally contacted Microsoft customer support and they suggested and walked me through resetting my Xbox One completely. I stated I was worried about my saved progress in MineCraft. They reassured me as long as I had been playing online and saving my progress I wouldn't lose anything. So I did all as instructed.
When I finished setting up my Xbox, loaded Minecraft, my world was there but the icon was black and white. It prompted me to sync old worlds, so I did. The game, while still playing the most recent update of "MineCraft" not "MineCraft Xbox One Edition" has reverted my saved data back to BEFORE the update. ALL MY PROGRESS IS GONE. Everything I've built in the past month or two (I've been playing non stop when I'm not at work) is GONE. I've tried and tried syncing again. Rebooted my Xbox, done everything I can think and yet still, my progress and all my hard work is lost. Hundreds upon hundreds of hours is gone. I had nearly completed a build, large and epic (my personal masterpiece) that has taken me YEARS to create and just like that, 90% of it is now gone.
Again, I have played online, I have saved my progress. Even earlier tonight before contacting Microsoft, I had made huge progress in my build and SAVED my progress.
Why is my progress gone? What can I do to fix it? CAN it be fixed? Any and all help here would be greatly appreciated.
To clarify, the "updated" version of Minecraft I'm referring to is the "Better Together" update. When I opened Minecraft Xbox One Edition over a month ago, it informed me of the "new version" and offered it to me freely. I downloaded it, merged (synced) my world to the new version and played it that way. Always remembering to save it. But it always worried me that there were now TWO separate versions of Minecraft on my Xbox One, and that all my newly saved data went to "Better Together" since that is where I was playing. When I performed the factory reset of my console last night, I chose the option to keep current apps and games. BOTH versions of Minecraft were still available. However, "Better Together" version no longer had my saved data but I could select to sync my old world from "Xbox One Edition". The problem here being that the most recent saves weren't registered to the original edition so performing a sync on an old world meant all progress had been lost since I had begun using "Better Together" version, since that version now had ZERO available saved data.
Again, PLEASE comment with any information or advice. Losing something of this magnitude is truly upsetting and I would LOVE to get it back.