Just bought my son a new laptop. It is a Dell Inspiron 5575 with Ryzen processor and Radeon graphics. Every time that he plays Minecraft (Java), the game randomly crashes to the black screen of death. I have updated all drivers. This does not occur on any other game, even those that are more CPU intensive. Here is the bug code that I get:
Checked my version of DirectX and it says that it is current and functioning properly, checked my version of Java, it is OK...not sure what steps to take next?
Just bought my son a new laptop. It is a Dell Inspiron 5575 with Ryzen processor and Radeon graphics. Every time that he plays Minecraft (Java), the game randomly crashes to the black screen of death. I have updated all drivers. This does not occur on any other game, even those that are more CPU intensive. Here is the bug code that I get:
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Bug check code
0x000000ea
Bug check parameters
0xffff960c66c0b700,
0x0000000000000000,
0x0000000000000000,
0x0000000000000000
Device name
DirectX Graphics Kernel
Driver version
10.0.17134.112 (WinBuild.160101.0800)
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Checked my version of DirectX and it says that it is current and functioning properly, checked my version of Java, it is OK...not sure what steps to take next?
Can you please put a link to the laptop online or provide the specs please?