I need to talk to an admin; hopefully with some customer service background. It's a complaint about policy as well as a moderator you have.
I literally just had to train your staff. Ridiculous.
I am now a member of MineFrost. Enjoying what I see. These guys are very quickly updating. Use my referral link to give me a thumbs up there, thank you. https://discord.gg/gfFPynf3AY
If you would like to PM either me or one of the other admins we can look into any allegations or issues you have