I would like to start by offering my apologies to all of the customers of Brohoster and Club UpTime. We realize that the past few days have been a frustrating experience for all of you.
As many of you are aware, Club UpTime has had to close its doors, and an unfortunate side effect of that is that its subsidiary company Brohoster has been dissolved as well.
The remaining ex-staff of Brohoster along with a co-owner of Club UpTime have been working around the clock for the past three days to provide a solution for customers to retrieve their data. We have worked with SoftLayer to come to an agreement that allows us to open the public ports for all of our servers so that customers may log into their old services and retrieve their data. We have agreed upon a window of 72 hours for this access, so ask that you take advantage of this time.
Refunds will be issued to all customers who have already paid their invoice for the current month, and will be prorated if paid quarterly, semi-annually or annually. Please be patient as this process may take up to 4-6 weeks to complete.
I wish to thank the following people who have gone above and beyond to stick with us while in restoring these services as our primary goal has been to ensure our customers were taken care of:
Andrew McWatters – System Administrator / Tech Support (Brohoster)
Tyler Salwierz - System Administrator / Tech Support (Brohoster)
Terri O’Brien – Tech Support (Brohoster)
Melodi – Community Management (Brohoster)
Brian – Silent Partner / VP (Club UpTime)
We would like to take this opportunity to inform you that the above mentioned individuals who have worked so hard to have your server access restored are also reorganizing into a brand new company which plans to offer the same high quality services and customer service. We will announce further information regarding this transition in the coming week.
We will have full support options available with the launch of the new company; however, in the meantime we will do our
Gritten: best to answer any questions we can via the standard channels of communication we have access to such as WebHostingTalk, FacePunch, FaceBook and IRC.
I managed to snag my files the other day, and I wanted to thank you as well as everyone else who has been busting their ass to give us access to our files. It is very much appreciated. The good will you guys have shown ensures that I will be a customer for lethaldrive.
I managed to snag my files the other day, and I wanted to thank you as well as everyone else who has been busting their ass to give us access to our files. It is very much appreciated. The good will you guys have shown ensures that I will be a customer for lethaldrive.
We won't be a part of Lethal Drive, but thank you for your kind words. We all appreciate them.
Our primary goal has been to rescue the data for customers these past few days. The team has come together stronger then ever and our goal is to attempt to retain as many of our customers as we can.
With new leadership, and proper direction we wish to continue our "Brohoster" as it was, simply under a new brand. We appreciate the offers to work with LD, however at this time want to continue what we've been doing.
Refunds will be issued to all customers who have already paid their invoice for the current month, and will be prorated if paid quarterly, semi-annually or annually. Please be patient as this process may take up to 4-6 weeks to complete.
That's the first thing I did, but I quit before the hoster shut down, and I don't even know if I got repaid or not. I quit 1 week before...
Kudos to Brohoster staff (other than Matt) you guys tried...
We didn't try. We did. All of this was outside of our handes. But we're making things right. And when things are back up and running - without the problems of the past, we'll let everyone know :wink.gif:
TO THOSE WHO HAVE SUPPORTED US AND THE WORK THESE PAST FEW DAYS - THANK YOU!!!!
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To All of our Bros,
I would like to start by offering my apologies to all of the customers of Brohoster and Club UpTime. We realize that the past few days have been a frustrating experience for all of you.
As many of you are aware, Club UpTime has had to close its doors, and an unfortunate side effect of that is that its subsidiary company Brohoster has been dissolved as well.
The remaining ex-staff of Brohoster along with a co-owner of Club UpTime have been working around the clock for the past three days to provide a solution for customers to retrieve their data. We have worked with SoftLayer to come to an agreement that allows us to open the public ports for all of our servers so that customers may log into their old services and retrieve their data. We have agreed upon a window of 72 hours for this access, so ask that you take advantage of this time.
Refunds will be issued to all customers who have already paid their invoice for the current month, and will be prorated if paid quarterly, semi-annually or annually. Please be patient as this process may take up to 4-6 weeks to complete.
I wish to thank the following people who have gone above and beyond to stick with us while in restoring these services as our primary goal has been to ensure our customers were taken care of:
Andrew McWatters – System Administrator / Tech Support (Brohoster)
Tyler Salwierz - System Administrator / Tech Support (Brohoster)
Terri O’Brien – Tech Support (Brohoster)
Melodi – Community Management (Brohoster)
Brian – Silent Partner / VP (Club UpTime)
We would like to take this opportunity to inform you that the above mentioned individuals who have worked so hard to have your server access restored are also reorganizing into a brand new company which plans to offer the same high quality services and customer service. We will announce further information regarding this transition in the coming week.
We will have full support options available with the launch of the new company; however, in the meantime we will do our
Gritten: best to answer any questions we can via the standard channels of communication we have access to such as WebHostingTalk, FacePunch, FaceBook and IRC.
Sincerely,
Larry Detlor
General Manager Brohoster
Thx !!
We won't be a part of Lethal Drive, but thank you for your kind words. We all appreciate them.
edit: wait why won't you guys be working at LD >:?
Our primary goal has been to rescue the data for customers these past few days. The team has come together stronger then ever and our goal is to attempt to retain as many of our customers as we can.
With new leadership, and proper direction we wish to continue our "Brohoster" as it was, simply under a new brand. We appreciate the offers to work with LD, however at this time want to continue what we've been doing.
With Club UpTime closed, we have a fresh start.
Thanks,
Larry
Reading helps.
****, how did that post get in the way
Well ****. I was under the impression that JWJ was bringing the brohoster staff over to his new company.
If you're using FTP, then just click on a folder and drag it to where you want it. If you're not using FTP, consider getting FireFTP or something
thanks
We didn't try. We did. All of this was outside of our handes. But we're making things right. And when things are back up and running - without the problems of the past, we'll let everyone know :wink.gif:
TO THOSE WHO HAVE SUPPORTED US AND THE WORK THESE PAST FEW DAYS - THANK YOU!!!!
zomg, a working backup :ohmy.gif:
Both my sanity and my players thank you. I was horribly worried I was going to lose a months worth of data.
Go to cp.brohoster.com to log in to your server to back it up.
to get the files get Filezilla and back it up.