I've been thinking for buyying a server with you, but i need to know a couple of things. Please PM me the anwers.
1. Can you buy a server for -£30?
2. Do you host them or do we?
3. Do we get full axcess to the server(i.e: Mods, Pluggins egt.)
4. Do we have to download any software when buyying with you?
5. What does 'Teir 1' ect do?
6. Do you provide servers from the UK?
7. How many spaces does it have?
8. How much RAM does it have?
9. Do you give money back? If so, how many days after we brought it can we claim money back?
Sorry if i'm asking questions that i have to know, i'm currently new to server buyying.
All this information can be found on our website. www.minecraft.cm
But i will anser your questions here
1. yes tier 1 and 2
2. we host all servers (that's why you pay us)
3. yes full access
4. You will need an SSH and SFTP client to manage your server.
5. Tier 1 is just a server package, and is our lowest specification
6. No
7. This depended's on your package, how many users, map size, plugins, and extras running on your server.
8. This also depends on your package.
9. We offer a 5 day refund policy.
I do apologize that you were not happy with our level of service. We take our business very seriously. Our ticket time is always under 2 hours. I do not consider this slow at all.
That is simply not true.
Ticket # 462846, the one where your server crashed, was not answered for 3 hours, and you were obviously so rushed to get back to everyone that you overlooked my simple request for restart in that ticket.
Ticket # 375316, inquiry to upgrade (to give you still more money), was not answered for 3.5 hours.
A few other instances where I added a question that needed a follow-up reply sat for well beyond 2 hours. These measurements are using the timestamps from your own ticketing system.
Finally, this is what I was told by Rich in Ticket # 479265 when I joined:
"my business partner and I try to keep rotational hours so the sleep gap is not too large, our average ticket response time is about 20 minutes during EST daytime hours and 2-3 hours late at night. Either way you'll never go more than 12 or 24 hours without hearing back from us in almost all cases."
No more than 12 -OR- 24 hours. Those are your words or that of your partner. I don't know how you justify asserting here that it's always 2 hours. I should probably have worried at that point that I might find myself waiting for someone to wake up for their rotation but I was willing to give you the benefit of the doubt.
We feel Twitter, Facebook, and Forums are inappropriate channels of notification.
As I sat there for 3 hours waiting for you to fix your server or answer my ticket, I would have to beg to disagree. You should drop the blog & Twitter feed if you don't intend to keep them up to date. It's not unwarranted for customers who see outage updates on Twitter ("Node 1 datacenters power is restored and all systems are online. --Jun 17th") to expect you to maintain them with current information in actual outages. You gave the expectation; That certainly isn't our fault. Besides the fact that people get the idea that June was your last server problem...
Package tier does not dictate position in our support queue. I apologize if you were under this assumption.
Ticket # 462846, the one where your server crashed, was not answered for 3 hours, and you were obviously so rushed to get back to everyone that you overlooked my simple request for restart in that ticket.
Ticket # 375316, inquiry to upgrade (to give you still more money), was not answered for 3.5 hours.
A few other instances where I added a question that needed a follow-up reply sat for well beyond 2 hours. These measurements are using the timestamps from your own ticketing system.
Finally, this is what I was told by Rich in Ticket # 479265 when I joined:
"my business partner and I try to keep rotational hours so the sleep gap is not too large, our average ticket response time is about 20 minutes during EST daytime hours and 2-3 hours late at night. Either way you'll never go more than 12 or 24 hours without hearing back from us in almost all cases."
No more than 12 -OR- 24 hours. Those are your words or that of your partner. I don't know how you justify asserting here that it's always 2 hours. I should probably have worried at that point that I might find myself waiting for someone to wake up for their rotation but I was willing to give you the benefit of the doubt.
As I sat there for 3 hours waiting for you to fix your server or answer my ticket, I would have to beg to disagree. You should drop the blog & Twitter feed if you don't intend to keep them up to date. It's not unwarranted for customers who see outage updates on Twitter ("Node 1 datacenters power is restored and all systems are online. --Jun 17th") to expect you to maintain them with current information in actual outages. You gave the expectation; That certainly isn't our fault.
Well that's great news for your Tier 1 & 2 customers.
Good day.
I do not even have a server with this company and I find your review offensive. A whole 3 hours?! Come on man, that's amazing reply time. I have been waiting 4 days for a reply from my current host and I'm leaving them because of it.
If I knew how to use the OS well enough I would seriously look into this company as a provider. But I don't :/
I do not even have a server with this company and I find your review offensive. A whole 3 hours?! Come on man, that's amazing reply time. I have been waiting 4 days for a reply from my current host and I'm leaving them because of it.
If I knew how to use the OS well enough I would seriously look into this company as a provider. But I don't :/
Chilax man, 3 hours is an amazing response time.
He responded to me and I replied. It's certainly an optional read if you don't want to know about it :tongue.gif:
The review was written to inform and I did not even hit them on everything, like giving me a pre-owned-for-MC IP ("I guess we're whitelisted NOW, guys!"), taking money for an upgrade and only giving me half of what I paid for (no hard drive increase was done... OOPS!), etc.
I also didn't elaborate on what they told me when I asked why they ignored my ticket to please reboot my server when they got theirs back up. I was told, "Sorry, we had some very important servers go down and their downtime is a very serious event. You were simply overlooked." Which is ALSO a customer-service-fail. You never treat a customer like a "small fish," even if they are, or insinuate that their downtime is any less important. Maybe you don't mind 7 hours of outage for your server but I do.
The complaint is primarily of inadequate customer service. When a customer is throwing more money at you and telling you they have a big problem, I don't think the proper course of action is to take the money and stop responding. That ticket sat for 8 days and it's probably why we're here now.
Your standards of customer service might not as high as mine but that's another conversation. I acknowledged that they were polite always. I'm trying to do the same but I'm not going to sugar-coat facts either. I'm sure they have many happy customers, but they said they wanted reviews and I think I paid for the opportunity. You can't improve if you don't get feedback :tongue.gif:
Are you kidding me? 60$ for 2 GB RAM! xD wow expensive
I've noticed this user has said "Expensive" to several companies, It's obviously trolling. Also I'd like to point out at 2048mb You could comfortably have 40-50 players on your server, If you're a good server admin, you could have that covered if you just asked people to donate 5 bucks each.
I've noticed this user has said "Expensive" to several companies, It's obviously trolling. Also I'd like to point out at 2048mb You could comfortably have 40-50 players on your server, If you're a good server admin, you could have that covered if you just asked people to donate 5 bucks each.
Sorry but I have to agree with the poster above you with most neutrality.
$60 is a ripoff for 2GB, and 2GB can only handle 20-25 players. Especially with large servers, which run multiple worlds, loads of plugins and are a lot more heavyweight than normal servers. You can aswell run 2500 players on one server if you've tweaked the configuration to max (load one chunk only), disabled nether and vanilla jar.
You may aswell unleash a dedicated server for that price. I don't see much of problem with the prices though, it's the hoster's decision to price their services correctly and what you'll pay for.
Well it's been a while! Staying busy with projects and customers.. and aside from the pricing argument going on here we've still got many happy customers. :smile.gif:
Either way, I just wanted to pop in here and let people know we're still very much alive, running at full speed and happily taking on new customers and keeping the existing ones happy. We're going to be making a few changes with the way things are set up over the coming weeks and finally getting to some of those 'promised' features we've been putting off for too long.
We're also going to be having a sale starting shortly, to introduce some new hosting packages more geared towards the novice/non-linux users who want smaller slot options and easier control.
Sorry for the lack of updates/posts here but I'll be back to posting my rear off here shortly. :smile.gif:
I just purchased my Tier 1 server and boy what an experience it has been. Rich has been very friendly and eager to help me. I am new to Linux and even now i can run my server no problem and with no lag. My server was set up within 10 minutes of being purchased and everything has been very smooth.
Best hosting around. The best support team willing to tell you anything you need to know even though it says they don't have to in their TOS. (Yes, I was bored one day so I DID read it)
Rich even helped me set up my mumble server.
Thanks guys!
Hate to see this thread at the bottom. :biggrin.gif:
hey guys, im in Edmonton, AB, Canada and im planning to host a server for me and about 15 friends. I was wondering how laggy it would be since the servers are hosted from florida and im in alberta canada... will it make much of a difference? Any replies are helpful.
Just an FYI to other forum readers. I've filed a dispute with paypal against minecraft.cm over their hosting of my server. Here is the message I sent them via the dispute:
Server has not been available for us to use since 1/10/2012. If it were pro-rated, that would equal out to $175.54 of my original payment. No responses to opened tickets since 1/14/2012 on ticket ID #795984. TIckets that were opened are as follows: 795984 (no reponses to these dates: 1/23, 1/30), 496922 (I posted on: 2/5, 2/14, 2/17), 609511 (I posted on: 2/20). I've done everything in my power to give you time to respond and resolve the issue (even a warning that I would submit this chargeback) but not even a simple 'we're working on it' has been sent back to me. At this point, I don't want a new server or my old one re-opened. Only my money back so I can move on with life.
I'll also be posting a BBB complaint if this isn't resolved in a very timely manner.
Minecraft.cm, you were great hosts for a long time, but this is ridiculous. Not a single word has been sent to me with an update since this all went down. RESPOND
Just an FYI to other forum readers. I've filed a dispute with paypal against minecraft.cm over their hosting of my server. Here is the message I sent them via the dispute:
I'll also be posting a BBB complaint if this isn't resolved in a very timely manner.
Minecraft.cm, you were great hosts for a long time, but this is ridiculous. Not a single word has been sent to me with an update since this all went down. RESPOND
Just dropping in here (this thread) while I shop for a new server. Just as heads up to any looking to sign up with this service. This too happened to me; my server was in a group of servers that had their access cutoff due to an investigation into malicious servers running out of that datacenter. I havent got a reply since the first "yes there is problem, and its beyond us, but we hope it will be fixed soon". Not even any willingness to discuss resumption of service once the situation changes. Since my server was only a hobby for me and some friends, I've just cut my loses and walked away. Sadly, I believe those who were running this service have done the same.
Just dropping in here (this thread) while I shop for a new server. Just as heads up to any looking to sign up with this service. This too happened to me; my server was in a group of servers that had their access cutoff due to an investigation into malicious servers running out of that datacenter. I havent got a reply since the first "yes there is problem, and its beyond us, but we hope it will be fixed soon". Not even any willingness to discuss resumption of service once the situation changes. Since my server was only a hobby for me and some friends, I've just cut my loses and walked away. Sadly, I believe those who were running this service have done the same.
Sorry you're in the same situation as I am in, but I think it just kinda rubs me the wrong way that they still have the option to buy a new server, and they are even already sending me invoices for a renewal of my current service.
At this point, I just want my money back, pro-rated even, and I'll be done with this.
All this information can be found on our website. www.minecraft.cm
But i will anser your questions here
1. yes tier 1 and 2
2. we host all servers (that's why you pay us)
3. yes full access
4. You will need an SSH and SFTP client to manage your server.
5. Tier 1 is just a server package, and is our lowest specification
6. No
7. This depended's on your package, how many users, map size, plugins, and extras running on your server.
8. This also depends on your package.
9. We offer a 5 day refund policy.
w: minecraft.cm | e:[email protected]
That is simply not true.
Ticket # 462846, the one where your server crashed, was not answered for 3 hours, and you were obviously so rushed to get back to everyone that you overlooked my simple request for restart in that ticket.
Ticket # 375316, inquiry to upgrade (to give you still more money), was not answered for 3.5 hours.
A few other instances where I added a question that needed a follow-up reply sat for well beyond 2 hours. These measurements are using the timestamps from your own ticketing system.
Finally, this is what I was told by Rich in Ticket # 479265 when I joined:
"my business partner and I try to keep rotational hours so the sleep gap is not too large, our average ticket response time is about 20 minutes during EST daytime hours and 2-3 hours late at night. Either way you'll never go more than 12 or 24 hours without hearing back from us in almost all cases."
No more than 12 -OR- 24 hours. Those are your words or that of your partner. I don't know how you justify asserting here that it's always 2 hours. I should probably have worried at that point that I might find myself waiting for someone to wake up for their rotation but I was willing to give you the benefit of the doubt.
As I sat there for 3 hours waiting for you to fix your server or answer my ticket, I would have to beg to disagree. You should drop the blog & Twitter feed if you don't intend to keep them up to date. It's not unwarranted for customers who see outage updates on Twitter ("Node 1 datacenters power is restored and all systems are online. --Jun 17th") to expect you to maintain them with current information in actual outages. You gave the expectation; That certainly isn't our fault. Besides the fact that people get the idea that June was your last server problem...
That is great news for your Tier 1 & 2 customers.
Good day.
I do not even have a server with this company and I find your review offensive. A whole 3 hours?! Come on man, that's amazing reply time. I have been waiting 4 days for a reply from my current host and I'm leaving them because of it.
If I knew how to use the OS well enough I would seriously look into this company as a provider. But I don't :/
Chilax man, 3 hours is an amazing response time.
He responded to me and I replied. It's certainly an optional read if you don't want to know about it :tongue.gif:
The review was written to inform and I did not even hit them on everything, like giving me a pre-owned-for-MC IP ("I guess we're whitelisted NOW, guys!"), taking money for an upgrade and only giving me half of what I paid for (no hard drive increase was done... OOPS!), etc.
I also didn't elaborate on what they told me when I asked why they ignored my ticket to please reboot my server when they got theirs back up. I was told, "Sorry, we had some very important servers go down and their downtime is a very serious event. You were simply overlooked." Which is ALSO a customer-service-fail. You never treat a customer like a "small fish," even if they are, or insinuate that their downtime is any less important. Maybe you don't mind 7 hours of outage for your server but I do.
The complaint is primarily of inadequate customer service. When a customer is throwing more money at you and telling you they have a big problem, I don't think the proper course of action is to take the money and stop responding. That ticket sat for 8 days and it's probably why we're here now.
Your standards of customer service might not as high as mine but that's another conversation. I acknowledged that they were polite always. I'm trying to do the same but I'm not going to sugar-coat facts either. I'm sure they have many happy customers, but they said they wanted reviews and I think I paid for the opportunity. You can't improve if you don't get feedback :tongue.gif:
Anyway, it should be done by now, yah?
Anyway you could accommodate say... a 5 Person server and allow me to install something other than Bukkit or w/e you use?
I've noticed this user has said "Expensive" to several companies, It's obviously trolling. Also I'd like to point out at 2048mb You could comfortably have 40-50 players on your server, If you're a good server admin, you could have that covered if you just asked people to donate 5 bucks each.
Sorry but I have to agree with the poster above you with most neutrality.
$60 is a ripoff for 2GB, and 2GB can only handle 20-25 players. Especially with large servers, which run multiple worlds, loads of plugins and are a lot more heavyweight than normal servers. You can aswell run 2500 players on one server if you've tweaked the configuration to max (load one chunk only), disabled nether and vanilla jar.
You may aswell unleash a dedicated server for that price. I don't see much of problem with the prices though, it's the hoster's decision to price their services correctly and what you'll pay for.
AngelCraft 64 Texture Pack v2.0.2 (Beta 1.8.1)
Nerd, geek, server admin, guy wearing a rainbow skin (with an office suit of epicness)? That's me.
Either way, I just wanted to pop in here and let people know we're still very much alive, running at full speed and happily taking on new customers and keeping the existing ones happy. We're going to be making a few changes with the way things are set up over the coming weeks and finally getting to some of those 'promised' features we've been putting off for too long.
We're also going to be having a sale starting shortly, to introduce some new hosting packages more geared towards the novice/non-linux users who want smaller slot options and easier control.
Sorry for the lack of updates/posts here but I'll be back to posting my rear off here shortly. :smile.gif:
w: minecraft.cm | e: [email protected] | t: @minecraft_cm | reviews
Rich even helped me set up my mumble server.
Thanks guys!
Hate to see this thread at the bottom. :biggrin.gif:
\m/ Metalbot \m/
I'll also be posting a BBB complaint if this isn't resolved in a very timely manner.
Minecraft.cm, you were great hosts for a long time, but this is ridiculous. Not a single word has been sent to me with an update since this all went down. RESPOND
Just dropping in here (this thread) while I shop for a new server. Just as heads up to any looking to sign up with this service. This too happened to me; my server was in a group of servers that had their access cutoff due to an investigation into malicious servers running out of that datacenter. I havent got a reply since the first "yes there is problem, and its beyond us, but we hope it will be fixed soon". Not even any willingness to discuss resumption of service once the situation changes. Since my server was only a hobby for me and some friends, I've just cut my loses and walked away. Sadly, I believe those who were running this service have done the same.
Sorry you're in the same situation as I am in, but I think it just kinda rubs me the wrong way that they still have the option to buy a new server, and they are even already sending me invoices for a renewal of my current service.
At this point, I just want my money back, pro-rated even, and I'll be done with this.