I would just like to warn fellow minecraftians of the horrors of this site.
It all started when I discovered the owner was 16. I thought, alright, I wont worry about that. Until it became clear that he is not at all commited to the business, and provides 0 support. He literally told me "I dont know, go look it up" whenI had issues. So I did just that, and went about my business without support.
Then the actual server problems became prevalent when I started experiencing slowdown with a mere 5 people in a 2.5gb server. Odd, right?
They frequently would make sarcastic remarks to my support tickets when I asked them about these sorts of things, and when the server would be down completely.
So, I decided to post a review through their review site. Well, turns out bad reviews must be 'verified' and it was not posted. They said within the week a member from hostladder would try to resolve the problem, and if it was not dealt with, it would be posted. I was never ever contacted in regards to this.
And then came today. They crossed the line today. My server was down (still is) and they did not resolve it. I was raging and my friend was over, so he went into live chat and posted "your service sucks ****'. Childish, I know, and I closed the chat immediately. But sadly it was not more childish than the emails I received from hostladder, which clearly insulted me and called me a 5 year old among various things. This line in specific was particularly offensive in my eyes ..."because no one else out of our whole client group is having a "sucking ****" problem like you. "
This is clearly an insult. And if ANYONE here has ever worked at a job where customers are dealt with, you know you never EVER insult the customers, no matter the circumstances.
So this is the whole story, and I can update the future developments if you all wish. If you have any questions, feel free to ask.
EDIT: If any of you have recommendations for a different provider, please post here.
I'm sorry to hear about your bad experience, best of luck with your new provider.
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https://allgamer.net/ - Minecraft, KVM VPS, and Dedicated Server Hosting
Email/MSN: clinton -at- allgamer -dot- net
AIM: Clinton4664 | Skype: clinton_collins I am a representative of AllGamer
You might want to pastebin the emails you received along with the headers.
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https://allgamer.net/ - Minecraft, Xen VPS, and Dedicated Server Hosting
Email/AIM/MSN: scott -at- allgamer -dot- net
Toll-free United States: 1.888.215.0640
iNUM: +883 510008273659
Extension: 902
I'm sorry to hear that. What kinda CS treat their customer like that
I'm with Go-Networks, and I'm satisfied with their service.
I could whitelist you on my server if you'd like to try GNS.
Me and my lame internet connections are like 12.000 miles from their datacenter
and got almost no delay at all, 1 sec at most.
Also, AllGamer and MyMcServ have great reputation,
but I haven't tried them first hand since they don't have available Californian server.
I was suggesting that you post copies of these emails and tickets. pastebin.com lets you paste large amounts of text.
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https://allgamer.net/ - Minecraft, Xen VPS, and Dedicated Server Hosting
Email/AIM/MSN: scott -at- allgamer -dot- net
Toll-free United States: 1.888.215.0640
iNUM: +883 510008273659
Extension: 902
Ok, well, ill probably do the pastebin since people actually wanted it. My server is now down til I find a better provider. Ill probably switch over to mymcserv
ive had an upwards of 20+ players online on my server and im using hostladder but i have 4gb and there is no problems so maby you ran your server improperly so think before you bash on a hosters rep
Releasing information like that is unethical and inappropriate.
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https://allgamer.net/ - Minecraft, KVM VPS, and Dedicated Server Hosting
Email/MSN: clinton -at- allgamer -dot- net
AIM: Clinton4664 | Skype: clinton_collins I am a representative of AllGamer
Releasing information like that is unethical and inappropriate.
Hostladder told me to post this
"not when someone accuses you of something that is not true."
I really think it's inappropriate. At least for us, confidentiality isn't waived when something like this happens. Granted it's annoying and would **** me off, but I wouldn't start releasing information like this. You could of at least took the time to blur out his full name and email address.
Rollback Post to RevisionRollBack
https://allgamer.net/ - Minecraft, Xen VPS, and Dedicated Server Hosting
Email/AIM/MSN: scott -at- allgamer -dot- net
Toll-free United States: 1.888.215.0640
iNUM: +883 510008273659
Extension: 902
Except you have no clue on how slander actually works, considering he has contacted you several times about your sub-par customer service among other issues. These are things you actually did. You released a bunch of client information over a public forum.
You really think that was a good idea? You really think people are going to want to use your service now after you basically just showed everyone here how completely immature you are?
It all started when I discovered the owner was 16. I thought, alright, I wont worry about that. Until it became clear that he is not at all commited to the business, and provides 0 support. He literally told me "I dont know, go look it up" whenI had issues. So I did just that, and went about my business without support.
Then the actual server problems became prevalent when I started experiencing slowdown with a mere 5 people in a 2.5gb server. Odd, right?
They frequently would make sarcastic remarks to my support tickets when I asked them about these sorts of things, and when the server would be down completely.
So, I decided to post a review through their review site. Well, turns out bad reviews must be 'verified' and it was not posted. They said within the week a member from hostladder would try to resolve the problem, and if it was not dealt with, it would be posted. I was never ever contacted in regards to this.
And then came today. They crossed the line today. My server was down (still is) and they did not resolve it. I was raging and my friend was over, so he went into live chat and posted "your service sucks ****'. Childish, I know, and I closed the chat immediately. But sadly it was not more childish than the emails I received from hostladder, which clearly insulted me and called me a 5 year old among various things. This line in specific was particularly offensive in my eyes ..."because no one else out of our whole client group is having a "sucking ****" problem like you. "
This is clearly an insult. And if ANYONE here has ever worked at a job where customers are dealt with, you know you never EVER insult the customers, no matter the circumstances.
So this is the whole story, and I can update the future developments if you all wish. If you have any questions, feel free to ask.
EDIT: If any of you have recommendations for a different provider, please post here.
https://allgamer.net/ - Minecraft, KVM VPS, and Dedicated Server Hosting
Email/MSN: clinton -at- allgamer -dot- net
AIM: Clinton4664 | Skype: clinton_collins
I am a representative of AllGamer
Email/AIM/MSN: scott -at- allgamer -dot- net
Toll-free United States: 1.888.215.0640
iNUM: +883 510008273659
Extension: 902
Good luck with your next host, I can recommend a few if you'd like.
AngelCraft 64 Texture Pack v2.0.2 (Beta 1.8.1)
Nerd, geek, server admin, guy wearing a rainbow skin (with an office suit of epicness)? That's me.
I used -xmx2048m.
Yes, please recommend some!
I have personal experience with AllGamer & NFO...both provide extremely good customer support as well as performance.
I'm with Go-Networks, and I'm satisfied with their service.
I could whitelist you on my server if you'd like to try GNS.
Me and my lame internet connections are like 12.000 miles from their datacenter
and got almost no delay at all, 1 sec at most.
Also, AllGamer and MyMcServ have great reputation,
but I haven't tried them first hand since they don't have available Californian server.
Good luck.
Email/AIM/MSN: scott -at- allgamer -dot- net
Toll-free United States: 1.888.215.0640
iNUM: +883 510008273659
Extension: 902
http://hostladder.com/shane/
You also ordered a Unmanaged VPS not a Minecraft server.
https://allgamer.net/ - Minecraft, KVM VPS, and Dedicated Server Hosting
Email/MSN: clinton -at- allgamer -dot- net
AIM: Clinton4664 | Skype: clinton_collins
I am a representative of AllGamer
I really think it's inappropriate. At least for us, confidentiality isn't waived when something like this happens. Granted it's annoying and would **** me off, but I wouldn't start releasing information like this. You could of at least took the time to blur out his full name and email address.
Email/AIM/MSN: scott -at- allgamer -dot- net
Toll-free United States: 1.888.215.0640
iNUM: +883 510008273659
Extension: 902
You really think that was a good idea? You really think people are going to want to use your service now after you basically just showed everyone here how completely immature you are?
I hope you know that the US court of law can view all the emails and they will know the truth. This act will not go unpaid for my friend.