I've had my ticket in for a few hours now mostly the whole day..and yet no one has botherd to look at it.. tried connecting through live chat still no one?.. are you guys doen most of the time while australians are awake?
Review Pros;
- Fast Support
- Fairly Cheap
- Refund's available
- SSH + File transfer thing support
- Can install add-ons for you if you provide link
- Supports Bukkit & Hmod
- Provision Panel(Coming soon iam guessing?)
Cons;
- If your an complete noob to SSH and WINscp expect it to be hard
- Cost for McMyAdmin
- There "Live" support is off alot for me (Est time) never seen it online once with the 3days
- Slow world uploading for some reason
- Do NOT get this if you have satalite internet you will not believe how much you will DC.
Review Pros;
- Fast Support
- Fairly Cheap
- Refund's available
- SSH + File transfer thing support
- Can install add-ons for you if you provide link
- Supports Bukkit & Hmod
- Provision Panel(Coming soon iam guessing?)
Cons;
- If your an complete noob to SSH and WINscp expect it to be hard
- Cost for McMyAdmin
- There "Live" support is off alot for me (Est time) never seen it online once with the 3days
- Slow world uploading for some reason
- Do NOT get this if you have satalite internet you will not believe how much you will DC.
Rating
8/10
Hi Soto,
Thank you for the review, we appreciate your feedback. Regarding the Provision Panel, Brandon has some more information on this but it should be coming out in the near future (Can't reveal too many details) and once it is revealed the cost for McMyAdmin will fall away as the custom panel will be all you need. I can't comment on the Live support as it's not my department.
Regarding Slow world uploading. You can submit a ticket and upload your world to DropBox.com. We will then load it onto your server for you and restart your server. We basically just need a direct link to the file as filesharing sites usually just send a html page when trying to download it onto the servers.
I hope this provides some light on some of the negative points. Again, just a thanks for the review. We appreciate you taking the time to review our services.
Regards,
Daniel Pietersen
MineCraft Senior Server Technician
I rented a Minecraft server of you two months ago, this is my second month paying.
I was really glad by the positve support and feedback I had first month, though I can't say that I am entirely happy with the support I've had this month of payment.
I've been having difficulties contacting them through the support - the Online support has barely been online. It often takes a day for them to answer tickets.
I am also dissappoint in the way that they have been handeling me the last days.
I've had hm0d installed on my server before the recent update, and for this everything went well.
Now, I told them to install the new build of hm0d and that I would like them to remove any previous wrappers.
They were okay with this. I got a ticket about them saying that the mod has been installed but that the server terminates once started up. I find this pretty odd, as of I have several friends running hm0d build 135 without any problems.
Provisionhost is telling me that the mod uses a "HUGE" amount of RAM and it doesn't work with my server.
Please note that I am running a 1GB 15 slot server and I HIGHLY doubt that hm0d build 135 requires 1GB RAM, as how the 134 build worked flawlessly with about 6 plugins.
I later get a ticket saying that they have tried the mod on a 40slot server and that it works perfectly.
This is the part that makes me dazzled.
I told them that I would like them to try again, and provided them with a new download link to the mod as I thought the other one might of been corrupted.
The answer I get is:
"We have told you several times that this isn't working or the file is corrupt. Also, we generally do not support hMod, mainly because it's discontinued. Unofficial builds are installed through generosity."
You're telling me that the mod works perfectly on another server, and now that it's corrupt - also, that unofficial builds are installed through generosity?
I do want the support I am paying for - I mean installing build 134 was no problems at all they told me.
I'm sorry that the text may be confusing, my english isn't that great.
Provisionhost, I am dissappointed.
I'm guessing you are Tobias.
We have told you that it isn't installing correctly. We have also switched you from hMod, to Bukkit back to hMod then back to Bukkit within a week. We have installed over 50 Plug-ins throughout that week. Why would we stop supporting you? We are telling you that it isn't working.
If anyone is interested you may PM me for my Skype/MSN information for instant messaging. We are also going to increase the availability of our Live Chat operators which has been an increasing demand.
I've been with the company for a couple of months now. Performance is excellent. I've got regulars from Australia and Northern Europe who play because of low latency (server is in dallas).
Support is responsive and professional. My issues are always resolved within 24 hours.
I started out using McMyAdmin but with the developers slow implementation of bukkit support, I've taken to the command line. It's been a great learning experience. While Provision Host offers fully managed servers, they also give you the tools to let you completely admin the server on your own. I love that kind of flexibility.
Pros;
- Fast Support
- Fairly Cheap
- Refund's available
- SSH + File transfer thing support
- Can install add-ons for you if you provide link
- Supports Bukkit & Hmod
- Provision Panel(Coming soon iam guessing?)
Cons;
- If your an complete noob to SSH and WINscp expect it to be hard
- Cost for McMyAdmin
- There "Live" support is off alot for me (Est time) never seen it online once with the 3days
- Slow world uploading for some reason
- Do NOT get this if you have satalite internet you will not believe how much you will DC.
Rating
8/10
Great value Game Servers from Multiplay
Hi Soto,
Thank you for the review, we appreciate your feedback. Regarding the Provision Panel, Brandon has some more information on this but it should be coming out in the near future (Can't reveal too many details) and once it is revealed the cost for McMyAdmin will fall away as the custom panel will be all you need. I can't comment on the Live support as it's not my department.
Regarding Slow world uploading. You can submit a ticket and upload your world to DropBox.com. We will then load it onto your server for you and restart your server. We basically just need a direct link to the file as filesharing sites usually just send a html page when trying to download it onto the servers.
I hope this provides some light on some of the negative points. Again, just a thanks for the review. We appreciate you taking the time to review our services.
Regards,
Daniel Pietersen
MineCraft Senior Server Technician
We appreciate the time you took to provide feedback on our service and thank you for helping provide insight for prospective customers.
I'm guessing you are Tobias.
We have told you that it isn't installing correctly. We have also switched you from hMod, to Bukkit back to hMod then back to Bukkit within a week. We have installed over 50 Plug-ins throughout that week. Why would we stop supporting you? We are telling you that it isn't working.
I've looked through our tickets and it seems your issue has already been resolved and thank you for your patience.
We have completely wiped it and it now works correctly.
Atleast your tickets get looked at mines almost been there for 2 days now -.-''
I don't see any tickets that are even close to being 2 days of not being responded to. Please PM me your ticket ID.
Is there anyway of getting a discount without having to pay for another server?
Sure please submit a ticket to our Sales department as we usually have bonuses for existing members.
Support is responsive and professional. My issues are always resolved within 24 hours.
I started out using McMyAdmin but with the developers slow implementation of bukkit support, I've taken to the command line. It's been a great learning experience. While Provision Host offers fully managed servers, they also give you the tools to let you completely admin the server on your own. I love that kind of flexibility.